ENGL 3002

A ____ presents data or facts for analysis and comparison. a. table b. flowchart c. Gantt chart d. line graph e. pie chart

a

A proposal's ____ usually includes up to six of these moves: defining the subject of the proposal stating the purpose of the proposal stating the proposal's main point stressing the importance of the subject offering background information forecasting the proposal's organization a. introduction b. conclusion c. summary of costs and benefits d. back matter

a

According to Chapter 15, which of these moves is NOT standard in the introduction to any document? a. Use a chronological arrangement. b. Forecast the content. c. Define your subject. d. State your main point. e. Provide background information. f. State your purpose.

a

According to your text, how should you go about assigning a date to each task? a. Work backward from your project's deadline. b. Work forward from the start time. c. To allow for flexibility, don't worry about assigning due dates for tasks.

a

An interview with one of your professors is considered a ____. a. primary source b. secondary source

a

Appealing to a reader's attitude is an example of ____ persuasion. a. values-based b. reasoning-based

a

Appealing to a reader's personal goals is an example of ____ persuasion. a. values-based b. reasoning-based

a

In most technical descriptions, the most appropriate writing style _____. a. uses plain and simple words, with breathing-length sentences b. includes qualifiers for emphasis, such as very, easy, hard, and amazing c. focuses on details beyond the basic information that readers need to know d. uses highly-specialized language

a

Our textbook author advises that the purpose of a proposal should be stated clearly in ____. a. one sentence b. no more than one page c. one paragraph

a

Primary readers of your documentation / instructions are _____. a. those who will use your instructions to complete the task b. those who will supervise the completion of the task c. advisors who will approve of the documentation before publication d. those who will use your documentation for residual purposes (a lawsuit, for example)

a

Proposals are documents that present ideas or plans for consideration. Select one: True False

a

Short biographies of managers involved in the project, demographic information on workforce, and description of support staff are included in the qualifications section. a. true b. false

a

Statistics from a peer-reviewed journal article are a ____. a. secondary source b. primary source

a

Technical writing is not _____. a. writer-centered b. team-oriented and highly visual c. highly mobile, interactive, and adaptable d. shaped by international and transcultural demands e. shaped by ethical, legal, and political issues

a

What should your team agree on before anything else? a. mission and objectives b. timeline c. design d. budget

a

When designing a document for a specific culture rather than for a variety of cultures, we should follow which of these design guidelines? a. culturally deep b. culturally shallow

a

When should you express more than one action per step? a. when the two actions must be completed simultaneously b. never c. always d. when you need to save space in the document

a

Which of the following time management techniques does our text suggest specifically for creating a project calendar? a. backward planning b. proactive planning c. forward planning d. circular planning

a

Which statement characterizes verification of evidence by triangulation? a. If you find similar facts from all three sides of a research triangle, you can be reasonably confident that the evidence is reliable. b. If you find the evidence from only two sides, the evidence is probably reliable. c. If you find the evidence in only one side of the triangle, it may not be reliable. d. All of the above e. None of the above

a

Which step comes first in strategic planning? a. set objectives b. set a timeline c. create a list of tasks

a

Your text suggests scheduling meetings ____. a. at regular intervals b. only when they are necessary to avoid wasting time c. daily

a

_____ is a process of sensing new opportunities, developing new products and services, creating new methods of production, and constructively reorganizing resources in new ways. a. Entrepreneurship b. Technical communication

a

"Technical documentation" tends to fall into three categories. Which of the following is not one of these categories? a. instructions b. empirical research c. specifications d. procedures / protocols

b

A questionnaire completed by the students in your classroom is a ____. a. secondary source b. primary source

b

A technical definition is _____. a. a synonym for a technical description b. a microgenre of a technical description

b

A test that you personally performed in a lab is a ____. a. secondary source b. primary source

b

According to our textbook, when you have finished drafting and designing the document, you are _____. a. just beginning b. a little over halfway finished c. finished with the bulk of the project d. ready to publish

b

According to our textbook, which of the following is not included as a basic feature of a stand-alone technical description? a. body paragraphs that partition the subject b. an evidence appraisal to ensure reliability c. graphics that illustrate the subject d. an introduction including a definition and overall description of the subject e. an appropriate title

b

According to your textbook author, thinking like an entrepreneur means being ____. a. prepared to start your own business b. innovative, self-directed, resilient, and forward-thinking c. ready to take charge of your own livelihood, not dependent on a boss

b

Consider the following sentence: "Keeping these questions about this highly contagious virus in mind, let us consider our options." This is an example of which type of sentence? a. point sentence b. transition sentence c. support sentence d. topic sentence

b

Facts and data are examples of ____ persuasion. a. values-based b. reasoning-based

