Healthcare Management Midterm

True or false: Aging of the workforce, delayed retirements, and changing demographics have led to more workforce diversity based on age and generation.

True

True or false: Although departments in an HCO all work toward the same organizational mission, a leadership style that works well in one department might not work as well in another department.

True

True or false: Although five forms of organization structure exist, many organizations mix elements of these structural forms to create their own hybrid form.

True

True or false: An accurate job (or position) description is important for determining appropriate pay.

True

True or false: Compared to small groups, big groups provide more opportunity for diverse views, ideas, and expertise.

True

True or false: Department managers must plan for their own departments while also planning what their departments will do to help achieve the organization's higher-level goals.

True

True or false: Frequent conflict—which requires time, communication skills, and meetings to resolve—is a disadvantage of the matrix structure.

True

True or false: Groups are common in healthcare organizations because they help organize and coordinate work among professions, shifts, and parts of the organization.

True

True or false: Healthcare organizations are generally considered to be labor intensive.

True

True or false: Management should be thought of as a cycle rather than a straight-line process.

True

True or false: Organizing particular tasks into jobs creates both division of work and specialization.

True

True or false: Planning and organizing are closely related because implementing an organization's plans might require a change in organizational structure.

True

True or false: Planning is a management function that involves managers at all levels of healthcare organizations.

True

True or false: Responsiveness to customers, teamwork and coordination, and fewer layers of management are advantages of the horizontal structure.

True

True or false: To improve health in their community, managers of healthcare organizations often do more than just provide healthcare.

True

Which of the following types of organizing must be done by healthcare managers?

All of the above

True or false: Managers should use the same leadership style with physicians that they use with other people.

False

True or false: Quick access to expertise and facilities with minimal investment, plus the flexibility to grow or shrink rapidly, are advantages of the matrix structure.

False

True or false: Specialized positions grouped in departments, along with development of in-depth knowledge and abilities, are advantages of the horizontal structure.

False

True or false: Staff positions are created within the vertical chain of command to directly help achieve a department's goals.

False

True or false: Staff training and continuing education are nice ideas but usually not required for HCOs.

False

True or false: The staff planning process has one main activity, which is to forecast the organization's future required staff (workforce).

False

True or false: To learn strengths and weaknesses of job applicants, interviewers should ask applicants about their professional lives and their personal lives.

False

True or false: Top-down planning is used to build commitment of lower-level managers and to help lower-level managers gain acceptance of the plan.

False

Which organizational structure organizes departments and positions according to the tasks workers perform and the abilities workers use?

Functional

True or false: A healthcare organization (HCO) must be concerned about stakeholders because stakeholders have an interest in what the HCO does.

True

True or false: Ability to adapt to a changing environment with decentralized, faster decisions is an advantage of the divisional structure.

True

Which of the following is not one of the five fundamental management functions identified by Gulick and Urwick?

communicate

Which of these would not be part of a hospital's SWOT analysis?

A proposed new outpatient goal of the hospital

True or false: Managers know the importance of staff orientation, training, and development, so scheduling employees for it rarely conflicts with other organizational priorities.

False

According to situational theory, effective leadership depends on which of the following?

All of the above

In healthcare organizations (HCO), the staffing work can be ____________________.

All of the above

An HCO's managers set base pay, wages, and salaries for each job based on all of these factors except what?

An employee's years of experience in a job

The open systems approach supports which of these statements?

An organization is affected by and must interact with its external environment

Which of the following statements does not identify barriers to effective performance appraisals?

Appraisals might identify employees' future developmental goals to support their career plans.

There is no one best way to organize the structure of an organization, as discovered by management pioneer Joan Woodward and others. Which theory makes this point?

Contingency theory

The external environment that affects healthcare organizations can be divided into sectors. The market sector is important for which of these reasons?

Customers and clients

An organic organization has which of the following characteristics?

Decentralized decisions

Which organizational structure organizes departments and positions to focus on particular groups of customers and services?

Divisional

True or false: Lower-level plans are concerned with "what to do," whereas higher-level plans are concerned with "how to do it."

False

When designing a job, managers must do all of the following except what?

Establish external opportunities for the job

Appraising performance of staff involves two main activities. What are these?

Evaluating job performance of workers and discussing those evaluations with them

True or false: A trend in hiring is to use just one person rather than a slower team approach.

False

True or false: All healthcare organizations provide healthcare services to people.

False

True or false: Although managers continually gather information for planning purposes, actual planning generally occurs just once a year.

False

True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.

False

True or false: Departmentalization is the process of assigning job tasks to specific jobs.

False

True or false: Departments should be organized with similar degrees of centralization, specialization, and division of work.

False

True or false: For a group to be effective, communication is needed among people in a group but not with others outside the group.

False

True or false: Healthcare is a relatively stable field that changes little from year to year.

False

True or false: Historically, the use of bureaucratic principles has not been useful for work and organizations.

False

True or false: Leadership is a process by which a person tries to influence someone else to voluntarily or involuntarily accomplish a task or goal.

False

The management staffing function can be broken into seven processes. One of these staffing processes is ______________.

Hiring staff

With which organizational structure do managers organize work into core processes that are performed by self-managed, multidisciplinary teams of workers?

Horizontal

Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following approaches in management?

Human relations approach

Which of these is not a skill that Robert Katz said managers use?

Informational skill

Which of these statements about job analysis is not correct?

It now assumes that jobs are stable and constant.

