Fire Officer I- Ch 1-11

Which of the following BEST describes to whom company officers have a responsibility when administering all policies and procedures?

The organization

How are decisions and information sent from the top of the scalar structure?

Through intermediate levels

Which of the following describes the BEST way to alleviate concerns over delegating authority?

Through training programs

Which of the following is MOST likely to be a reason why authority may be decentralized?

To allow expeditious handling of most matters

Which of the following is the BEST reason for organizations in aid agreements to conduct joint training?

To identify and rectify differences in procedures and equipment

Which of the following is the BEST reason for entering into an aid agreement?

To share specialized resources

A presidential order for mutual aid is MOST likely to be issued to which organization?

U.S. Department of Defense

Which of the following actions can help new company officers overcome challenges in changes to group dynamics while transitioning to the role of company officer?

Verbalize expectations and establish priorities.

Which type of staffing makes up approximately seventy percent of fire and emergency services organizations?

Volunteer

Volunteer organizations are MOST likely to receive oversight from:

a governing board.

In public fire and emergency services organizations, its jurisdiction may be tied to:

a level of the government.

Industrial fire brigades may be established because of:

a reduction of insurance rates.

In the role of a supervisor, a company officer must balance:

acceptable risk while fulfilling objectives.

One of the MOST common challenges that organizations face in resource allocation is to:

allocate available resources while staying within fiscal limitations.

For-profit fire and emergency services organizations are:

becoming more prominent.

A technique used for extending budgets by implementing alternative staffing procedures may be referred to as:

call back

One of the features of the scalar structure is that information is ____ for decision-making.

centralized

Sidestepping can generally be seen as an attempt to ____ chain of command.

circumvent

All positions within the organization must be ____ in order for the division of labor to be effective.

clearly defined

Teaching and directing subordinates through encouragement and advice is referred to as:

coaching.

The success of any fire and emergency services organization's relationship with its community and government is directly proportional to its:

community involvement.

Establishing and implementing mechanisms to ensure objectives are attained is referred to as the management function of:

controlling.

When motivating and supporting personnel, rewards are ____ as motivational techniques:

critical

Ensuring the health and safety of all personnel requires applying health and safety standards:

daily.

Company officers supervising the first-arriving unit to an incident are an example of the company officer's duties to provide:

emergency service delivery.

As a subordinate, company officers are expected to represent their administration by:

enforcing unpopular policies or orders.

The span of control may be exceeded when the Incident Commander:

fails to delegate authority properly.

The size of municipal fire and emergency services organizations primarily depends upon population and:

geographic area served.

Not all decisions are clear and may involve many choices that fall into the ____ range between the two extremes of right and wrong.

gray

Successful company officers choose to see their transition from unit member to company officer as an opportunity to:

grow as a professional.

Staff duties may MOST likely to be assigned to line personnel:

in volunteer organizations.

NFPA® 1021 uses the term "management" in conjunction with Level I and II Fire Officer responsibilities such as:

information, incident, and human resources.

Fire cause determination belongs to the ____ category of duties for the Level I Fire Officer.

inspection and investigation

A company officer's understanding of building construction is MOST likely required for:

inspections and investigations.

Career (full-time) fire service organizations are MOST likely to be found in:

large cities.

Functional supervision is MOST often useful when the distinction between ____ is blurred.

line and staff functions

Decision-making authority should be delegated to the ____ in a decentralized organizational structure.

lowest level possible

Division of labor is important in organizational structures because it helps:

make specific, clear-cut assignments.

Businesses that maintain their own resources such as facilities, personnel, and equipment often enter into:

mutual aid agreements.

In a centralized system, decisions are made by:

one person at the top.

The management function of coordinating tasks and resources to accomplish a unit's goals and objectives is referred to as:

organizing.

Outside aid agreements are similar to mutual aid agreements except that:

payments are made in outside aid agreements.

The MOST likely problem to arise from having more than one supervisor is that employees follow the last order received without:

performing the previous order.

A company officer directly oversees the application of the agency's ____ to the resolution of issues faced by the agency.

personnel, training, equipment, and apparatus

A company officer plays three roles in an organization that include supervisor, subordinate, and:

public servant.

The BEST approach for satisfying company officer responsibilities to the public is to:

remember that officers are stewards of provided resources.

