Exam #3 Chp 9-12

A listing of the components and the number of each required to make the product is called the bill of lading. True False

False

Employee ownership creates too much stress and is a poor motivator. True False

False

Equity theory is a theory of motivation that focuses on the link between motivation and organizational culture. True False

False

Job enlargement means the redesign of a job to increase its responsibility and challenge. True False

False

Operations management refers to the role that computers play in the production process. True False

False

Organizations today are taking a greatly reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past. True False

False

The reason that Castle and Cooke processes and packages Dole pineapple products in Hawaii is more than likely because of low energy costs. True False

False

Total quality management says that quality is the responsibility solely of the production and shipping departments. True False

False

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by: Abraham Maslow Frederick Taylor Elton Mayo Douglas McGregor Frederick Herzberg

Frederick Herzberg

The father of scientific management was: Elton Mayo Abraham Maslow Adam Smith Frederick Herzberg Frederick Taylor

Frederick Taylor

_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order. Cellular manufacturing Robotics MRP manufacturing Work station production Team building

Cellular manufacturing

_____ combines computerized manufacturing processes with other computerized systems used before and after manufacturing. Computer-aided design Just-in-time manufacturing Computer-integrated manufacturing Flexible manufacturing Computer-based conversion

Computer-integrated manufacturing

Theories X and Y management styles are the result of studies by: Frederick Herzberg Douglas McGregor Elton Mayo Frederick Taylor William Ouchi

Douglas McGregor

One of the keys to successful production planning is resource management. _____ is a system that would note how a possible strike in an Evanston, Indiana, plant will threaten supplies of a needed component part as well as how customer growing preference for time-saving devices such as the company markets and use this information in production planning. Enterprise resource planning (ERP) Manufacturing resource planning II (MRPII) The PERT chart Manufacturing resource planning (MRP) Computer-aided resource planning (CARP)

Enterprise resource planning (ERP)

_____ is the expansion of the number of tasks and variety of tasks performed by a worker. Job enlargement Job upsizing Job enrichment Task rotation Task development

Job enlargement

_____ helps employees at Rocky Mountain Surgical Associates PC, Denver, reduce the stress and disruption that employee vacation schedules and new worker training can cause in a small practice. Most of the nine staff members at the three-physician surgical group are trained to handle three job functions. According to the office manager, "The billing clerk can be the receptionist if necessary; so can the surgical scheduler or the medical assistant, which helps keep operations running smoothly when someone is out, or the practice has to train someone new." Job integration Task generalization Task enlargement Job enrichment Job rotation

Job rotation

_____ uses a master computerized system to ensure that materials, labor, and equipment are available for production. Perpetual inventory The materials adjustment system Materials requirement planning Controlled assembly plan Raw material coordination planning

Materials requirement planning

_____ is something that prompts an individual to release his or her energy in a certain direction. Motivation Operations management Human relations Personnel management Production management

Motivation

_____ is the management of the production conversion process for both goods and services. Total quality control Manufacturing Operations management Specialization Functional management

Operations management

_____ is the combining of natural resources, human resources, and capital to produce goods and services. Production Marketing Specialization Utilization Mechanization

Production

_____ is the technology involved in designing, constructing, and operating computer-controlled machines that can perform tasks independently. Mechanization Robotics Process manufacturing Computer-based manufacturing Automation

Robotics

_____ focuses on smoothing transitions along the supply chain so that the firm can satisfy its customers with quality products and services while focusing on forging tighter bonds with its suppliers. Channel power management Distribution smoothing Participative channel management Supply chain management Partnering distribution

Supply chain management

Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation. Worldwide, it reckons the number of employees under such surveillance totals around 27 million people. According to the foundation's Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management. Herzberg Theory X Theory Y Theory Z scientific management

Theory X

When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management. Maslow Theory X Theory Y Theory Z scientific management

Theory Y

_____ management emphasizes the use of quality principles in all aspects of a company's operations. Quality teamwork Cultural quality Total quality Critical quality Total commitment

