Heb interview
Do you WORK WELLwith other people?
I believe I work well with others. It's an ability that's really important in retail, where it's essential for every person on the floor to seem like they're part of the same team. I am always thinking of others and putting myself in their shoes, which helps me see things from the perspective of others.
How do you feel about working in below normal temperatures
I understand it's important for the role and won't be an issue.
Why do you want to be a customer service specialist
I want a job that keeps me active. I believe I will have good communication skills which will allow me to work well with customers. I will pay strong attention to detail which will allow me to be successful when processing customer's orders.
How do you work in a team?
I'm more of a follower than a leader. I'm a good listener, I follow orders well and keep an eye on my surroundings. If I see that one of our teammates has been acting differently I will address it with a manager
Tell us about a time you went above and beyond for a customer
So I'm the type of person that greets customers and asks if they need help. I always let them know about our fitting rooms and our coupon to save them more money.
Do you have any questions
What do the day to day responsibilities of the role look like? What is your favorite part about working at the company?
What interested you in our company?
What interested me about the company is that we hold the same values. Ever since my high school days, I was chosen to be a translator and teacher to none speaking English students. And also working at Wendy's and jcpenny managers will ask me to train the newcomers. I never saw it as a task I saw it more of an honor to be the 1st person to build a relationship with them.
What steps would you take whilst dealing with a customer complaint
When dealing with an upset customer, the best thing to do is to stay calm, listen and understand. If there's anything I can do, I will try to mend the problem a dissatisfied customer might have but if it's out of my hands I will address a manager if things become violent.
Why do u want to work at heb
The company has a huge involvement in community efforts such as hunger and disaster relief. The reflection of the company during hard times such as Harvey and the hit of covid, it has always been about serving the community and acceptance of diversity in their stores
How would your colleagues describe you?
They would describe me as welcoming. I believe in the law of attraction. I think the more positive energy and vibes you give out to the world the more you get back
What would you do if you didn't get on with and Heb co-worker
As a team, we'd weigh out the possible outcomes for each decision and then decide what will be the better option as a group
What do you think your role would be as a curbside shopper
Bagging groceries carefully to keep products in perfect condition, separate fragile products, and keep frozen and perishable foods cold and fresh. Follow instructions closely and review deliveries to minimize errors and staying organized throught my shift.
If you noticed a Heb coworker not doing their job properly what would you do
From my personal experience, it's better to let a manager know instead of trying to help or give advice because it can cause a misunderstanding
Give me a few examples of outstanding customer service
I always keep in mind I am the face of the company so Attitude is everything or almost everything. Greeting people with a smile or friendly hello can make a big difference in a retail store. For any customer service position, in-person or by phone, a friendly and patient attitude is important.
Where do you see yourself in 5 years
I am driven to be the best at what I do and I want to work somewhere where I'll have opportunities to develop my skills, take on interesting projects, and work with people I can really learn from. Some of the most innovative thinkers in the industry work here and that's a big reason why I would love to build a career here."
What makes you stand out compared to other candidates
I certainly believe I have what it takes to be a great associate, but I am sure most other candidates also have their qualities. Perhaps each of us has a different personality. And it is up to you to decide who has the most fitting personality for the existing team you have in place. I sincerely hope you will choose me. But even if you don't, I am still glad to have the chance to sit here with you and learn more about this amazing company, and explore the opportunities to work here.
What do you like most about your current or last job
I enjoyed everything about my last job, however, I feel that i have learned all i can and now I'm looking for new challenges.
Tell about a time when you worked as a part of a team
I was assigned to a new merchandise team. From my previous observations when I worked with my old team, I notice we were very unorganized. A simple rack will take us more than 1 hr. I told my team we were going to do things differently. 2 ppl will be working in the kid's department and the other 2 will do the women's department. I would also encourage my teammates by giving them compliments and little bags of candy for their hard work.
What can you bring to this job
I will follow procedures for preparation, assembly, and presentation. Build relationships with regulars through friendly interactions and consistent appreciation Take initiative to find extra tasks when scheduled duties are completed
If you could be any animal, what would you be?
I would love to be a Buffalo. They are seen as symbols of strength and unity in some native cultures. Which is what I believe every partner possesses. I think it reflects well what the company also believes in. Unity as a team, which therefore leads to the strength of our community altogether.
What are your strengths and weaknesses?
I would say learning is one of my proficient attributes. My love for learning new things has always been a great motivator and strength for me in every ocasión or job I had, I believe I've always been able to learn something new, or discover a new way to look at a problem. For weaknesses, Some ppl will consider the fact I have never worked in this field before as a weakness. However, being a fast learner and open minded, I have no preconceived notions on how to perform my job. With this new work, I will have the opportunity to learn the job the way u want it done. In addition, although I have no former experience with this work, I do bring my love for learning new things, which can only enhance my ability to learn this process quickly.
How would you describe yourself?
I'm a very bubbly person. I'm always there to offer advice or to give help to people if they need it. I think sometimes it's good to talk about your best traits. I think one of my best traits is that I find myself very friendly and open with everyone. I'm probably too trusting of people. I'm not the kind of person who can walk into a room and be super cold. I know a lot of people can be a lot more guarded like that. I am an open book as soon as I meet people. I probably give too much information and too much away of myself and maybe I need to work on that but that is just the way I am
Why did you leave your last job?
I'm looking for a job where I can grow my skill and have a better opportunities
Why do you want this job?
I've seen your company consistently listed as one of the top places to work. I've read employee testimonials and heard of your enthusiasm for encouraging employee growth through education, training, and vast resources. I already know that engaged employees produce better work, and that's evident. I would love to join your innovative team, continue to create great work, and grow within the company by learning new skills.
What are some challenges a grocery store faces
Keeping items in stock for customers and also making sure every partner is creating a great shopping experience for customers.
What are your salary expectations for this job
My salary range is flexible but of course, I'd like to be fairly compensated. I'm open to discussing specific numbers after learning more about the job.
What can you tell us about heb
On their website, H-E-B has a 'Shop the weekly ad' section where customers can take advantage of great discounted offers for a 7-day period. This demonstrates their commitment to outstanding customer service.
Tell me about a time you dealt with a difficult customer
Once, a customer was deeply displeased with his meal. When I looked at the plate, I didn't spot a problem. First, I asked him why he was unhappy. It turned out that he was allergic to dairy, and the plate had a sprinkling of cheese on it. I acknowledged the situation and apologized. Then, I offered to have the kitchen lady re-make his salad.I also mentioned it to my manager, who was able to offer him a complimentary beverage. In the end, he gave me a tip and apologized for not having mentioned his allergy from the start.
Tell me a time you worked under pressure or stressful situation?
Working the morning shift at a fast-food restaurant is stressful enough. You have to get everything prepare. Clean restrooms, lobby, kitchen prepare the food, bagging, taking change, making drinks, answering customers questions while taking orders in 30 seconds. Because it was getting too difficult for me to handle I began to pay attention to traffic I would write down the peek hours and organize priority tasks first.
Do you prefer to work with others or independently
whether I am doing an independent project or working in a team milieu, I always give my best. I enjoy the camaraderie of working in a team but I can be successful working independently as well.
How do you DEFINE CUsTOMER SERVICE
To me, the heart of good customer service is accommodating customers. That means greeting them cheerfully and having the knowledge to answer their questions. I always give customers a smile and greeting and try to get to know store inventory as well. This ensures that if a customer has a question about the product, I'm ready with an answer.
