GHCDP1

Weather societies tend to place high value on using verbal communication and saying what you mean. Which type of culture does this illustrate?

Low- context

Which marketing function helps businesses answer questions like, "Who are our customers?" and "Where are they located?"

Marketing-information management.

What is one way you can prevent identity theft?

Memorize you social security number, and keep your card at home.

Marina works in the accounting department of a large company. Her boss is pressuring her NOT to record all of the company's revenue in the business's financial records. If she follows his instructions, the company will appear to a smaller income and won't have to pay as much in tax. He tells Mariana that this is a normal thing to do, but Mariana's pretty sure it's wrong. It this practice legal?

No; this practice is know as sales skimming.

Jerry works in a large department store. His goal for this weekend is to get 10 customers to sign up for the store credit card. Which of the following best describes Jerry's goal

Performance-based and short term

After Ben wrote his article for the company newsletter, he looks at his "in box" and sees the budget report that he has been dreading to work on. Since the budget report is due later in the week, he moves it to the bottom of the pile, and starts researching a more enjoyable project that is due in two months. What is Ben doing?

Procrastinating

Which of the following is human resource staffing activity:

Recruiting qualified workers

The Food and Drug Administration, of FDA, tests foods, cosmetics, and drugs to prevent the sale of unsafe items. What type of government control is this?

Regulatory

How can you reassure difficult customers?

Show that you're on their side.

Which of the following is a negative effect that technology has on business.

Some technologies can create pollution.

Shinju has been in her position for awhile, and she'd like to get a promotion. The last time Shinju talked to her boss about it, her boss said that Shinju will need more training before he'd consider promoting her. What should Shinju do to get ahead?

Take a class to learn new skills in her industry

Which of the following elements is a part of a business's external environment?

Tax code.

Which of the following statements is true of corporation:

The function independently of their owners.

Which of the following statements is true of good investment brokers:

They are an investor's personal link to the stock exchange.

Which of the following statements is true of legally binding contracts:

They clearly outline both sides of an agreement.

When Dan buy a new company truck for his small business, he decides to purchase an extended warranty. What type of risk management is Dan engaging in?

Transference

Determine if the following statement about business cycles is true or false: A trough can be seen as a good sign for the economy. A True. The economy is at its healthiest in the trough phase.

True. Hitting rock-bottom cam imply that recovery is on the way.

Julie comes to work every day in sweatpants, even though everyone else in her office dresses up. Her boss thinks this is inappropriate. What's driving this conflict?

Unclear boundaries for behavior

How do unions benefit businesses?

Unions can help businesses save time by recruiting employees.

Which of the following is a good way to show initiative at work:

Volunteering to stay late to finish a project

John and his coworker get alone well, and they frequently talk about their personal lives while eating lunch together at the office. Which of the following topics is appropriate for John to bring up with his coworkers:

What he watched on TV last night

If you and your teammates cooperate with each other and you feel like you're "all in this together," you benefit from shared

accountability

In an effective information management system, all information is

accurate.

During a negotiation with a big client, Kevin makes sure he understands what the client says. He repeats the client's statements and asks for clarification when he's confused. When the client speaks, Kevin doesn't try to figure out what he'll say next, he concentrates on the client's words. Kevin is practicing

active listening.

Which of the following choices best completes this sentence: An effective letter of application is

addressed to a specific person in the company.

Tony works for a large insurance company. His job is to support the company president, schedule his/ her appointments, and answer his/her phone calls. Tony works in

administrative services.

One way to effectively contribute to a group discussion when you don't know much about the topic being discussed is to

ask questions to clarify what someone else is saying.

Jerald works for a caner charity, and he's in cattle of writing a letter asking for donations. He's determined his objective (raising money), and he has a list of potential donors to whom to send letters. He wants to grab the reader's attention in the first line of his letter, so he should

ask the reader a provocative question.

At Joe's manufacturing plant, quality is build into their entire operating system, From the deign stage onward, they check their product constantly to make sure there aren't any costly reworks after its already made. Joe's company practices quality

assurance.

The first step towards becoming a leader is

believing you can do it.

Donald owns a small photography business. He wants to project a warm, friendly image to the public, so he makes sure his website, marketing efforts, and employees are all welcoming and approachable. Donald is concerned with:

branding.

At home, Bill used Firefox to view web pages. At work, he uses Google Chrome to look at the sam page, These software programs that "translate" HTML-encoded files into websites that bill can read are empales of

browsers.

dan buys a sofa from a local furniture store that advertises "90 days same as cash." She's able to have the sofa delivered to her house immediately without paying anything, However, if she doesn't play for the sofa within 90 day period, she'll be subject to finance charge, Jordan bought the sofa using a _________ credit account.

budget

Asking questions is important because it

can clear up misunderstandings.

