FTO 753 - AT THE HOTEL
gift shop
(n) a shop that sells miscellaneous articles appropriate as presents
registration card
A document that provides details such as guest's name, arrival date, rate to be paid, departure date, and other information related to the guest's stay.
airport transfer
A transport service to/from an airport to hotel, normally prepaid as part of a package tour, but available separately as well
tea/coffee-making facilities
Equipment for making hot drinks, a kettle and a cafetière, which is provided in your room
hotel facilities/amenities
Hotel facilities: the service provided by the hotel which is not perishable. Ex: swimming pool , Spa , Club lounge Hotel amenities: products which are perishable and need to be renewed again and again.
direct-dial telephone
Phone in the guest's room which may be used without calling reception.
adjoining rooms
Rooms with common walls, which do not have connecting doors.
emergency exit
Special exits used to evacuate in an emergency
Presidential suite / royal suite
The most expensive suite in a luxury hotel. The Presidential suite gained its name during the Woodrow Wilson presidency (1913-1921) because on each of his political trips away from Washington, he would insist on having a hotel room conform to specific requirements for his visit. In the United States, Presidential Suites since have adhered by tradition to Woodrow Wilson's specifications. It must be south-facing in the Northern Hemisphere and north-facing in the Southern Hemisphere, containing an "en-suite" bathroom and walk-in closet (in Wilson's era en-suite bathrooms were uncommon). Famous presidential suites can be found in the Plaza Hotel in New York City, and The Fairmont San Francisco. Royal suites can often signify that Royalty have stayed at that suite in the past. Royal suites are more common in hotels in countries with monarchies, such as the Ritz Hotel London. A very small number of hotels have both a Presidential and a Royal suite. In these instances, usually both suites are of a comparative size and price, but differ in style and facilities. Royal suites may be more classically furnished, while Presidential suites may be more modern in appearance. Presidential suites may have facilities such as a private conference room, while Royal suites may have a formal reception room instead. People sometimes reside in these suites on a permanent basis, such as wealthy families that enjoy this type of suite in a semi-private manner for special rates.
rack rate
The standard rate for a room in a hotel; also known as the walk-in rate.
check-in time
Time at which hotel guests may check in and occupy sleeping rooms.
check-out time
Time by which hotel guests are required to vacate sleeping rooms.
en suite
a bedroom with a bathroom
business centre
a city or town or part of a city or town in which there is a lot of business and financial activity
lobby
a large entrance or reception room or area
lift / elevator
a moving platform or cage for carrying guests from one level to another, as in a building
cashier
a person responsible for receiving payments for goods and services (as in a shop or restaurant)
coffee shop
a place to buy and drink coffee
key card
a plastic card with a magnetic strip for opening a door
sauna
a small room used as a hot-air or steam bath for cleaning and refreshing the body.
reservation/booking
act of reserving accommodation in advance.
balcony
an area with a wall or bars around it that is joined to the outside wall of a building on an upper level
check in
arrive and register at a hotel.
vacancies
available rooms
ADSL connection
broadband internet connection
wireless connection
connects computers without the use of cables or wires
reservations department
department within a hotel's rooms division staffed by skilled telemarketing personnel who take reservations over the phone, answer questions about facilities, quote prices and available dates, and sell to callers who are shopping around
reception
hotel area where guests check in/out
pay-TV
hotel guests may have to pay to have access to the TV
housekeeping
janitorial / cleaning service
conference centre
large building for meetings of many people
honeymoon suite
luxurious suite designed for newly weds
Safety deposit box /safe
metal box customers can rent in order to keep valuables, legal documents and other prized possessions in a secure location
non-residents
people not staying at the hotel
residents
people who stay at the hotel
heated pool
pool with heating
tariff
rate or charges offered to the guest by the hotel for the use of different facilities and services, during their stay.
room service
the delivery of food and beverages to a hotel guest's sleeping room
check out
to leave a hotel after paying your bill