FTO 753 - AT THE HOTEL

gift shop

(n) a shop that sells miscellaneous articles appropriate as presents

registration card

A document that provides details such as guest's name, arrival date, rate to be paid, departure date, and other information related to the guest's stay.

airport transfer

A transport service to/from an airport to hotel, normally prepaid as part of a package tour, but available separately as well

tea/coffee-making facilities

Equipment for making hot drinks, a kettle and a cafetière, which is provided in your room

hotel facilities/amenities

Hotel facilities: the service provided by the hotel which is not perishable. Ex: swimming pool , Spa , Club lounge Hotel amenities: products which are perishable and need to be renewed again and again.

direct-dial telephone

Phone in the guest's room which may be used without calling reception.

adjoining rooms

Rooms with common walls, which do not have connecting doors.

emergency exit

Special exits used to evacuate in an emergency

Presidential suite / royal suite

The most expensive suite in a luxury hotel. The Presidential suite gained its name during the Woodrow Wilson presidency (1913-1921) because on each of his political trips away from Washington, he would insist on having a hotel room conform to specific requirements for his visit. In the United States, Presidential Suites since have adhered by tradition to Woodrow Wilson's specifications. It must be south-facing in the Northern Hemisphere and north-facing in the Southern Hemisphere, containing an "en-suite" bathroom and walk-in closet (in Wilson's era en-suite bathrooms were uncommon). Famous presidential suites can be found in the Plaza Hotel in New York City, and The Fairmont San Francisco. Royal suites can often signify that Royalty have stayed at that suite in the past. Royal suites are more common in hotels in countries with monarchies, such as the Ritz Hotel London. A very small number of hotels have both a Presidential and a Royal suite. In these instances, usually both suites are of a comparative size and price, but differ in style and facilities. Royal suites may be more classically furnished, while Presidential suites may be more modern in appearance. Presidential suites may have facilities such as a private conference room, while Royal suites may have a formal reception room instead. People sometimes reside in these suites on a permanent basis, such as wealthy families that enjoy this type of suite in a semi-private manner for special rates.

rack rate

The standard rate for a room in a hotel; also known as the walk-in rate.

check-in time

Time at which hotel guests may check in and occupy sleeping rooms.

check-out time

Time by which hotel guests are required to vacate sleeping rooms.

en suite

a bedroom with a bathroom

business centre

a city or town or part of a city or town in which there is a lot of business and financial activity

lobby

a large entrance or reception room or area

lift / elevator

a moving platform or cage for carrying guests from one level to another, as in a building

cashier

a person responsible for receiving payments for goods and services (as in a shop or restaurant)

coffee shop

a place to buy and drink coffee

key card

a plastic card with a magnetic strip for opening a door

sauna

a small room used as a hot-air or steam bath for cleaning and refreshing the body.

reservation/booking

act of reserving accommodation in advance.

balcony

an area with a wall or bars around it that is joined to the outside wall of a building on an upper level

check in

arrive and register at a hotel.

vacancies

available rooms

ADSL connection

broadband internet connection

wireless connection

connects computers without the use of cables or wires

reservations department

department within a hotel's rooms division staffed by skilled telemarketing personnel who take reservations over the phone, answer questions about facilities, quote prices and available dates, and sell to callers who are shopping around

reception

hotel area where guests check in/out

pay-TV

hotel guests may have to pay to have access to the TV

housekeeping

janitorial / cleaning service

conference centre

large building for meetings of many people

honeymoon suite

luxurious suite designed for newly weds

Safety deposit box /safe

metal box customers can rent in order to keep valuables, legal documents and other prized possessions in a secure location

non-residents

people not staying at the hotel

residents

people who stay at the hotel

heated pool

pool with heating

tariff

rate or charges offered to the guest by the hotel for the use of different facilities and services, during their stay.

room service

the delivery of food and beverages to a hotel guest's sleeping room

check out

to leave a hotel after paying your bill