Ethics

body language

Cultural differences in blank_______ may result in international ethical issues if a businessperson stands far away from a customer during negotiations and the customer regards it as a personal insult

is often justified on the basis of local cultural norms and values.

Discrimination in international business

oppurtunity

External rewards and internal rewards relate to which part of the ethical decision-making framework?

control; strategy; decisions; consumers B trust; due care; loyalty; organization

Fiduciaries are persons in positions of blank___________ who use _________ and _________ in acting on behalf of the best interests of the ______________.

terminating unethical persons.

Fostering ethical decision making within an organization requires improving the firm's ethical standards and

a price increase that exceeds the costs of additional expenditures, such as transportation and taxes.

Gouging is

By basing compensation on performance and achievement of goals

How can a company align the interests of its owners with those of its managers through executive compensation?

institutionalized.

In the history of business ethics, the 1990s can best described as a time when business ethics was

normative

It is impossible to agree on blank________ judgments about what is ethical.

customers'

Most strong organizational climates focus on the value of placing blank_________ interests first

superiors

Obedience to authority is part of which of the following components of the ethical decision-making framework?

exercises in resolving ethical dilemmas that relate to actual situations employees may face on the job.

One of the most effective methods of ethics training is

an organization's obligation to maximize its positive effects and minimize its negative effects on stakeholders.

Social responsibility is

the shareholder model of corporate governance.

The agency problem, wherein ownership and control of a corporation are separate, is associated with

Affiliative

The blank________ leader values people, their emotions, and their needs, and relies on friendship and trust to promote flexibility, innovation, and risk-taking.

Sarbanes-Oxley Act

The blank_______________ was (were) enacted to restore confidence in financial reporting and business ethics after the accounting scandals of the early 2000s.

cultural relativism

The defense of paying bribes and other questionable practices in other countries is called

the management board.

The primary responsibility of ensuring that ethical, legal, and social standards are adhered to within a business rests with

the attitude and behavior of the company toward the community of which the company is part.

The reputation of a company as a good corporate citizen is influenced by

1960s

The rise of consumerism occurred during the

carefully archiving and not distributing the ethical policies of the firm.

The role of leadership in developing an ethics program includes all of the following except

that business ethics is merely an extension of an individual's own personal ethics.

The study of business ethics is important to better understand all of the following except

accountability, oversight, and control.

The three main components of corporate governance are

stakeholders

Those who have a claim on some aspect of a firm's products, operations, markets, industry, or outcomes are known as

trust

To be successful, relationships with investors must rest on dependability, blank________, and commitment.

of illiteracy, unsanitary conditions, or cultural values.

Traditionally safe and adequately tested products may still harm consumers and thus create ethical issues because

The former attempt to create employee satisfaction through negotiating or bartering, while the latter strive to raise employees' level of commitment and foster trust and motivation.

What is the difference between transactional leaders and transformational leaders?

all of these

When employees see honesty, respect, and trust applied frequently in the workplace, they

customers

Which of the following are typically not secondary stakeholders?

Caux Round Table

Which of the following created an international ethics code?

World Trade Organization

Which of the following has the power to enact legally binding ground rules for international commerce and trade policy?

Developing materials that do not meet the needs of the average employee

Which of the following is a common mistake made in implementing an ethics program?

They pay high taxes everywhere.

Which of the following is not a criticism of or charge against multinational corporations?

Coordinating the U.S. Sentencing Commission annual ethics audit

Which of the following is not a typical activity for an ethics officer?

communal

Which of the following is not one of the four hierarchical levels of social responsibility?

Greater employee turnover

Which of the following is not one of the rewards for being ethical and socially responsible in business?

education

Which of the following is not one of the six "spheres of influence" to which individuals are subject when confronted with an ethical issue?

Recognizing that an issue requires an individual or work group to make a choice that ultimately will be judged by stakeholders as right or wrong

Which of the following is the first step in the ethical decision-making process?

Sarbanes-Oxley Act

Which of the following places more pressure on ethics officers to monitor financial and sales reporting?

Foreign Corrupt Practices Act

Which of the following prohibits U.S. companies from offering or providing payments to officials of foreign governments for the purpose of obtaining or retaining business abroad?

They guarantee an ethical business climate.

Which of the following statements about codes of conduct is false?

Strong ethical leaders are reactive.

Which of the following statements is false regarding strong ethical leaders?

Defense Industry Initiative on Business Ethics and Conduct

Which of the following was (were) developed in the 1980s to encourage corporate support for ethical conduct by establishing a method for discussing "best practices?"

Externals believe in going with the flow, while internals believe that they control events in their lives by their own effort and skill.

Which statement best describes the relationship between those who believe in external control (externals) and those who believe in internal control (internals)?

money laundering

___________ means using or transferring illegally received funds in a financial transaction to conceal their source or ownership or to facilitate an illegal activity.

help lines

______serve as a central contact point where critical comments, dilemmas, and advice can be assigned to the person most capable of handling the specific case.

carrot-and-stick philosophy.

At the heart of the Federal Sentencing Guidelines for Organizations is the

activities that actually address stakeholder issues.

A stakeholder orientation is not complete unless it includes

compliance; values

A(n) blank_____ orientation creates order by requiring that employees identify with and commit to specific required conduct, whereas a(n) _____ orientation strives to develop shared standards.

list all possible discrimination acts in the policy.

All of the following are listed as steps that companies can take to address discrimination issues except

firing

All of the following are useful in monitoring ethical conduct and measuring the effectiveness of the ethical program except

negative public reaction to misconduct.

An organizational ethics program should help reduce the possibility of penalties and

self-reference criterion.

An unconscious reference to one's own cultural values, experiences, and knowledge is referred to as the

determining the line of business.

Assessment of corporate culture will help with all of the following except