exam 2 2107 ch 6 mindful listening
ambushing
Which type of nonlistening actually involves listening very carefully to a message?
being mindful
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of:
selective listening
a form of nonlistening which involves focusing only on particular parts of a message.
mnemonic
a memory aid
Forms of Nonlistening
pseudolistening, monopolizing, selective listening, defensive listening, ambushing, literal listening
ambushing
As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:
message overload
excessive written or verbal information
mindfulness
Being alert, mentally present, and cognitively flexible while going through life's everyday activities and tasks.
listening for information
Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of:
true
External obstacles to listening include message overload, message complexity, and noise.
adapting listening appropriately
Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as:
true
Poor listening is a leading reason that some people don't advance in their career.
paraphrasing
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:
monopolizing listening
Redirect attention from speaker to themselves
true
The only guidelines in listening for pleasure are to be mindful and control distractions.
selective listening
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.
defensive listening
a response style in which the receiver perceives a speaker's comments as an attack
true
ambushing is listening carefully for the purpose of attacking a speaker.
noise
anything that interferes with the message
preoccupation
being absorbed in our own thoughts & concerns to a point where we can't focus on what someone else is saying
failure to adapt to listening styles
different skills necessary to listen for info, supporting others, & for pleasure
selective listening
hear what you want to hear
literal listening
ignoring the underlying dimensions
external obstacles
message overload, message complexity, noise
message complexity
more detailed & complicated the message is, the more difficult it is to follow & retain
internal obstacles
preoccupation, prejudgement, lack of effort, reacting to emotionally loaded language, not recognizing diverse listening styles
defensive listening
presumes other said something negative
pseudolistening
pretending, physical > psych
listening
the active process of making meaning out of another person's spoken message
hearing
the physiological process of decoding sounds
prejudgement
we judge others or their communication ex. we predict what will be said
reacting to emotionally loaded language
words that evoke very strong positive or negative responses ex. "family values" & "environmental responsibility" evoke positive responses, used by politicians
false
Selective listening is effective because we focus on the most important parts of a message.