Final Exam - Speech 1311
A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called
Groupthink
Which is the strongest confirming response?
Endorsement
Which of the following statements is most likely to contribute to a positive communication climate?
"I feel rejected when you show up late."
In Western cultures, women are typically expected to be ____________, and men are expected to be ____________.
Accommodating; competitive
After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?
Acknowledgment
A Democratic leader
Allows members to be involved in determining the direction of various projects.
Which leadership style relies on legitimate, coercive and reward power to influence others
Authoritarian
Due to their ____________, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.
Biology
____________ refers to the emotional tone of a relationship.
Communication climate
Carlos usually spends a lot of time surfing. He values the time he has in the ocean alone with his thoughts and the waves. It's something he really feels like he needs. He recently met a very exciting woman named Amy. He is thrilled by the time they spend together, but he feels surfing, a significant part of his identity, is now being neglected. What type of tension is he most likely feeling?
Connection vs. Autonomy
Instead of focusing on the speaker in positive ways, ___________ focus on themselves and their interest
Conversational narcissists
____________ refers to the believability of a speaker.
Credibility
Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson pitch for each car. However, she questions whether the salesperson ?
Critical listening
According to research , satisfaction is high in teams led by which kind of leader?
Democratic
According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?
Determine the group's goal
Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called ____________.
Dialectical tensions
Low context cultures typically value which type of communication most?
Direct communication
____________ responses are messages that deny the value of others.
Disconfirming
Which of the following strategies is least likely to discourage the effects of groupthink?
Discouraging all forms of conflict between group members.
The lack of face-to-face contact in online communication often causes ____________, which may make it easy to respond aggressively without considering the consequences.
Disinhibition
____________ evidence is supporting material that evokes fear, anger, pride, sympathy, or reverence in the audience.
Emotional
When you want to understand and connect with another person, you should use
Empathetic listening
____________ conflict spirals are the most visible way that disconfirming messages reinforce one another.
Escalatory
A groups collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called
Group thinking
According to the Win-Win podcast, what is the difference between arguing and conflict resolution?
In arguing, its all about winning
Which of the following best describes a characteristic of effective self-disclosure
In most cases it is not a good idea to disclose your deepest secrets to new contacts.
According to the Passive-Aggressive article, passive aggression can lead to more conflict and intimacy issues because:
Many people struggle to have a direct and honest conversation about the problem at hand.
How do online support groups differ from face-to-face supportive encounters?
Online support groups allow anonymous self-disclosure
Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.
Permanence
____________ is the process of motivating someone, through communication, to change a particular belief, attitude, or behavior.
Persuasion
A Critical listener
Recognize the difference between fact and opinion
____________ is the process of deliberately revealing information about oneself that is significant and that would not normally be known by others.
Self-disclosure
Reflecting thinking refers to
Systematic and structured problem solving.
For which of the following situations would relational listening be the most effective listening strategy?
Talking with a parent about their health issue.
____________ credibility is acquired after a speaker has finished a speech
Terminal
According to the Passive-Aggressive article, some common forms of passive aggression include all except:
Yelling and arguing often
Samantha is the project manager. However, she has decided to allow her team members to work under their direction without interference. Which leadership style is she using
laissez-faire leadership style
The style in which the leader gives up the power to dictate, transforming the group into a leaderless collection of equals is called
laissez-faire leadership style