Total quality

A job shop uses an intermittent production process. True False

True

A knowledge-based work force is qualitatively different from a skills-based work force. True False

True

In Herzberg's model, potential job dissatisfiers are called hygiene factors. True False

True

Managers can use equity theory to improve worker satisfaction. True False

True

Maslow's hierarchy of needs is a motivation theory. True False

True

Profit sharing, gain sharing, and stock options are all forms of variable pay. True False

True

Site selection is a part of production planning. True False

True

The Theory Z approach emphasizes long-term employment. True False

True

Theory X managers view their workers as untrustworthy and unmotivated. True False

True

_____ is responsible for identifying the Theory Z style of management. Frederick Herzberg Douglas McGregor Elton Mayo Frederick Taylor William Ouchi

William Ouchi

What is Six Sigma? a quality control process a method for customizing production scheduling a technique for routing that eliminates bottlenecks a type of reverse auction the method services use to reduce nonessential costs

a quality control process

According to the equity theory, employees value their own outcomes in relation to their own inputs. Then they compare the outcomes-to-inputs ratio to: the employee's own past experience in a different position in the current organization the employee's own past experience in a different organization another employee's experience inside the current organization another employee's experience outside the organization any or all of the above

any or all of the above

Levi Strauss was strongly praised when it announced it was leaving China in 1993 because of the country's poor human rights record. However, China is also an inexpensive place to manufacture clothing, and in spite of its announcement, Levi did not stop making clothing in China. What type of facility location factor was most likely instrumental in Levi deciding to continue operating its facility in China? availability of production inputs proximity to raw materials nearness to customers access to transportation none of the above

availability of production inputs

The belief behind employee ownership is the idea that it will: cause employees to act more like partners than clock watchers force employees to determine which motivating factors are most important act as a nurturing tool for knowledge workers promote education and training remove resistance to change

cause employees to act more like partners than clock watchers

With ____, when a part is redesigned in the computer-aided design system, the changes are quickly transmitted both to the machines producing the part and to all other departments that need to know about and plan for the change. computer-oriented design (COD) computer-controlled manufacturing (CCM) a coordinated-manufacturing system (CMF) computer integrated manufacturing (CIM) computer-based conversion (CBC)

computer integrated manufacturing (CIM)

The letters CAD stand for: commercial-art design centralized art design competitive ad designer continuous art documentation computer-aided design

computer-aided design

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT: freedom of workers to come and go at will trusting workers to work hard on their own constant and close supervision giving employees more responsibility that workers are positively motivated

constant and close supervision

The _____ is an important scheduling tool for large projects. It breaks the projects into a sequence of events and smaller tasks. crucial task system critical path method sequence of elements project sequencing elementary scheduling

critical path method

Hans Guten makes furniture according to the specifications of the customer who ordered it. Each piece of furniture he makes is unique. He only makes one piece of furniture at a time. Guten is engaged in: individualized production mass production customization niche manufacturing specialization

customization

Based on the expectancy theory, managers who want to motivate their employees should: determine the rewards valued by each employee link rewards to performance determine what factors might counteract the effectiveness of a reward make sure the rewards are adequate for the level of performance do all of the above

do all of the above

Manufacturing resource planning II (MRPII): generates production plans for the firm uses a complex computerized system to integrate data from many departments lets managers make more accurate forecasts than with older systems can assess the impact of production plans on company profitability does all of the above

does all of the above

When an operations manager engages in _____, he or she has purchased raw material or component parts on the Internet. e-procurement computer-assisted buying Internet purchasing e-tailing e-management of inventory

e-procurement

An example of a provider of exceptional customer service is L.L. Bean, Inc. One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip. The employee was able to perform this task with the support of L.L. Bean because the catalog retailer believes strongly in: job rotation empowerment flextime telecommuting task expansion

empowerment

Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that employees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to: job rotation empowerment flextime telecommuting task expansion