Mel works in the quality department of a manufacturing plant. When there's a problem with the production line, she writes the problem down on a piece of paper. Then, she writes down all the factors that are involved. After that, she writes down all of the possible reasons for the factors that led to the problem. Mel is using a quality tool known as a

cause-and-effect diagram.

A publishing company is reading a 10th anniversary edition of a popular cookbook The new edition features an updated foreword and a dew new recipes, but otherwise it's the same as the col cookbook. This cookbook is a(n) ________ project.

derivative

Optimists are often more responsible that pessimists because optimists

don't blame others for their mistakes.

Lauren is looking for a new job, so she attends as many networking fairs as she can. Since she often meets new people, she has prepared a 30-second speech that describes her qualifications, her skills, and her background. This short personal description is Lauren's

elevator pitch.

When assessing your personal strengths and weaknesses, it's very important to

get input from other people.

When Casey looks at her small business's income statement, she's excited to see that her profit is much more that she expected. However, she soon realizes that she's looks at the total profit before all other expenses have been deducted. Casey is look at her

gross profit.

Identify the protocol component in the following URL (Uniform Recourse Locator): http://www.usatoday.com/money/media/2011-02-18apple18_st_N.htm

http

Maria, a human resources manager, wants to send a message to everyone in her office about an upcoming change in the company's insurance policy. She should deliver this message

in a memo.

If you "find your own way." work hard, and receive credit for your own accomplishments, you are illustrating

individualism.

Carol is a helpful, facilitative manager. She doesn't insist on rigid job descriptions for her employees, and she focuses more on outcomes that she does on traditional business functions. Carol is a/n __________

innovative

Jorage is considering whether to invest $100 at his bank, but first, he wants to know what his $100 will be worth in a year. To figure this out, Jorge needs to know the

interest rate.

To create a web site that people will want to visit, you should use

intuitive navigation so your viewers can browse easily.

In a consensus-building group, the facilitator is the person who

keeps the discussion on track.

Purchasing's ultimate goal and purpose is always to obtain the right goods and services from the right suppliers at the right price.To reach this goal, purchasing specialists must be sure to

locate back-up sources of goods and services.

Which of the following is the best example of the types of recourse it takes to complete a project successfully:

materials

When giving constructive criticism, it's important to do so in a _________ manner.

nonthreatening

Juan is a neurosurgeon at a hospital. When he tells people he's a doctor, he's referring to his

occupation.

A graphic design firm decides to rest a new office. The cost of renting this building is considered a/n

operating expense.

Alana works in human resources. She is responsible for maintaining information about each company employee's hiring, evaluations, promotions, and reprimands. Alana is responsible for maintaining the company's ______ records.

personnel

Alma is preparing a presentation about her department's budget to make to the company president. She wants to use a visual representation of the budget that shows part in relation to the whole. Alma should consider using a

pie chart.

To evaluate any idea objectively, it is important to consider.

potential problems.

Kristina recently started her own candle company. After figuring out what kind of candles she wants to make and what they will look like, she has shifted her attention to how the candles will be produced and in what amounts. Kristina is engaging in

production planning.

A manufacturer wants to ensure that each product it makes meets a certain standards so that customer complains and product returns will be kept at minimal levels. Meeting this goal depends on the part of operations known as

quality control.

To participate effectively in a staff meeting, you should

read important documents and do research ahead of time so you're prepared.

When dealing with equipment maintenance, it's important to always remember that

regular equipment checks can find problems while they're small.

Alison likes to shop at a certain grocery store. She could possibly find better prices at other stores, but she feels comfortable with this one. Rather than shopping around, Alison prefers

relationship buying.

When doing business with clients from another culture, you should always be sure to

research the culture and history of the people with whom you're doing business.

Sheila decides to invest some of her money. She doesn't like to take big risks, and she wants to be able to access all of her money at all times. She also does;t mind mot earning much interest, Sheila should invest her money in a

saving account,

An effective executive summary

something about not having to read the whole thing?

Although Jillian enjoys her job, she's having some trouble getting along with certain coworkers. She wants o e-mail her boss about the problem, but she's afraid her boss may misinterpret the e-mail or see her as a negative person. Jillian wants to use proper e-mail etiquette, so she should

talk to her boss in person instead of sending an e-mail.

Although there are many grocery stores near her, Sara always shops at a particular one. This is because the bagger at her preferred store help the customers carry groceries out to their car. By offering to help customers carry their groceries, the store is increasing _______ utility.

task

Elizabeth has many ways of interacting with her favorite store. She can visit it in person and speak to an employee, check out the store's website online, reticence one of its e-mail newsletters, or look at its Facebook page. The way Elizabeth interacts with the store are.

touch points.

