Emotional intelligence

What is the first step in building emotional intelligence?

Be aware of how your emotional response process works

A team is debugging legacy code. Marcus is daunted by errors. Jan says, "It can't be done!" Oscar continues to correct errors and loses track of time. Flauta is stuck on the first error. Who is in their flow?

Oscar

We rely heavily on cognitive shortcuts, which help us to focus on the important information and make quick decisions.

TRUE

What is flow?

complete immersion in an activity

The following concepts are all important aspects of emotional intelligence. Which one faces inward?

emotion management

Your level of emotional intelligence will determine

how you react to challenging situations

What are the key factors that cause you to react to a situation?

how you think and feel about the situation

How can you make the disruption of undesirable emotional reactions a routine process?

through conscious practice

Why is it beneficial to manage emotions?

to control subsequent behavior