empowerment

Cellular manufacturing combines aspects of both: intermittent and continuous production fixed position and assembly-line layouts process and product layouts fixed-position and process layouts mass customization and process layouts

fixed position and assembly-line layouts

Bill Nielsen works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m. One of Nielsen's co-workers who performs the same job as he does arrives at work at 10 a.m. and goes home at 6 p.m. Yet another co-worker arrives at 9 a.m. and leaves work at 5 p.m. From this brief description, you should realize that Nielsen's employer uses: a compressed work week job rotation job enrichment flextime job sharing

flextime

Companies that want to meet the diverse needs of their employees by offering work-scheduling options can use: job enlargement gain-sharing job enrichment flextime job rotation

flextime

Disney World is the epitome of customer service and empowerment. Empowerment is a religion there. Employees are thoroughly trained and then told that they have the authority to do whatever is necessary to deal with problems on the spot in order to make customers happy. In fact, management interference is discouraged. Based on this information, you know that Disney relies on _____ theory to motivate its employees. equity expectancy scientific management goal-setting motivator-hygiene

goal-setting

Good routing procedures: continuously confirm the efficiency of the site location ensures the availability of needed materials in a timely fashion increase productivity set up bottlenecks do all of the above

increase productivity

Business process management (BPM): is roughly the equivalent of office management automates and integrates activities between suppliers and manufacturers can only be used with mass production strategies involves breaking a complex product, service, or process into smaller pieces that can be created independently and then combined quickly to make a whole is accurately described by all of the above

involves breaking a complex product, service, or process into smaller pieces that can be created independently and then combined quickly to make a whole

Manufacturing resource planning II (MRPII): was developed by the Japanese at the same they developed just-in-time systems considers both the external and the internal environment is used to make production planning decisions, such as facility layout and site selection is a complex computerized system for generating production plans is the computerized version of a PERT chart

is a complex computerized system for generating production plans

Supply chain management: is based on the concept of just-in-time focuses on removing scheduling bottlenecks within the company focuses on the internal routing of products from raw materials to finished goods is a complex computerized system for managing resources efficiently is accurately described by none of the above

is accurately described by none of the above

In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have left, the same amount of work needs to be done. This sort of company downsizing often leads to: job enlargement job integration job rotation job enrichment task expansion

job enlargement

A company that reupholsters furniture in fabric and style selected by the owner of the piece of furniture is more than likely an example of a: process manufacturer job shop closed shop fixed-position layout continuous production facility

job shop

A(n) _____ is a manufacturing firm that produces goods in response to customized orders. assembly plant job shop engineering plant conversion plant transformation shop

job shop

Crown Holdings Inc. manufactures a high-resolution, full color digital inkjet printed cans that allows smaller beverage producers to label the cans as they are needed to be filled rather than keeping a stock of preprinted cans. This is an example of how a beverage company could use: lean production control controlled production just-in-time materials requirement controls Sigma Six

just-in-time

The physical arrangement of a production facility is called its: capacity layout process resources plat

layout

A continuous production process has all of the following characteristics EXCEPT: low cost per unit easy scheduling standardized parts long production runs low volume

low volume

Gantt charts are most helpful when: only a few tasks are involved production routes are long and complex task times are less than one hour bottlenecks do not exist costs is not an important consideration

only a few tasks are involved

In a typical set-up, American companies will employ Chinese firms to enter handwritten cards into electronic databases, but the English skills of the Chinese can only take them so far with sloppy American handwriting. Then the Chinese (or sometimes the American companies) hire Lakota Express, a company that uses Native Americans who live on a reservation in South Dakota to pick up the slack and to vet the often imperfect work. What kind of work does Lakota Express do? outsourcing unbundling remarketing demarketing insourcing

outsourcing

Taco Bell fast-food restaurant does not chop the lettuce and tomatoes and grate the cheese used to make its menu items, but hires someone outside the restaurant to perform these tasks. By _____ these tasks, Taco Bell can keep its overhead low and concentrate its resources on taking customer orders and assembling food. outsourcing unbundling remarketing demarketing insourcing

