ENGLISH MID-TERM

Which of the following is true of ethics in business communications? a. Business ethics pertains only to international pacts. b. Ethical concerns are no longer a part of the business environment. c. Consequences for not acting ethically are becoming less common. d. Business ethics mostly involves routine practices that involve communication. e. Employees have limited means for whistleblowing in these days of instant communication.

Business ethics mostly involves routine practices that involve communication.

Which of the following is a good feedback strategy during team decision making? a. Feedback should always be external, and should never come from within the team. b. Feedback should be rare; when it occurs it should have a higher ratio of negative-to-positive interactions. c. Feedback should be regular to keep members contributing their share of the work in a timely fashion. d. Feedback begins to be generated as soon as a team is formed. e. Feedback should never come from outside the team.

Feedback should be regular to keep members

Which of the following is true of goodwill in business communication? a. Goodwill is less important, now that the majority of jobs are in service. b. Goodwill increases the challenges of business and administration. c. Goodwill is important internally, not externally. d. Goodwill helps to create less staff turnover. e. Goodwill is built exclusively by you-attitude.

Goodwill helps to create less staff turnover.

Loretta, a professor, recently gave a presentation on over-consumerism and its impacts. The presentation was a huge success, mainly because she used a lot of nonverbal communication which drew the audience's attention and made the presentation interesting. Which of the following is a form of nonverbal communication that Loretta must have used in her presentation? a. Anecdotes b. Narrations c. Quotations d. Graphics e. Jokes

Graphics

Which of the following is true of body language? a. It impacts cross-cultural communication. b. It is universal across all cultures. c. It has very mild consequences. d. It is exactly the same as sign language. e. It is a fully conscious and intentional act of communication

It impacts cross-cultural communication.

Which of the following is true about information overload? a. It is a secondary purpose of informative and positive messages. b. It is made up of crucial data such as annual reports which tend to be lengthy. c. It makes people become selective about the messages they open and read. d. It is desirable, because it keeps people informed about vital happenings. e. It is a strategy to make employees in a company more efficient and productive.

It makes people become selective about the messages they open and read.

Which of the following is an effective design principle? a.No visual connection should be present between the elements so that every element is distinct from each other. b. Visual elements of a design should not be repeated throughout a document. c. Items relating to each other should be grouped close together. d. Paragraphs of the same length should be used to strengthen unity. e. Many similar elements should be included on a page.

Items relating to each other should be grouped close together.

For good time management, which of the following should be used to manage time crunch problems? a. Multitasking b. Keeping lists and prioritizing items on the list c. Avoiding spending time on important demands d. Using time sinks to fit several tasks in a short time period e. Undertaking smaller tasks first and keeping large ones for later

Keeping lists and prioritizing items on the list

Which of the following actions is most likely to make a meeting effective? a. Ensuring that the leader avoids summarizing the group's consensus if the group does not formally vote b. Scheduling controversial items later in the meeting, when energy levels are high c. Paying attention to the task at hand, not to people and processes d. Making information on the agenda specific so that participants can come prepared e. Using an omnibus motion to help a group approve items one at a time

Making information on the agenda specific so that participants can come prepared

Rochelle is a human resource executive. She has just finished recruiting members for the finance team of the organization. Rochelle notices that all the new hires were born after the year 1964 and that they differ in their characteristics from the rest of the employees in the company, who belong to an older age group. Which of the following practices would best help Rochelle handle the new employees and avoid job dissatisfaction? a. Ensuring that their productivity is assessed on the number of hours they spend in office b. Offering a formal, hierarchical, and inflexible work structure with basic business decorum c. Providing clearly defined roles for them to excel at work d. Motivating them by explaining what they will gain from a performing a task effectively e. Inspiring them to work by emphasizing that they have a duty toward the company

Motivating them by explaining what they will gain from a performing a task effectively

Which of the following would you have to do to be persuasive? a. Phrase questions defensively to avoid getting the request rejected. b. Place people in a position where they have to take a stand on an issue. c. Show the audience that your proposal meets their needs. d. Avoid overcoming emotional objections because they are unimportant. e. Avoid asking follow-up questions because they indicate inattentiveness.

