Final study - Business
To protect online records from unauthorized access or damage, companies use
. data backup procedures, password access procedures, antivirus software
. Only employees in management positions need leadership skills.
F
. The audience for your writing should have little influence on how formal your writing style will be.
F
. Work simplification is the study of the effects of the work environment on the health of workers.
F
A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.
F
A balance sheet is a document that shows incoming and outgoing cash for a given period.
F
All three major types of organizations (businesses, not-for-profit entities, and government units) have the same overall goals.
F
An agenda provides a concise record of what took place at a meeting.
F
An income statement shows the assets and liabilities for a company.
F
E-mail addresses begin with a domain name that is followed by the @ symbol and a unique user ID.
F
Electronic imaging of documents increases paper files and needed storage space.
F
Federal income tax deductions from pay are recommended but not required by law.
F
Good leaders are not concerned about following ethical standards and treating others fairly.
F
In most companies, office employees work alone, and teamwork skills are not needed by office employees.
F
Mobile phones use traditional telephone lines to transmit data across geographic areas.
F
Problems with the company's network or high-speed Internet connection do not affect VoIP service.
F
Sending information to the appropriate people is part of the storage step of information processing.
F
The goal of detective internal controls is to reduce loss of cash due to employee error or theft.
F
When handling mail, there is no need to take special precautions when handling confidential information.
F
When traveling on business, you should leave your luggage unattended only for short periods of time.
F
Your appearance during a presentation does not influence how your audience will receive your message.
F
Which class of domestic mail would you use for routine business letters, bills, and postcards?
First-Class Mail
A bank reconciliation is a report used to compare bank and company account records.
T
A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.
T
A resume is a concise, well-organized presentation of your qualifications for a job.
T
Accounts payable are the short-term debts the company owes to others.
T
Applying safety practices at your workstation will help prevent accidents and injuries.
T
Being disorganized can be a major time-waster.
T
Customer focus is paying attention to fulfilling the needs and wants of customers.
T
Data sent via telecommunications can be in the form of voice, video, text, or images.
T
External barriers include things in the environment that distract you from listening.
T
Information from performance reviews may be used in determining pay increases or promotions.
T
Internal customers are people inside your organization that use products or services you provide.
T
Magnetic media are reusable and contain information that is stored electronically.
T
Management is the act of directing people and using resources to accomplish goals.
T
On-the-job training may be done as part of an orientation or learning period for new employees.
T
Records disposition involves moving records to permanent storage or destroying records.
T
Security for computer systems involves protecting against loss of data and loss of service.
T
The ability to establish priorities is an important skill for general managing and communicating.
T
The purpose of a letter of application is to introduce a job applicant to a prospective employer and request an interview.
T
To prepare good news or neutral messages, use a direct approach.
T
When indexing names for filing, each word in a business name is considered a separate filing unit.
T
When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.
T
expected to have basic office skills or competencies.
T
. Which of the following may be a reason for an employee's job termination?
a company is downsized or fails, poor performance by the employee, the employee accepts a job with a different company
Examples of computer hardware include
a monitor and a printer
When you make a mistake at work
accept responsibility for the error as soon as you realize it was made
When you write comments related to the content on a letter for a supervisor or coworker, you are
annotating a letter
. Nonverbal communications
are commonly called body language, should agree with the intent of the words you speak
An employee who is guilty of violating the company's code of ethics may
be subject to disciplinary action, be dismissed immediately if the violation is very serious, and cause harm to the company's reputation
A formal resignation letter should
be written to your immediate supervisor
Which type of check endorsement provides little protection because anyone who has the check can easily transfer it to another person or cash the check?
blank endorsement
A detailed plan or estimate of expected income and expenses for a period of time is a
budget
Screening incoming calls
can save you and the callers time
Because technology is changing, office workers may expect their responsibilities and the way they work to
change markedly from time to time
To prepare records for filing, you should complete these steps in this order
collect, inspect, index, code, cross-reference, and sort the records
Retirement accounts that are fully paid for by the employer are called
defined benefit pension plans
Communicating information is a key office activity that includes
delivering oral presentations
The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is
democratic leadership style
In many companies, customer service is
desktop publishing
As part of an effective listening strategy, you should learn to
focus your attention on the speaker mentally summarize and review what is being said take notes and ask questions
An action plan
focuses on the actions to be taken after a meeting
Acquiring new skills or knowledge in a structured setting is called
formal learning
Obstacles to managing information
include uncoordinated procedures and files, include limited access to information
Organizing, maintaining, and accessing records or data is
information management
Carpal tunnel syndrome
is a repetitive strain injury occurs when stress is placed on the hands, wrists, or arms , can occur while working at the computer keyboard for long periods of time
A job board
is a site on the Internet that contains job listings, allows job seekers to post resumes
A well-written business message
is clear, concise, courteous, complete, and correct
Electronic funds transfer
is the use of a computer network to transfer funds from one party to another
When prioritizing work tasks
is useful, but cannot replace the formal minutes of a meeting, focuses on the actions to be taken after a meeting
The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is
leading by example
. A common use of reading at work is to
learn about the company, follow instructions on forms, gather information to respond to inquiries
A document that provides the reader with a concise record of what took place at the meeting is called
minutes
Which of the following incoming mail items are properly prioritized?
personal and confidential letters, letters containing checks or money orders, letters containing customer orders, packages
. A statement of account
provides a routine reminder of the amounts owed, can include amounts from several invoices
Storyboarding is used for which of the following purposes?
recording and organizing ideas for a presentation
In a numeric filing system
records that do not have an individual numeric folder are filed in a separate alphabetic file
When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should
remain outwardly calm and try to be helpful
To use supplies properly
select the quality of the supply according to the nature and importance of the task
A balance sheet
shows the condition of a company as of a specific date, shows the assets and liabilities but not the owner's equity
. When participating in a conference call you should
speak clearly, spell out difficult or unusual names, and repeat numbers
You should always include the ZIP Code as part of the address for domestic mail.
t
An analytical report
usually presents data along with interpretations
A permit granted by a foreign government for a person to enter its country is a
visa
Programs that provide navigation and search tools to help users find topics and locations on the World Wide Web are
web browsers
