Exam 1: Chapter 2

management information systems

A relocation control system that reports summaries on total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

transaction processing systems

A______is typically a major source of data for other systems

enterprise

A_____social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses

enterprise

A____system collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business

the need for more efficient work hierachies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

it began as an email and messaging client

All of the following statements regarding IBM notes are true except which one?

creating a new product

An example of a cross functional business process is

decision support

An example of a cross functional business process is

manages data entry staff

An information systems manager

False

An inventory control system is an example of an MIS

True

An organization's MIS and DSS supple an ESS with summarized information

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources

True

DSS are used by managers to make decisions about problems that are unusual and not specified in advance

True

DSS use internal information as well as information from external sources

False

Decision-support systems are most commonly used by operations management level of an organization

False

Most TPS's use sophisticated mathematical models are statistical techniques

DSS

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

True

Supply chain management systems are more externally oriented than enterprise systems

long-range planning activities of senior managment

Executive support systems are information systems that support the

False

For non routine decision making, senior managers rely on management information systems

True

Global firms can collaborate from different locations at the same time using synchronous collaboration

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools

TPS

If your main supplier was late delivering goods, which type of system would you use to update your production schedule?

e-business

In______, digital technology and the internet are used to execute th major business processes in the enterprise

False

Operational managers use ESS primary to solve specific problems

False

Production tasks are coordinated through the use of social networks in social business

enabling business functions and departments to share information

What is the most important function of an enterprise application?

Extranet

What system will help you set up in inexpensive system that allows customers to see real-time statistics such as views and clicks through about their current banner ads

senior management

Which level of the organization are ESS specifically designed to serve?

Should we work with outside vendors on new products and services

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services?

Which of the following decisions requires knowledge based on collaboration and interaction?

TPS with MIS capabilities

Which of the following is a firm's CPO responsible for?

ensuring that company complies with existing data privacy laws

Which of the following is a firm's CPO responsible for?

remote/colocated

Which of the following is not one of the four main classifications for collaboration tools identifies by space/matrix?

time zones

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

enterprise applications

Which of the following systems is designed to support organization-wide process coordination and integration?

executive support systems

Which of the following systems would you expect to deliver integrated, personalized business content through a web portal interface?

the time/space collaboration and social tool matrix

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

Supply-chain management system

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

DSS

Which type of system would use to forecast the return on investment if you used new suppliers with better delivery track records

supply chain management system

Which type of systems integrates supplier, manufacturer, distributor, and customer logistics processes.

MIS

You would use a _______in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

False

You would use an MIS to help determine if your business should introduce a new product line

video conferencing

_____ is a collaboration tool that supports remote, synchronous collaboration

A virtual world

______allows you to communicate with avatars using text messaging

a virtual world

______allows you to communicate with avatars using text messaging

enterprise resource planning

______systems are known as enterprise systems

video conferencing

____is a collaboration tool that supports remote, synchronous collaboration

True

A TPS is an information system that keeps track of all the daily routine transaction of a business

True

A TPS is an information system that keeps track of all the daily routine transactions of a business

manufacturing and production

A business process in the_______function is producing bills of material

True

A key word in social business is "conversations"

Sales and marketing

The function_________is responsible for identifying customers

system analyst

The principal liaison between the information systems groups and the rest of the organizations is a

e-commerce

Using the internet to buy or sell goods is called

sales and marketing

The_____function is responsible for identifying customers

CKO

The____helps design programs and systems to find new sources of knowledge or to make better us of existing knowledge in organizational and management processes

KMS

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you could use a

ESS

To forecast trends in your suppliers industry that could affect your firm over the next five years, you would use a

CRM

To manage relationships with your customers, you would use a________system

CRM

To manage relationships with your customers, you would use an_____system

transaction processing

To monitor the status of internal operations and the firms relations with external environment, managers, need____systems.

Transaction processing

To monitor the status of internal operations and the firms relations with the external environment, managers need_____systems