GEB 1011 Exam 2

Staffing

Recruiting, hiring, motivating and retaining the best people available to accomplish the company's objectives.

Objectives

Specific, short-term statements detailing how to achieve the organization's goals.

Management

The process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources

Enabling

giving workers the education and tools they need to make decisions

What Leaders Must Do

1. Communicate a vision and rally others 2. Establish corporate values 3. Promote corporate ethics 4. Embrace change 5. Stress accountability and responsibility

Steps of Controlling

1. Establish performance standards 2. Monitor and record actual performance 3. Comparing results against plans/standards 4. Communicate results and deviations 5. Take corrective action as needed

Planning

A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Controlling

A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not

Leading

A management function that means creating a vision for the organization and communicating, guiding, training, coaching, and motivating others to achieve goals and objectives in a timely manner.

SWOT Analysis

A planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats

Rational Decision Making Model

A series of steps for managers to follow to make logical decisions: 1. Define the situation 2. Describe and collect needed information 3. Develop alternatives 4. Decide which alternative is best 5. Do what is indicated 6. Determine whether the decision was a good one

Vision

An encompassing explanation of why the organization exists and where it's trying to head

Decision Making

Choosing among two or more alternatives.

Internal Customers

Individuals and units within firm that recieve services from other individuals or units.

PMI

Listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column.

Conceptual Skills

Managers seeing the organization as a whole and seeing the relationships among parts.

Goals

The broad, long-term accomplishments an organization wishes to attain.

Problem Solving

The process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action.

Organizing

a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives

Mission Statement

an outline of the fundamental purposes of an organization that addresses self concept, philosophy, long term survival needs, customer needs, social responsibility, and nature of the product/service.

Brainstorming

coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas

Human Relation Skills

communication and motivation; they enable managers to work through and with people. Skills associated with leadership—coaching, morale building, delegating, training and development, and supportiveness—are also human relations skills

Participative Leadership

consists of managers and employees working together to make decisions

External Customers

dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use

Knowledge Management

finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

Top Management

highest level of management, consisting of the president and other key company executives who develop strategic plans

Autocratic Leadership

involves making managerial decisions without consulting others

Free - Rein Leadership

managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives

Supervisory Management

managers who are directly responsible for supervising workers and evaluating their daily performance

Technical Skills

the ability to perform tasks in a specific discipline or department

Middle Management

the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling

Tactical Planning

the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done

Contingency Planning

the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives

Operational Planning

the process of setting work standards and schedules necessary to implement the company's tactical objectives

Strategic Planning

the setting of broad, long-range goals by top managers