EXAM 2

intuitive decision making model

Arriving at decisions without conscious reasoning, likely by scanning the environment for cues to recognize patterns

transactional leadership

Employees demonstrate the right behaviors because the leader provides resources in exchange

rational decision making model

Following a methodical series of steps that involves establishing decision criteria, weighting the criteria, and using them to evaluate a series of alternatives

When you satisfice, that means you:

accept the first alternative that meets your general criteria

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is

analysis paralysis

A style of leadership that includes behaviors that encourage positive psychological capacities, an ethical climate, greater self-awareness, an internalized moral perspective, a balanced processing of information, and self-development is known as:

authentic leadership

when leaders make decisions alone without involving employees in the decision making process, they are using...

authoritarian decision making.

The conflict handling style that is uncooperative and unassertive is

avoidance

__________ power is how a manager influences people through the threat of or actual negative consequences for undesired actions.

coercive

Which of the following is not a root cause of conflict in a workplace?

compatible goals

Escalation of commitment occurs because

decision makers do not want to admit they were wrong

Nelson is the manager of a marketing department in a medium sized company. Nelson has six employees reporting to him. In deciding the goals for the department for next quarter, Nelson is holding a meeting for employee input and direction. Nelson uses a(n) _________ style of decision making in the marketing department.

democratic

Teams differ in terms of the tasks they are trying to accomplish, and the major tasks include all of the following EXCEPT directing. production. idea generation. problem-solving.

directing

in democratic decision making...

employees participate in the making of the decision

A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap?

escalation of commitment

Which of the following powers is NOT a type of positional power? coercive ALL of the answers are types of positional power legitimate reward expert

expert

adjourning

group disperses after achieving goals

The collaborative conflict handling style is

high in cooperativeness and assertive

task-oriented behaviors are also called

initiating structure

expert power

knowledge and skills

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of

performing

information power

special access to specific information

referent power

stems form personal characteristcs of the person--leadership, charisma

The ideal size for a team depends on the

task at hand

Which of the following is not a root cause of conflict in the workplace?

task satisfaction

reward power

the ability to grant a reward

upward influence

the ability to influence those in positions higher than yours

downward influence

the ability to influence those in positions lower than yours.

coercive

the ability to take something away or punish someone for noncompliance

performing

the group devotes it energies toward task accomplishment

Teams where the manager serves as the team leader are called

traditional teams

________ leaders focus on the creation of reward contingencies and exchange relationships that result in a calculative compliance on the part of followers, while __________ leaders create and communicate a higher-level vision in a charismatic way that elicits an emotional response and commitment from the followers.

transactional, transformational

People-oriented behaviors include

treating employees with respect

people-oriented behaviors include

treating employees with respect

which of the following is an incorrect statement about leader-member exchange (LMX) theory? high-quality LMX relationships involve an active dislike between the leader and member. in high-quality LMX relationships, both leader and member go above and beyond their job descriptions to assist the other party in succeeding. in high-quality LMX relationships, the leader has a trust-based relationship with the member. in low-quality LMX relationships, the leader does his job and the member does his.

high-quality LMX relationships involve an active dislike btwn the leader and member

A directive leader tends to rely primarily on which of the following sources of power?

legitimate

bounded rationality making model

limiting your options to a manageable set and choosing the first acceptable alternative without conducting an exhaustive search

legitimate power

power that comes from a role or position

A team asked to manage an entire line of products including making decisions about products to produce, managing the production of the product lines, marketing them, and staffing their division, is given which kind of task?

production, problem solving, idea generation

A leader who is _________________, according to the Michigan Studies, is characterized by directive, structural and task oriented behaviors. He or she makes sure that the work gets done, subordinates perform their jobs in an acceptable fashion, and that the organization is efficient.

production-orientated

How groups function has important implications for organizational

productivity

connection power

stems form relationship with others

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of

storming

The fundamental factors affecting group cohesion include all of the following EXCEPT strength. size. stability. similarity.

strength

forming

what are we doing here? what are others like? what is our purpose?

effective peer influence

when individuals are not destructively competitive.

bystander effect

when there is an emergency, the more bystanders there are, the less likely it is that any of them will actually help

Intrapersonal conflict is

within a person and is a trype of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task

Which of the following is NOT a "Great Man" trait?

?

Which of the following is NOT a characteristic that authentic leadership encourages?

