Empathy Sensitive to Others' Feelings

B) Making decisions first; then, asking your coworkers for their input.

All of the following activities are ways you can understand others' needs at work, EXCEPT: A) Asking how satisfied your coworkers are with the process and outcomes. B) Making decisions first; then, asking your coworkers for their input. C) Keeping communication lines open to make sure you understand others' feelings. D) Considering others' perspectives when making decisions. E) Asking questions to show you are listening and want to understand others' opinions.

C) Reading about the psychological processes underlying grief and/or sorrow.

All of the following are examples of showing empathy, EXCEPT: A) Mirroring positive body language, like eye contact, as a way to build rapport with someone. B) Asking questions of peers and bosses in order to show willingness to understand others' feelings and perspectives. C) Reading about the psychological processes underlying grief and/or sorrow. D) Valuing people from different cultures by learning about them and their stories. E) Helping a relationship to grow by putting yourself in another person's shoes.

D) Keeping closed body language in order to feel comfortable.

All of the following are various aspects of the second trait of empathy, EXCEPT: A) Connecting with others by being a good listener. B) Asking questions to help understand what others are feeling. C) Building trust with someone by being open and honest. D) Keeping closed body language in order to feel comfortable. E) Mirroring positive nonverbal cues that other people give.

C) Thinking about the intellectual definition of certain feelings to understand a person's emotions.

All of the following describe the first trait of empathy, EXCEPT: A) Putting yourself in another person's shoes to understand what they are feeling. B) Helping relationships grow by working to understand and share someone's feelings, rather than just feeling sorry for them. C) Thinking about the intellectual definition of certain feelings to understand a person's emotions. D) Trying to imagine how another person might react in a certain situation. E) Building trust with another person by showing you feel what they feel.

Respecting Diverse Backgrounds

Builds good relationships with people from diverse backgrounds. Values people of different cultures and shows respect to all.

Actively Listening

Connects with others by being a good listener. Asks questions to help understand what others are feeling. Builds trust by being honest and mirroring positive nonverbal cues others give.

Differentiating Empathy with Sympathy

Knows how empathy and sympathy are different. Understands when to respond with empathy or sympathy.

Empathy

Sensitive to Others' Feelings - Differentiating Empathy with Sympathy - Actively Listening - Respecting Diverse Backgrounds - Understanding Others' Needs at Work

C) Get to know her by finding out the ways she can best communicate and get the work done.

Someone new at your workplace does not speak English well. Your coworkers have complained about how difficult this makes it to work with her. Your boss assigns her to your shifts so you can help her. What should you do to show empathy? A) Speak slowly, use gestures, or spell out words to help her understand the workflow. B) Try to teach her so she can follow exactly how you do things. C) Get to know her by finding out the ways she can best communicate and get the work done. D) Tell your co-workers about the challenges you have working with her. E) Focus specifically on your work so you can both share the value of working hard.

E) Try to understand others' feelings by building relationships with them.

When someone is good at empathizing, they: A) Ignore other people's body language since it is mostly subconscious. B) Understand it is important to think of others' feelings logically. C) Stay away from cultural encounters if they are uncomfortable or unfamiliar. D) Ask only customers or clients about their satisfaction, not coworkers. E) Try to understand others' feelings by building relationships with them.

Understanding Others' Needs at Work

When working with clients, customers, bosses, and peers: Makes decisions based on others' needs and points of view. Asks how satisfied others are with the process and outcomes.

E) All of the above.

Which of the following actions are ways to respect diverse backgrounds? A) Being open to learn from people who are different from you. B) Showing someone who is different from you that you value them and their experiences. C) Sharing who you are and what background you come from to connect with someone else. D) Asking thoughtful questions to learn more about cultures that are different than your own. E) All of the above.

A) Spending time with a person and listening to their story, even if it is difficult.

Which of the following is an example of showing empathy? A) Spending time with a person and listening to their story, even if it is difficult. B) Sending a nice card to someone to make them feel better. C) Leaving a funny gif or meme on a friend's Facebook page when you know they are having a bad day. D) Telling your other friends to help you cheer up someone who is suffering. E) Helping someone who is in pain to forget about their troubles by going to a movie or party.

B) Being aware of positive body language prevents you from accidentally communicating something negative.

Which of the following statements about mirroring body language is true? A) Echoing a person's body language is something that works because everyone is aware it is happening. B) Being aware of positive body language prevents you from accidentally communicating something negative. C) Looking in all directions when listening to someone shows you are thinking about what they are saying. D) Communicating with body language works the same way in every culture of the world. E) Building rapport with someone through mirrored body language is something that is easily noticed.

D) Ask your classmate about his idea to understand his perspective and incorporate it into your presentation.

You are working on a group project to determine a cause for a class fundraiser. Everyone in your group wants to support an environmental cause except for one person. What can you do to show empathy to your classmate who has a different idea? A) Ignore your classmate's opinion since the majority of the group agrees on the cause. B) Ask to be put into a different group of students since the situation is uncomfortable for you. C) Assign him a non-speaking role like being the timekeeper or slide advancer so he doesn't have to speak about an idea he doesn't support. D) Ask your classmate about his idea to understand his perspective and incorporate it into your presentation. E) Tell him that you will support his cause for the next fundraiser.

Sympathy

feelings of pity and sorrow for someone else's misfortune

empathy

the ability to understand and share the feelings of another