b

Gatekeepers are also known as _____. a. advisors b. supervisors c. evaluators d. action takers

b

Graphics offer important support for the written text. They should be properly labeled by _____ and inserted on the page where they _____. a. letter / fit best without cluttering the page b. number / are referenced

b

Presenting costs and benefits is an example of ____ persuasion. a. values-based b. reasoning-based

b

Quotes from experts are an example of ____ persuasion. a. values-based b. reasoning-based

b

Solid research draws from which of the following three kinds of information? a. journals, newspapers, and research databases b. electronic sources, print sources, and empirical sources c. websites, research databases, and books d. reference materials, case studies, and government publications

b

Study results reported on a government website are a ____. a. primary source b. secondary source

b

Technical writing _____ are helpful for organizing information into patterns that your readers will recognize and understand. a. readers b. genres c. documents

b

The activities listed below take place primarily ___: writing your solution in the middle and circling it writing the two to five major steps needed to achieve the solution and circling them connecting them to the solution writing down the minor steps required to achieve each major step and circling them, and connecting them to the major steps. a. while generating the conclusion of the proposal b. during the mapping stage of the project plan c. during the writing of the qualifications section d. in the proposal's introduction

b

The description of the organization in the qualifications section includes the opening, which identifies your overall solution to the problem; the body, which walks the readers through your plan step by step; and the closing, which summarizes the final outcomes of your plan. Select one: True False

b

Which of the following is NOT one of the first steps of strategic planning? a. defining readers b. defining design c. defining context d. defining subject

b

Which of the following is not a weighting guideline given in Chapter 17? a. Pictures and graphics weigh more than written text. b. Items on the left side of the page weigh more than items on the right. c. Colored items weigh more than black-and-white items. d. Irregular shapes weigh more than regular shapes. e. Items with borders weigh more than items without borders.

b

Which of the following is not an example of framing with white space to help the reader view things in groups? a. margins b. different levels of headers c. the space around a list d. the area between an image and the body text

b

Which of the following steps is important when beginning the process of technical writing? a. creating a document design b. devise a strategic plan c. establishing organization d. obtaining budget approval

b

Which of the following strategies is not advisable when writing for global or transcultural readers? a. be polite b. use humor to ease tension c. listen carefully d. research the target culture

b

Which section should contain information about future activities or research? a. the timeline b. the body c. the introduction d. the conclusion

b

Which statement about brief reports is true? a. Persuasive style is best. b. The goal is to objectively inform readers. c. You should include as much information as possible. d. The goal is to convince your readers.

b

_____ is a process of managing technical information in ways that allow people to take action. a. Entrepreneurship b. Technical communication

b

A "progress report" is a type of ____. a. white paper b. incident report c. brief report d. status report

c

A ____ shows a trend. a. table b. pie chart c. line graph d. bar chart e. Gantt chart

c

According to our textbook, all of the following except ___ are good ways to write for electronic media. a. using presentation software to summarize the content of the report b. converting documents into PDFs so they can be more easily shared across media c. embedding a colorful explanatory video of yourself for universal appeal to transcultural readers d. embedding links that allow the reader to learn more about the subject

c

According to our textbook, by consciously developing _____, you will learn how to write more efficiently. a. good keyboarding skills b.a broad social group c. a writing process

c

According to our textbook, genres can primarily help you _____. a. improve your style b. proofread c. shape your ideas into patterns familiar to your readers d. create a project timeline e. work in team projects

c

According to our textbook, placement of a graphic in a report should be _____. a. right-justified and just above the text reference b. centered and just above the text reference c. centered and after the text reference d. left-justified and after the text reference

c

In a set of instructions, where should you list required parts and tools? a. before the introduction b. as needed in the body c. after the introduction d. in the appendix

c

Local news reporters, lawyers, auditors, historians, and politicians might be _____. a. gatekeepers b. secondary readers c. tertiary readers d. primary readers

c

Technical communication is _____. a. writer centered b. company centered c. reader centered d. document centered

c

The ____ section of a proposal usually makes most of these moves: making an obvious transition that signals the conclusion stating the costs of the project summarizing the benefits of the project briefly describing the future if the readers accept the proposal thanking the readers and offering contact information a. project plan b. graphics c. costs and benefits d. current situation

c

The book mentions several questions to ask when creating a reader profile. Which of the following questions is NOT discussed in Chapter 2? a. What is the reader's professional experience? b. What is the reader's reading and comprehension level? c. What is the reader's marital status? d. What is the reader's familiarity with subject?