Maurice, a coffee shop owner, is choosing a new vendor to supply his shop with napkins, cups, and other paper products. He has several vendors to choose from, and he's not sure which to pick. For the best results, Maurice should choose the supplier who

views relationships as partnerships.

When Matt developed the yearly budget for his department, his boss required him to demonstrate the need for every expense instead of relying on a last year's budget. Matt developed a _________ budget.

zero-based

Lin earns $35,000 of taxable income a year. Sh's unmarried, has no dependents,and doesn't earn any money from interest. Which tax form should she file?

1040EZ

Which of the following risks can be covered by insurance:

A car accident

Which of the following statements is true of spreadsheets:

A cell is where a column and row intersect.

Which of the following is a workplace hazard:

A restaurant kitchen has a slippery sport where someone spilled oil.

Maggie owns an auto repair business, She'd like to be the best auto repair shop in the city. Is this a goal or a vision?

A vision, It's long term, overarching, and inspirational.

Anna really wants o go shopping with her friend Bethany on Tuesday, but she's scheduled to work. Bethany tells her, "Just call in sick. No one will know!" Anna considers it, but she decided to go work and honor her commitment. Which element of responsibility does this maple illustrate?

Accountability

Tom, an employee at a manufacturing plant, injures himself when a scrap of metal files out of a machine and into his eye. Mindy, his manager, must handle the situation. What should she do first?

Address Tom's medical needs and get him to a doctor.

Heath is writing a report about a controversial issuer-the death penalty. Which of the following sources is a good choice for Heather's research:

An article from the current issue of Time magazine.

Which of the following is an example of intellectual property:

An inventor obtains a patent for a new product.

Sonya just started a new job at an office with a "corporate casual" dress code. However, her boss tells her that Fridays are "dress down" days. On Wednesday, Sonya starts to get nervous when she realizes she doesn't know what she should wear on Friday. What should Sonya do?

Ask her boss or coworkers what is appropriate to wear.

Lucian, a business owner, hired a new employee. What is one thing she should be sure to do on the employee's first day?ess owner, ju

Assign the new employee a mentor who can answer any questions s/he may have.

If you like rules, directions, and close supervision, you would probably would best with which of the following types of managers:

Authoritarian

Which of the following characteristics is true of a private enterprise system:

Businesses are free to choose what they wish to produce.

Michael is financial manger at his company. He needs to decide which project the company should invest in, so he estimates each potential project's value to the business. What process is Michael suing?

Capital budgeting

Elizabeth is giving a speech about Abraham Lincoln. She starts with his early political life, moves on to his time as president, and then ends with his death. What common organizational pattern is she using for her speech?

Chronological

Which of the following statements regarding company policies is true:

Company policies identify general company rules.

What should you do if a customer is being difficult or demanding?

Continue to treat him/her with courtesy and respect.

Irene has always kept and filed every piece pf paperwork she receives. When she needs to find a specific document for her boss, Irene wastes hours looking through her filing cabinets before she finally finds it. What should Irene do to make her filing move efficient?

Create a system and keep only what she needs.

Which of the following characteristics are necessary for entrepreneurs to be successful:

Creativity and innovation

Rosa is writing a business letter to Alex Smith, whom she has never met. Which of the following salutations should Rosa use:

Dear Alex Smith:

Which of the following is an example of a policy that's influenced by environmental law:

Drinking water must meet state, provincial, and federal quality standards.

Rob was planning to go on a cruise. However, when prices went up significantly, he decided to delay his trip. This is an example of what type of demand?

Elastic

A clothing company keeps track of fashion trends so that it knows which styles will sell next season. Which of the following is the company most likely to use to collect information about these trends:

Environmental scanning

Which of the following is a correct interpretation of a common nonverbal cue:

Fidgeting can signal nervousness or impatience.

Which of the following activities is part of the primary stage of production:

Fishing

What can you do to help your company control it's expenses?

Follow company policies and procedures

Which of the following is a measurable goal:

I want to save $3,000 for a new truck.

Tyrone is writing a reserach paper for his business class. What question should Tyrone ask as he looks for a valid source?

Is the information in this source up to date?

Which of the following should you ask yourself when defining a problem:

Is this situation worthy of my time and attention?

Which of the following is a typical result of price instability:

It becomes difficult for consumers to plan ahead.

Which of the following is true of emotional intelligence:

It helps you manage your emotions.

Which of the following is a true statement about bookkeeping:

It includes balancing the books and posting to ledgers.