?

transformational leadeship

Employees focus on company's well being rather than individual pursuits

Which of the following is an incorrect statement about leader-member exchange (LMX) theory? --In high-quality LMX relationships, both leader and member go above and beyond their job descriptions to assist the other party in succeeding. Correct! --High-quality LMX relationships involve an active dislike between the leader and member. --In low-quality LMX relationships, the leader does his job and the member does his. --In high-quality LMX relationships, the leader has a trust-based relationship with the member.

High-quality LMX relationships involve an active dislike between the leader and member.

Which of the following statements regarding the rational decision-making model is incorrect? Successful managers tend to be clear on what they want at the outset of the decision making process. One research study indicated that no alternative generation occurred in 85% of the decisions examined. The decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him "feel" the best. The decision maker should make certain to clearly identify the problem before undertaking any other step.

The decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him "feel" the best.

Conflict is

a process that involves people disagreeing

The purpose of assembling a team is to

accomplish larger, more complex goals

Which of the following statements regarding leader-member exchange relationships is incorrect? If a leader is unethical, employees may not want to have a relationship so as not to suffer from guilt by association. All employees would like to have a positive relationship with their leader. When high LMX employees succeed, leaders credit the efforts they put forward and their high level abilities. A problem with a low-quality exchange relationship is that employees may not have access to a positive work environment.

all employees would like to have a positive relationship with their leader.

Anita finishes her college semester on April 15. She will be home from April 15 until May 20 when she is scheduled to have her wisdom teeth removed. She will be going on a family vacation during the third week in July and will be returning to school on August 10 for majorette camp. Anita is looking for a job for the summer. She figures she will take the first job that pays minimum wage and will allow her flexibility for her dental appointment and vacation. Anita is making a decision using the

bounded rationality decision making model

Experts make decisions in the intuitive decision-making models based on all the following but training. climate. knowledge. experience.

climate

storming

conflict often emerges; sortin out roles and responsibilites is often at issue

Which type of leadership employs position power or legitimate power to exert influence over others?

directive

Nancy and Mary are in the same sorority. Nancy is running for the university's student government treasurer position. Mary says, "I'll never vote for her, whether she is my sister or not." Mary is experiencing what kind of conflict?

interpersonal

Conflict between two individuals such as coworkers is

interpersonal conflict

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

intrapersonal conflict

Susan is a paramedic for the county ambulance service. Yesterday there was a terrible accident on the interstate when a bus carrying senior citizens to an Atlantic City casino was struck by a small dump truck as the truck tried to change lanes. Fifteen of the bus riders were killed and 25 injured. As Susan arrived on the scene to perform triage on the accident victims, she quickly made decisions as to which victims needed immediate care and who could wait. Susan was using what decision-making model in making these stressful decisions?

intuitive decision making model

Which decision-making model would you use when your goals are unclear, there is time pressure, and you have experience with the problem?

intuitive decision making model

The competition conflict handling style

is highly asstertive but low on cooperation

which of the following traits is not a tool or behavior that transformational leaders use to influence employees and create commitment to the company goals? -Mangement by Exception. -Charisma. -Inspirational -Motivation. -Intellectual Stimulation.

management by exception

social loafing

member exert less effort when working inteams than working alone

cohesive groups

members are attached to each other and act as one

"We survived!" is the common sentiment of the group stage of

norming

norming

norms are agreed on and the group become more cohesive

creative decision making model

the generation of new ideas that are original, fluent and flexible through a process that includes immersion, incubation, and illumination

Which of the studies found that leaders have two dominant sets of behaviors that predict success - consideration and initiating structure.

the ohio state studies

Jennifer has to decide which of two job offers she is going to choose. She begins her process by listing the key criteria she is looking for in a job including salary level, location, promotional opportunities, and so on. She then takes each job offer letter and carefully goes through each line assessing the offer in relationship to the criteria she has established. Jennifer is using which of decision-making model to choose her job?

the rational decision making model

Which of the following is not a key characteristic of authentic leaders? They understand where they are coming from. They are not afraid to act they way they are. They have no set priorities. They have high levels of personal integrity.

they have no set priorities

The earliest approach to the study of leadership was

trait approach

the earliest approach to the study of leadership was

trait approach

Research on transformational and transactional leadership shows all of the following except: transformational leaders increase the performance of their followers. transactional leaders have positive influences over employee attitudes. Correct! transactional leaders increase the intrinsic motivation of their followers. transformational leaders create higher levels of commitment to organizational change efforts.

transactional leaders increase the intrinsic motivation of their followers