c

The most obvious problem with writing "The active participants at the employee outing took part in team-building exercises" is_____. a. it uses passive voice b. it contains jargon c. it is redundant d. it contains a nominalization

c

The qualifications section describes____. a. the problem and the effects of the problem if it is not solved b. the Internet and print sources used and the empirical research generated for the proposal c. the personnel, the organization, and their experience d. the proposed solution and its steps

c

What file type is normally used for a low-resolution image? a. .tiff b. .bmp c. .jpg d. .png

c

When a brief report discusses expenses, they should appear in the ______. Select one: a. conclusion b. introduction c. body

c

Which of the following combinations represents appropriate contrast? a. green text on a blue background b. black text on a medium gray background c. black text on a white background d. light blue text on a light purple background

c

Which of the following guidelines about readers is NOT accurate? a. Readers prefer documents with graphics and effective page design. b. Readers prefer concise texts. c. Readers want as much detailed information as possible about the subject.

c

Which of the following guidelines for plain sentences is not correct? a. The subject of the sentence should be what the sentence is about. b. The verb should state the action, or what the doer is doing. c. The direct object should be the "doer" in the sentence. d. The subject of the sentence should come early in the sentence.

c

Which of the following is not usually included in a sentence definition? a. term b. category / class c. etymology d. features / characteristics

c

Which of the following options is not one of the guidelines for writing plain sentences? Select one: a. Write sentences that are "breathing length." b. Put the subject of the sentence early in the sentence. c. Use passive voice. d. Eliminate excessive prepositional phrases. e. Eliminate redundancy in sentences.

c

Which of the following sections is not a required component of a brief report? a. body b. conclusion c. justification d. introduction

c

Which of the following statements regarding the use of graphics is not accurate? a. A graphic should be labeled and placed properly. b. A graphic should tell a simple story. c. A graphic should replace the written text rather than duplicating the information. d. A graphic should be ethical.

c

____ sentences make up the bulk of any paragraph. Select one: a. Transition b. Topic c. Support d. Point

c

Which of the following describes storming? a. Storming requires conflict management to deal with tension. b. Storming requires planning for the future and determining a project calendar. c. Team members feel comfortable in their roles and begin to trust one another. d. Team members collaborate to share ideas during the initial phases of a project.

c?

Which type of sentence restates the paragraph's main point toward the end of the paragraph? a. support b. transition c. point d. topic

c?

A _____ is a microgenre of the brief report and is used to evaluate how a project went after it has been completed.It also passes along lessons learned and best practices. a. technical description b. PDF c. white paper d. postmortem

d

A useful workplace writing process includes _____. a. planning and researching; organizing and drafting b. improving style; designing c. revising and editing d. all of these

d

A/An ______ is a sketch of your readers' tendencies, abilities, expenses, needs, values, and attitudes. a. contextual stakeholder b. economic design c. genre d. reader profile

d

According to our textbook, a progress report must include all of the following except a ___. a. discussion of ongoing activities b. forecast of future activities c. summary of completed activities d. lengthy, detailed background discussion

d

Assuring your readers that your facts can be trusted and your conclusions are reliable is the minimal goal of ____. a. setting objectives and using checkpoints b. concept mapping c. invention strategies d. persuasive communication

d

In designing documentation for transcultural readers, we should be mindful of the meanings of _____ in the target culture. a. symbols b. slogans c. images d. all of these e. none of these

d

In your documents and presentations, you should anticipate various readers' _____. a.needs b. values c. attitudes d. all of these e. none of these

d

The bodies of longer technical documents are generally organized into sections, each of which needs _____. Select one: a. an opening b. a body c. a closing d. all of these

d

The writing style in a brief report should be _____. a. humorous and enjoyable to read b. academic but emotionally appealing c. apologetic, to soften the reader d. plain and straightforward

d

User-testing your documentation with sample readers is an effective way to help you _____. a. work out problems with the instructions b. revise your document c. locate places for improvement d. all of these

d

What does alignment do? a. It takes advantage of readers' natural tendency to search out visual relationships. b. It allows you to create different levels by vertical alignment. c. Horizontal alignment allows readers to view items as a unit. d. All of the above are correct. e. None of these are correct.

d

What is the difference between a serif font and a sans serif font? a. A serif font is copyright protected, while a sans serif font is open source. b. A serif font is larger than a sans serif font. c. Serif fonts are script, while sans serif fonts are block. d. Serif fonts have small tips at the ends of the main strokes in each letter, while sans serifs do not.

d

When communicating in the workplace, you should make _____ the focal point of your writing, speaking, and designing. a. your supervisor's requirements b. your company's ultimate objective c. your co-workers' wishes d. your readers' needs

d

When is your team performing? a. when team members are comfortable with the project and their roles in it b. when team members recognize the other members' talents and weaknesses c. when team members begin to anticipate each other's needs and capabilities d. All of the above are correct.

