Exam 1: Chapter 2
management information systems
A relocation control system that reports summaries on total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
transaction processing systems
A______is typically a major source of data for other systems
enterprise
A_____social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses
enterprise
A____system collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business
the need for more efficient work hierachies
All of the following are reasons for the increased business focus on collaboration and teamwork, except for
it began as an email and messaging client
All of the following statements regarding IBM notes are true except which one?
creating a new product
An example of a cross functional business process is
decision support
An example of a cross functional business process is
manages data entry staff
An information systems manager
False
An inventory control system is an example of an MIS
True
An organization's MIS and DSS supple an ESS with summarized information
False
Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources
True
DSS are used by managers to make decisions about problems that are unusual and not specified in advance
True
DSS use internal information as well as information from external sources
False
Decision-support systems are most commonly used by operations management level of an organization
False
Most TPS's use sophisticated mathematical models are statistical techniques
DSS
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
True
Supply chain management systems are more externally oriented than enterprise systems
long-range planning activities of senior managment
Executive support systems are information systems that support the
False
For non routine decision making, senior managers rely on management information systems
True
Global firms can collaborate from different locations at the same time using synchronous collaboration
True
Global firms can collaborate from different locations at the same time using synchronous collaboration tools
TPS
If your main supplier was late delivering goods, which type of system would you use to update your production schedule?
e-business
In______, digital technology and the internet are used to execute th major business processes in the enterprise
False
Operational managers use ESS primary to solve specific problems
False
Production tasks are coordinated through the use of social networks in social business
enabling business functions and departments to share information
What is the most important function of an enterprise application?
Extranet
What system will help you set up in inexpensive system that allows customers to see real-time statistics such as views and clicks through about their current banner ads
senior management
Which level of the organization are ESS specifically designed to serve?
Should we work with outside vendors on new products and services
Which of the following decisions requires knowledge based on collaboration and interaction?
Should we work with outside vendors on new products and services?
Which of the following decisions requires knowledge based on collaboration and interaction?
TPS with MIS capabilities
Which of the following is a firm's CPO responsible for?
ensuring that company complies with existing data privacy laws
Which of the following is a firm's CPO responsible for?
remote/colocated
Which of the following is not one of the four main classifications for collaboration tools identifies by space/matrix?
time zones
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
enterprise applications
Which of the following systems is designed to support organization-wide process coordination and integration?
executive support systems
Which of the following systems would you expect to deliver integrated, personalized business content through a web portal interface?
the time/space collaboration and social tool matrix
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?
Supply-chain management system
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
DSS
Which type of system would use to forecast the return on investment if you used new suppliers with better delivery track records
supply chain management system
Which type of systems integrates supplier, manufacturer, distributor, and customer logistics processes.
MIS
You would use a _______in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?
False
You would use an MIS to help determine if your business should introduce a new product line
video conferencing
_____ is a collaboration tool that supports remote, synchronous collaboration
A virtual world
______allows you to communicate with avatars using text messaging
a virtual world
______allows you to communicate with avatars using text messaging
enterprise resource planning
______systems are known as enterprise systems
video conferencing
____is a collaboration tool that supports remote, synchronous collaboration
True
A TPS is an information system that keeps track of all the daily routine transaction of a business
True
A TPS is an information system that keeps track of all the daily routine transactions of a business
manufacturing and production
A business process in the_______function is producing bills of material
True
A key word in social business is "conversations"
Sales and marketing
The function_________is responsible for identifying customers
system analyst
The principal liaison between the information systems groups and the rest of the organizations is a
e-commerce
Using the internet to buy or sell goods is called
sales and marketing
The_____function is responsible for identifying customers
CKO
The____helps design programs and systems to find new sources of knowledge or to make better us of existing knowledge in organizational and management processes
KMS
To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you could use a
ESS
To forecast trends in your suppliers industry that could affect your firm over the next five years, you would use a
CRM
To manage relationships with your customers, you would use a________system
CRM
To manage relationships with your customers, you would use an_____system
transaction processing
To monitor the status of internal operations and the firms relations with external environment, managers, need____systems.
Transaction processing
To monitor the status of internal operations and the firms relations with the external environment, managers need_____systems