Exam3 a

Employees with more complete information are no more committed to the change effort than those who have less than complete information. True/False

False

Which of the following statements is true?

A need for power can have an altruistic form.

Which of the following statements regarding overcoming resistance to your proposals is INCORRECT?

Do not listen to naysayers.

Which of the following is a need based theory of motivation?

ERG theory.

Which of the following statements related to the unfreezing stage of planned change is INCORRECT?

Get everyone on board as soon as the change is initiated.

Which of the following statements regarding power distribution research is INCORRECT?

In comparing rankings given to managers with regard to their influence, there was general agreement on the top five but no agreement on the bottom five.

In which of the following scenarios are you most likely to experience conflict?

The firm just instituted a matrix structure

Which of the statements regarding research on House's path-goal theory is correct?

The theory's greatest contribution is the importance of the leader's ability to change styles depending on the circumstances.

Culture and reputation costs are intangible costs associated with any form of control. True/False

True

Which of the following statements regarding upward influence is INCORRECT?

While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them.

All of the following would freeze a conversation EXCEPT

You are very skilled at that.

An example of a crucial conversation is

asking for a raise

Maslow's social needs could be satisfied by

attending a department picnic after work.

When leaders make decisions alone without involving employees in the decision making process, they are using

authoritarian decision making.

Research on performance incentives suggest all of the following EXCEPT

employees report lower levels of pay satisfaction under pay-for-performance systems.

Servant leaders

feel an obligation to their employees, customers and the larger community.

Research shows that when managers are dealing with conflict they prefer which conflict handling style?

forcing

Using different forms of making others feel good about themselves is the influence tactic of

ingratiation.

Research on procedural justice suggests

it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.

Which one of the following traits is NOT a tool that transformational leaders use to influence employees and create commitment to the company goals?

management by exception

Servant leadership has an explicit focus on all of the following factors EXCEPT

paternalism.

During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?

presentation

The collaborative work environment at Trader Joe's satisfies which of Maslow's hierarchy of needs?

social

All of the following factors are important when unfreezing for planned change EXCEPT

taking things slowly; do not suggest a crisis is imminent

Esteem needs are

the desire to feel important.

A mediator should enter a negotiation when

the parties are unable to find a solution.

Mediation is

the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.

People-oriented behaviors include

treating employees with respect.

If leader-subordinate relations are poor, position power is low, and task is unstructure, the situation would be categorized as

unfavorable.

In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory

ERG theory recognizes more than one need may operate at one time.

In which of the following scenarios would you expect high performance?

The team members seem to get along well enough, but on occasion they will argue about a number of issues.

All of the following are organizational antecedents of political behavior EXCEPT

expectations of success.