Which of the following is not an advantage of internal recruitment compared to external recruitment?

It provides a bigger pool of potential applicants.

The group structural characteristic that strongly influences who is in the group, how often it meets, which resources it needs, and whether it is temporary or ongoing is the group ________.

Purpose

Organizations can be described as all of the following except what?

Scientific

As studied in chapter 9 of the text, which of the following statements is most accurate?

Leadership is a part of managemnt

____________ is the process of getting things done through and with people.

Management

Which organizational structure strives for both efficiency and customer satisfaction?

Matrix

Which type of organization fits best with a stable, predictable environment?

Mechanistic organization

According to Tuckman's team development model, which of the following is likely to happen first with a new group?

Members try to learn the group purpose and figure out what is ok and not ok

Employee job performance appraisals, employee career development plans, on-the-job safety reports, customer satisfaction data, and strategic plans would be useful for which step in training and developing workers?

Needs assessment

With which organizational structure do managers outsource functions and departments using contracts and electronic information systems?

Network

Hiring someone to fill a job vacancy is likely to involve all of the following except what?

New employee orientation

Which of the following statements about orientation of new staff is not correct?

Orientation should be completed during a new employee's first week of work.

According to institutional theory, an organization may comply with obligations of the external environment even though compliance would make the organization less efficient.

True

Which of the following statements is not an assumption of Theory X for leadership?

People are motivated intrinsically

Which of the following management functions should take place before all of the others?

Planning

Which of the following statements about performance appraisals is most correct?

Some HCOs do them once a year, whereas other HCOs do them throughout the year.

As part of an HCO's strategic planning, managers added more detail to their plans. They specified actions, steps, tasks, and schedules to achieve objectives and goals. Managers did this work during which stage of the strategic planning process?

Stage 4: Transition to Implementation

The type of planning that enables an organization to examine where it is now, decide where it wants to be in the future, and figure out how to get there is known as _________________.

Strategic planning

The idea that guides an HCO's decisions, actions, and behaviors in a consistent way to gain competitive advantage is the HCO's __________.

Strategy

The Institute for Healthcare Improvement advocates improving the patient's experience of care, improving the health of populations, and reducing the per capita cost of healthcare. What does all this refer to?

The Triple Aim

Which of the following statements about group leaders is not correct?

The group leader must be appointed by a manager rather than elected by group members.

When a manager properly delegates authority to an employee to do work, which of the following does nothappen?

The manager loses some of her own authority.

An HCO manager emphasizes concern for employees and strives to develop long-term cooperative relationships with collective responsibility. This manager is leading with which of the following styles?

Theory Z

Which of the following statements correctly describes groups in organizations?

They may be permanent or temporary.

Hospitals are developing continuums of care for which of the following reasons?

To adapt to new payment methods for care

Which of the following is not a reason why a healthcare organization would utilize groups?

To enable decisions to be made more quickly

Which theory examines characteristics of leaders and the influence these characteristics have on leadership effectiveness?

Trait theory

A Gantt chart helps a manager answer which of the following questions?

Which task will be done when?

A set of interrelated parts that function as a whole to achieve a common purpose is known as _______________.

a system

A project manager must plan and manage which of the following for a project?

all of the above

The Hersey and Blanchard situational model of leadership calls for leaders to __________________________________.

change approaches to leadership based on an employee's readiness to work

The American College of Healthcare Executives and several other healthcare professional associations developed a model of leadership early in the twenty-first century that has gained support. This model is based on ___________.

competencies

Which of the following is not a group structural characteristic that ultimately affects group performance?

credibility

Some HCOs use a nonpunitive approach for employee performance problems that forces the employee to take responsibility for the problem and solution. This approach is called _________________.

decision-making paid leave

Employee benefits, as part of total compensation, _________________________.

do not have to be the same for all employees

The development of administrative theory by Fayol was important for improving _______________.

entire organizations

Fairness in an HCO's compensation for a job compared to compensation for other similar jobs outside the HCO is known as _______________.

external equity

True or false: Group members usually decide for themselves what authority their group will have.

false

A health difference that is closely linked with social, economic, or environmental disadvantage is a ____________.

health disparity

Managers should consider organization size, organization goals, and worker motivation especially when they decide ________________________.

how to group tasks into jobs

In a healthcare organization (HCO) where all employees are valued, respected, and supported for their distinctive skills, experiences, and perspectives, and they all have opportunities to participate fully and experience personal fulfillment, the HCO practices ___________.

inclusion

A job description often states __________________.

job qualifications and job duties

Behavior theory examines how ______________ affect(s) leadership effectiveness.

leadership behavior

Which types of roles are helpful to groups?

maintenance roles

Compared to the average of all jobs, the number of jobs in health services management is expected to grow _________ between 2016 and 2026.

more than average

Reporting relationships, vertical hierarchy, spans of control, grouping of jobs into departments, and systems for coordination are elements of _________________.

organization structure

The health outcomes of a group of individuals, including the distribution of outcomes within the group, is known as ____________.

population health

In order to have the range of services needed to fully care for a person or population, a healthcare organization may __________________.

provide continuum of care

A leader who uses a compelling vision, inspiration, charisma, and attention to individual employees to revitalize an organization with change for the greater good of all is using which kind of leadership?

transformational leadership

True or false: Compared to big groups, small groups are less formal and easier to manage.

true

Frederick Taylor was a pioneer in scientific management who helped improve how ____________________.

workers performed jobs