Company officers have a responsibility to ____ themselves and abide by their convictions if they expect the same from others.

respect

The task deemed MOST important to the company officer is:

safety of personnel.

Span of control refers to the number of:

subordinates and/or functions one individual can effectively supervise.

The delegation of authority is BEST described as the process of providing:

subordinates with authority, direction, and resources.

When unit members are promoted to company officer their peers become:

subordinates.

Effective supervision becomes easier within a span of control when:

tasks are simple and repetitive.

Goals and objectives must be communicated quickly and efficiently in order for subordinates to understand:

the commander's intent.

The primary means of categorizing a public fire and emergency services organization is by:

the jurisdiction it serves.

Company officers have a responsibility to ____ to provide service that is effective, efficient, and professional.

the public

Company officers have a responsibility to ____ to communicate the expectations of their new position.

their family

Company officers have a responsibility to ____ to represent their needs to the organization

their subordinates

The U.S. Fire Administration (USFA) primarily provides ____ through the National Fire Academy (NFA).

training courses

The principle that each subordinate must have only one supervisor describes the concept of:

unity of command.

When mentoring employees, the mentor should participate:

voluntarily and enthusiastically.

The model ratio found in the National Incident Management System-Incident Command System (NIMS-ICS) is one supervisor to ____ subordinates or functions.

3 to 7

Industrial fire brigades are MOST likely to be established in accordance with NFPA®:

600 and 1081.

Which of the following BEST describes the relationship between multiple jurisdictions or organizations in an aid agreement?

A result of reciprocal agreements

Which type of leadership approach may be necessary to establish a company officer's new relationship within his or her unit?

Authoritarian

In the division of labor, work groups are often created based on which of the following elements?

Available resources

Which agency trains, equips, and funds tribal fire and emergency services organizations in the United States?

Bureau of Indian Affairs

Which organization is MOST likely to provide fire fighting teams for maritime vessels carrying aircraft?

Canadian Defense Department

Which of the following concepts is BEST illustrated by the fire chief issuing general orders that are then translated into specific assignments by supervisors?

Chain of command

Which of the following department types MOST likely would include full-time career and volunteer members?

Combination

Which type of fire service organization may keep full-time personnel as well as a cadre of volunteers for certain operations?

Combination

Which type of fire and emergency services jurisdiction is MOST likely to augment small town and rural fire departments?

County

Which of the following elements should be provided so personnel are able to perform a variety of tasks with proficiency?

Cross-training

Which of the following BEST describes the purpose of line personnel in the fire service?

Delivering services to the public

Which of the following steps is the first one a company officer should take to create command presence?

Determine what the situation is.

Which of the following BEST describes the concept of division of labor?

Dividing large jobs into smaller tasks for individuals

Organizations stationed on military installations are protected by which type of public fire and emergency services jurisdiction?

Federal

Which type of public fire and emergency services organization is not under a specific government jurisdiction?

Fire district

Which of the following duties of the company officer include evaluating personnel performance and administering policies and procedures efficiently and equitably?

Human resources management

Inside a centralized structure, in which of the following instances would the span of control MOST likely be exceeded unless it is delegated?

Large organizations

Which of the following concepts must a new company officer learn and apply in order to meet the challenge of providing a safe and efficient unit of operation?

Leadership

MOST municipal fire and emergency services organizations structure themselves to reflect what type of government structure?

Local

Staff personnel in the fire service are MOST likely to perform what type of function?

Logistics

Which of the following BEST describes the role of a Company Officer I regarding resource allocation?

Make best possible use of available resources.

Which type of management function helps to determine in advance what an organization, group, or individual should do and how it will get done?

Planning

Which type of municipal organization is MOST likely to have personnel that serve multiple roles in order to provide a full range of services?

Small

Which public fire and emergency services jurisdiction is MOST likely to provide training academies for local departments?

State/provincial

Which type of public fire and emergency services jurisdiction is generally organized for forest, wildland, and urban-interface fire suppression?

State/provincial

What source of funding is available to nonprofit fire and emergency services organizations?

Subscriptions

Which of the following is the BEST way to reduce sidestepping?

Take action and notify employee of actions.

Which of the following BEST describes a challenge to effective supervision in a span of control?

Tasks being performed are complex.