Show the audience that your proposal meets their needs.

Which of the following guidelines should be followed when making a direct request? a. Explain the benefits explicitly in the message. b. Overcome objections to make the request concrete. c. Avoid putting the main issue in the subject line. d. Simply ask for what is needed in the message. e. Challenge an audience by making them guess.

Simply ask for what is needed in the message.

Which of the following should be undertaken while summarizing a message? a. Start with the main points and then move on to explaining supporting material. b. Use chronological accounts while summarizing data for external people. c. Provide a step-by-step account of what you did when it involves an external audience. d. Avoid stating the topic of discussion in an internal conversation since it is already known. e. Summarize a visit with a client by providing the main point from your own point of view.

Start with the main points and then move on to explaining supporting material.

Which of the following sentences is in active voice? a. The board of directors will make their decision by the end of the week. b. The verdict from the jury was in favor of the defendant. c. The request from the team was approved by the project manager. d. The second method was recommended by the supervisor. e. The program was implemented by the training department.

The board of directors will make their decision by the end of the week.

Pedro is a marketing executive at an apparel firm. He is currently working on a proposal to promote a new line of clothing for the company. While preparing for the presentation, he keeps in mind the marketing directors of the company, who have the power to adopt the plan. He also notes that his marketing manager might approve or reject his proposal before it is presented to the directors. On the day of the presentation, Pedro notices that the sales manager, the finance manager, and the production manager are also present to offer their comments on the proposal. In this scenario, who among the following individuals is the gatekeeper for Pedro's proposal? a. The sales manager b. The production manager c. The finance manager d. The marketing directors e. The marketing manager

The marketing MANAGER

Which of the following is a feature of good document design? a. Using at least three different fonts to separate different ideas b. Using as many words with capital letters as possible to emphasize data c. Using white space to separate and emphasize important points d. Placing important data on the top right quadrant of a page e. Avoiding the use of headings to group points because it confuses the reader

Using white space to separate and emphasize important points

Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the ideas are relevant. She writes these ideas down on a white board. She says that once they have generated as many ideas as they can, she will zero in on the most useful ones. This scenario best illustrates the process of: a. editing. b. bypassing. c. freewriting. d. brainstorming. e. proofreading.

brainstorming

There is a question on being newly hired, the answer is like fitting in w corporate culture

corporate culture

Effective oral communication directed at an international audience primarily requires _____. a. monochronic practices b. cultural understanding c. impeccable grammar skills d. polychronic practices e. negotiating strategies

cultural understanding

In a fund-raising message, the action close of the message must: a. lay emphasis on negativism to ensure the issue is taken seriously. b. make the action sound easy for the audience to perform. c. ensure the audience is given time to act and not unnecessarily pressurize them. d. constantly remind the audience to donate money. e. end with a selfish request for money.

make the action sound easy for the audience to perform.

While adding positive emphasis to a message, negatives should be placed in the _____ to de-emphasize the negative a. first line of the message b. middle of the message c. last sentence of a paragraph d. first sentence of a paragraph e. first paragraph of the message

middle of the message

Creating goodwill with content involves: a. placing all the details of a message in the main body. b. not anticipating the questions your audience is likely to have. c. arranging the information to meet your needs, not the audience's. d. showing why information your audience didn't ask for is important. e. not showing your audience how the subject of your message affects them.

showing why information your audience didn't ask for is important.

Dong Ho works at Welborough Bank in California. He recently gave a presentation on "Benefits of Investing in Unit-Link Plans" to the members of his team, the sales team, and the marketing team. He also showed the presentation to his superiors before making a few changes and presenting it to the customers. The external audience for Dong's presentation includes: a. the sales team. b. the marketing team. c. his superiors. d. the customers. e. his subordinates.

the customers

In business communication, tone is particularly important when: a. you want readers to feel that you have taken their requests seriously. b. you want readers to understand the mistakes they've made. c. you are not focusing on maintaining goodwill. d. you are not demonstrating empathy toward a reader. e. you are checking a document at the level of individual words only.

you want readers to feel that you have taken their requests seriously.