Eng CH.1-2

Which of the following helps you retain the content of a speaker's message? Select one: A)Identify the speaker's ideas and the connections among the ideas B)Sit facing away from the speaker C)Take minimal notes D)Ensure that the speaker knows whether you agree or disagree with him or her at every step of the speech

A)Identify the speaker's ideas and the connections among the ideas

During her boss's presentation at a work conference, Patricia is bored and cannot help yawning and looking at her watch. Her behavior is an example of nonverbal communication. Select one: A)True B)False

A)True

Messages are made stronger when both the verbal and the nonverbal communications convey the same thing. Select one: A)True B)False

A)True

Miscommunication occurs when components of the intended message, actual message, or interpreted message are different for either the sender or the receiver. Select one: A)True B)False

A)True

Oral communication is the use of spoken words to exchange ideas and information. Select one: A)True B)False

A)True

The difference between passive and active listening is the level of the listener's involvement. Select one: A)True B)False

A)True

When reading technical material filled with new concepts and vocabulary, it may be necessary to read the material two or more times to fully comprehend it. Select one: A)True B)False

A)True

Which of the following is not a tip on taking lecture or meeting notes? Select one: A)Use complete sentences, not phrases. D)Begin a new page for each meeting or session. C)Listen for cues that something is important. D)Leave a wide left-hand margin in your notes.

A)Use complete sentences, not phrases.

With regard to the six Cs of effective communication, the arrangement of listings, such as alphabetical, numerical, or chronological is referred to as consistency in: Select one: A)sequence. B)courteousness. C)treatment. D)fact.

A)sequence.

________ is a way of delivering education or training anytime and anyplace—the teacher and leaner are separated by space, time, or both. Select one: A)Note taking B)Distance learning C)A meeting D)A lecture

B)Distance learning

Nonverbal communication includes written messages. Select one: A)True B)False

B)False

Reading is an inefficient means of gaining information because you cannot control the flow of information. Select one: A)True B)False

B)False

Reflective listening involves putting your reader or listener first and being considerate of the other person. Select one: A)True B)False

B)False

When nonverbal cues contradict verbal cues, people tend to trust their perception of the verbal cues over the nonverbal cues. Select one: A)True B)False

B)False

Rick is attending a training session on communication skills at work. The session is being conducted by a famous life-skills coach from another country. Rick is distracted by the speaker's accent and style of speaking because it is so different. In this situation, which of the following actions should Rick take to ensure that his listening is maximized? Select one: A)He should maintain less eye contact so that he can listen more actively. B)He should maintain his mental focus on the speaker's message. C)He should turn away from the speaker so that he can listen more carefully. D)He should leave the training session.

B)He should maintain his mental focus on the speaker's message.

________ is nonverbal communication through factors such as tone, pitch, quality, rate of speech, laughter, tears, belches, and even hesitation or sighs. Select one: A)haptic communication B)paralanguage C)kinesics D)environment

B)paralanguage

Which of the following statements is true about the different types of communication? Select one: A)Oral communication is communication without words. B)Written communication does not provide proof that the information was exchanged. C)In written communication, immediate feedback may not always be possible. D)Nonverbal communication is communication with words.

C)In written communication, immediate feedback may not always be possible.

Which of the following is NOT one of the main purposes of communication? Select one: A)To persuade B)To develop goodwill C)To inquire or to inform D)To demonstrate extensive vocabulary

D)To demonstrate extensive vocabulary

With regard to the six Cs of effective communication, being specific rather than vague is a way to meet the criterion for: Select one: A)consistency in communication. B)correctness in communication. C)courteousness in communication. D)clear in communication

D)clear in communication

Jennifer writes an e-mail to the HR department of her organization to suggest a new caterer for the cafeteria. This is an example of: Select one: A)external communication. B)intrapersonal communication. C)peripheral communication. D)internal communication.

D)internal communication.

Feedback to a message may include a written response and verbal questions, but it does not include nonverbal gestures. Select one: True False

False

Haptic communication is not status-driven. Select one: True False

False

Intrapersonal communication is the communication that occurs between two people. Select one: True False

False

Physical distractions as barriers to communication are usually harder to prevent in a speaking or listening situation because the surroundings cannot be controlled or changed. Select one: True False

False

Which of the following is NOT a basic component of communication? Select one: Actual message Message transmission I-attitude Feedback

I-attitude

In your educational life, asking questions, summarizing information, and expressing ideas are an important part of the learning process. Which communication skill would you be using for each of these activities? Select one: Speaking Listening Reading Writing

Speaking

In business, horizontal communication is communication with people who are at the same level as you. Select one: True False

True

The other communication skills assist listening in every profession. Select one: True False

True

A large desk in a corner office with windows communicates high status within an organization utilizing which category of nonverbal communication? Select one: environment space paralanguage

environment

A job listing that tries to attract qualified personnel to fill a certain position is an example of: Select one: external communication. internal communication. upward communication. intrapersonal communication.

external communication.

Andrea has been finding it difficult to perform at work recently. Deborah, her boss, is concerned and calls her in for a one-on-one meeting. In the meeting, Andrea admits that she is going through a tough time because she is in the middle of a divorce. While talking, Andrea gets emotional. To demonstrate her understanding, Deborah reaches out and pats Andrea's hand. This action from Deborah is an example of Select one: haptic communication. paralanguage. kinesics.

haptic communication.

Dan had been nominated for a seminar on how to be a better manager. The night before the seminar, he had to stay up all night because his daughter was unwell. During the seminar, he was unable to listen attentively to the speaker due to concerns about his daughter's health. In this scenario, Dan's listening was affected by Select one: internal noise. red noise. external noise. flicker noise.

internal noise.

According to the psychologist Abraham Maslow, self-actualizing needs are met through a: Select one: feeling of self-importance, prestige, or recognition. feeling of belonging to a group. sense of security from physical harm and mental abuse. sense of achievement, competence, and creativity.

sense of achievement, competence, and creativity.

Tone, as it applies to business communication, usually refers to: Select one: the number of components in a communication process that are used to determine the length of a message. the charisma of the receiver who interacts with the sender in a communication process. the general manner of expression or effect of a written document, conversation, discussion, or speech. the color of the paper on which a message is written.

the general manner of expression or effect of a written document, conversation, discussion, or speech.