Funeral Service Management - Glossary

Human relations

Motivating people in organization to develope teamwork, which effectively fulfills their needs and achieves organizational objectives

Disaster

Sudden misfortune, resulting int he loss of life and/or property

Controlling (evaluating)

a maangement function which compares organizational and individual performance with predetermined standards or expected results

After care (Post need Services)

also known as after care; follow-up services services provided by a funder service org that occur after final disposition

Emergency

an unforeseen combination of circumstances that result in a need for immediate action

Goals

broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions & activities are focused. (goals are motivational in nature & are usually stated in broad, general terms without reference to a time period)

Caveat Venditor

let the seller beware

Facilities management

obtaining and maintaining of adequate workspace and funeral equipment

Human recourse management (personnel management)

process of acquiring, traning, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

Actuating (Directing)

regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization

Objectives

specific statement of ends, the achievement of which are contemplated within a specific time period (Objectives are used in the management control process, & provide a quantitative & time framework to the org's goals. Objectives are intended to be accomplished by a specific date & are stated in terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved

Office Management

the administration & supervision of office duties & functions

Funeral service management

the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

Advertisting

the art of markin the public aware of ther services or commodities that a business has for sale

Financial management

the efficient utilization and adequate regulations of assets, revenue, expenditures, and capital rights

Total quality management (TQM)

the efforts of all members of an organization directed to ensure that quality in the production of goods and service is achieved.

Planning

the function of determining in advance what needs to be accomplished in order to achieve a particular goal

Marketing management

the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and/or services

Organizing

to arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole; the arrangement & distribution of work amount members of an organization