outsourcing

According to Herzberg, hygiene factors are: job satisfiers potential job dissatisfiers morale factors motivating factors self-actualizing factors

potential job dissatisfiers

The three main types of facility layouts are: product, process, and fixed-position fixed-position, variable, and product process, product, and service intermittent, process, and customized product, service, and process

product, process, and fixed-position

Which of the following is NOT a need identified in Maslow's hierarchy of needs? safety needs physiological needs social needs psychological needs esteem needs

psychological needs

There is a laboratory at the North Carolina Krispy Kreme doughnut plant where the mixture for the doughnut batter is produced and packaged in 50-pound bags. Researchers in the laboratory randomly procure bags of mix and check the mix for consistency, composition, texture, and taste. The laboratory's function is _____ control. coordination procedural departmental process quality

quality

The process of creating quality standards and measuring finished goods and services against standards is called: standard evaluation quality circles controlling the elements quality control coordinating control

quality control

Which of the following is NOT a current trend in production and operations management? business process management (BPM) dwindling U.S. investments in science and research the loss of American innovation leadership quality management control the ability to find qualified, skilled workers

quality management control

Which of the following is NOT an example of a hygiene factor? salary working conditions fringe benefits recognition company policy

recognition

At Children's Hospital in Denver, good attendance is encouraged by recognizing staff members who have not missed work in the previous three months. At three-month intervals, at staff meetings, the names of those who have not missed work that quarter are announced. These employees are given ribbons of excellence, perfect attendance pins, prizes, tote bags, alarm clocks, gift certificates or movie tickets. As an added incentive, the person with the longest record of perfect attendance is allowed to choose first from the list of "gifts." This is an example of how _____ are used in association with the ______ theory. rewards; reinforcement instruments; expectancy satisfiers; equity objectives; goal-setting hygiene factors; Herzberg's

rewards; reinforcement

Julia Li is a low-level manager for a manufacturer of collectible plates and figurines. She is assigned new jobs every few months so she can learn all aspects of her company's operations. Management is utilizing the concept of job _____ in training Li. enlargement rotation enrichment development satisfaction

rotation

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs. self-actualization safety belonging psychological physiological

safety

Which of the following is NOT an example of a job satisfier? recognition responsibility salary and fringe benefits advancement the work itself

salary and fringe benefits

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need. physiological psychological esteem self-actualization recognition

self-actualization

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's: social needs esteem needs psychological needs safety needs self-actualization needs

self-actualization needs

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs. physiological esteem security social self-actualization

social

Which of the following is NOT a characteristic of an intermittent process? low volume high variety custom orders standardized products short production runs

standardized products

A group of management consultants is studying OGSI Manufacturing and its team management strategy. Once Pete Jazoni's work group was selected for special attention by the management consultants, the work group's production output nearly doubled. Jazoni's group's reaction to the special attention is an example of: Theory Z Theory Y the Hawthorne effect the reinforcement theory the Herzberg theory

the Hawthorne effect

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that: the act will have a particular outcome and on whether the individual values that outcome job responsibility is adequate salary and fringe benefits matter the job is challenging supervisors treat their employees with equity

the act will have a particular outcome and on whether the individual values that outcome

Operations management is: the process of turning product research into new product development a part of marketing the management of the production conversion process how the firm is managed on a day-to-day basis a combination of strategic and tactical management activities

the management of the production conversion process

Point-of-sale (POS) terminals would NOT be helpful in which of the following businesses? Kroger supermarkets university book stores JCPenney department stores the manufacturer of plasma television screens Bed, Bath & Beyond stores

the manufacturer of plasma television screens

Which of the following is a useful tool for routing? enterprise resource planning (ERP) manufacturing resource planning II (MRPII) value-stream mapping manufacturing resource planning (MRP) computer-aided resource planning (CARP)

value-stream mapping

Frederick Taylor's scientific management emphasized: policies, procedures, rules, and regulations work efficiency worker morale technology communication skills

work efficiency