Extra Practice Exam

What is the final step in Kotter's 8-step change model? Set future goals for continuous improvement. Form a powerful coalition with leaders in the organization. Anchor the change in the organization. Communicate the vision to employees.

Anchor the change in the organization.

In Tuckman's Five-Stage Theory of group development, which is an indicator that a group is in the storming stage? Members exhibit groupthink. Members work cohesively. Members challenge leader's policies. Members participate actively in ice breaker activities.

Members challenge leader's policies.

A company spends $25,000 on a new training program. The expected benefits are $75,000. What is the expected return on investment for this program? 150 percent 200 percent 225 percent 100 percent

200 percent (growth-cost)/cost

An employer and union make a formal agreement regarding wages, benefits, and working conditions for employees. What key process has taken place? Collective bargaining Neutrality agreement Corporate campaign Arbitration

Collective bargaining