d

Which of the following is true of second-level headings? a. They might be italicized and a little smaller than the body text. b. They are often in all-caps to distinguish them from the body text. c. They are the smallest fonts and are placed on the same line as the body text. d. They should be significantly smaller than and different from the first-level headings.

d

Which of the following represents the correct order for the steps of mediation? a. identify the issues, choose a mediator, prioritize the issues, both sides state positions, address each issue separately, write down an agreement b. prioritize the issues, choose a mediator, identify the issues, both sides state positions, address each issue separately, write down an agreement c. choose a mediator, both sides state positions, identify the issues, address each issue separately, prioritize the issues, write down an agreement d. choose a mediator, both sides state positions, identify the issues, prioritize the issues, address each issue separately, write down an agreement

d

Which of the following types of brief reports are used to educate management or clients about an important issue? a. incident reports b. laboratory reports c. progress reports d. white papers and briefings

d

A ____ compares two or more quantities. a. line chart b. Gantt chart c. table d. bar chart e. flowchart

d?

Proposal writing most commonly uses which style or styles? a. persuasive and grand styles b. grand style c. persuasive style d. plain and persuasive styles e. plain style

d?

Match each teaming stage with its key feature. norming - __________

determining team roles

A ____ shows how things, people, or steps are linked together. a. bar chart b. table c. pie chart d. line graph e. flowchart

e

A technical writer's readers will include ____. a. primary readers (action takers) b. secondary readers (advisors) c. tertiary readers (evaluators) d. gatekeepers (supervisors) e. all of these

e

Brief reports include _____. a. incident reports b. lab reports c. white papers and briefings d. progress reports e. all of these options

e

Global and transcultural issues will affect _____. a. content b. design c. organization d. style e. all of these

e

Which of these are guidelines for recognizing and taking advantage of opportunities? a. See problems as opportunities in disguise. b. Understand that opportunities can look challenging. c. Think of setbacks as a natural part of the process. d. Don't sit back and wait for the perfect time or opportunity. e. All of these

e

Which of these does your text mention as invention strategies? a. concept mapping and brainstorming b. freewriting and the 5 W's + How c. outlining and boxing d. a and b only e. a, b, and c

e

Which one of these options is not an accurate completion to the following sentence? Graphics in a technical description should____. a. be placed near the textual reference b. include an explanatory caption c. include a title and figure number d. help readers visualize your subject and its parts e. be positioned on a page without text

e

Conclusions usually _____. Select the best answer below. Select one: a. make an obvious transition b. restate the main point c. reemphasize the importance of the subject d. look to the future e. say thank you and offer contact information f. all of these g. none of these

f

A technical description is always part of a larger document. Select one: True False

false

According to our textbook, virtual teaming changes traditional teaming strategies in significant, critical ways. Select one: True False

false

Emergency instructions should be detailed with thorough explanations. Select one: True False

false

Stressing the importance of your subject should not be included in the introduction of a technical document. Select one: True False

false

To avoid cluttering the steps, it is best NOT to add comments, notes, or examples after each step. Select one: True False

false

Team meeting guidelines include which of the following? a. choosing a facilitator b. starting and ending meetings promptly c. addressing each agenda item separately d. reaching a consensus and moving on e. recording decisions f. looking ahead g. all of these h. none of these

g

Match each teaming stage with its key feature. performing - _______________

improving quality

Match each teaming stage with its key feature. storming - ____________

managing conflict

Which of the following steps is part of the forming stage? a. revising objectives and outcomes b. mediating conflicts c. running effective meetings d. identifying project outcomes

not a

Match each teaming stage with its key feature. forming - ___________

strategic planning

According to our textbook, graphics such as pictures, illustrations, and diagrams are crucial to support the text in technical descriptions. Select one: True False

true

According to your textbook, some transcultural readers respond better to an organizational style that is less direct than that of North American documents, which tend to get straight to the point. Select one: True False

true

All forms of scientific and technical communication are persuasive at least to a degree. Select one: True False

true

Documentation describes step-by-step how to complete a task. Select one: True False

true

Generally, support for your technical document's claim should be placed in the body of the document. Select one: True False

true

In a set of instructions, the writer should use "command" voice. Select one: True False

true

Project outcomes are the visible and measurable results of the team's efforts. Select one: True False

true

Technical communication most commonly uses plain and/or persuasive style. Select one: True False

true

Technical descriptions tend to be written for readers who are unfamiliar with the subject. Select one: True False

true

The style and design of brief reports should be plain and straightforward rather than eloquent and grand. Select one: True False

true

When planning to write a brief report, answering the Five-W and How Questions is the preferred method of analyzing the situation. Select one: True False

true