Managerial Roles and Skills

Decisional Role

- entrepreneur - disturbance handler - resource allocator - negotiator

Interpersonal Roles

- figurehead - leader - liaison

Informational Roles

- monitor - disseminator - spokesperson

Time-Management Skills

- prioritize work - work efficiently - delegate appropriately

Disturbance Handler - Decisional Role

- strikes - copyright infringement - public relations or corporate image problems ex: resolving conflict between two subordinates

Decision-Making Skills

- the manager's ability to correctly recognize and define problems and opportunities - select an appropriate course of action to solve problems and capitalize on opportunities

Leader - Interpersonal Role

a manager who shows subordinates how to do things and how to perform under pressure - hiring - training - motivating ex: encouraging employees to improve productivity

Spokesperson - Informational Roles

formally relays information to people outside the unit or outside the organization ex: making a speech to discuss growth plans

Resource Allocator - Decisional Role

manager decides how resources are distributed and with whom they will work most closely ex: reviewing and revising budget requests

Monitor - Informational Roles

one who actively seeks information that may be of value - questions subordinates - receptive to unsolicited information - attempts to be as well informed as possible ex: scanning industry rest to stay abreast of developers

Liaison - Interpersonal Role

serving as a coordinator or link among people, groups, or organizations ex: coordinating activities of two project groups

Figurehead - Interpersonal Role

symbolic and ceremonial role - taking visitors to dinner - attending ribbon cutting ceremonies ex: attending ribbon-cutting ceremony for new plant

Interpersonal Skills

the ability to communicate with, understand, and motivate both individuals and groups ex: Mark Zuckerberg cultivated strong relationships with key advertisers and brought confuted growth and stability to Facebook

Negotiator - Decisional Role

the manager enters into negotiations with other groups or organizations as a representative of the company ex: reaching agreement with a key supplier or labor union

Communication Skills

the manager's ability to convey/receive ideas and information to others; help manager listen to what others say and understand real meaning behind e-meails, letters, reports, or other written things - transmitting ideas to subordinates so they know what is expected - coordinating work with peers and colleagues so that they work well together - keep higher level managers informed about what is going on

Conceptual Skills

the manager's ability to think in the abstract; understanding the overall workings of the organization and its environment allows to see the "big picture"

Diagnostic Skills

the manager's ability to visualize the most appropriate response to a situation ex: a physician analyzing symptoms and determining their probably cause

Technical Skills

the skills necessary to accomplish or understand the specific kind of work being done; important for first-line managers ex: making your way into various positions including store manager, district manager, regional mangers, regional VP, senior VP, executive VP, and president of Retail

Entrepreneur - Decisional Role

the voluntary initiator of change ex: developing new ideas for innovation

Disseminator - Informational Roles

transmitting relevant information back to others in the workplace ex: sending memos outlining new organizational initiatives