Managerial Roles and Skills
Decisional Role
- entrepreneur - disturbance handler - resource allocator - negotiator
Interpersonal Roles
- figurehead - leader - liaison
Informational Roles
- monitor - disseminator - spokesperson
Time-Management Skills
- prioritize work - work efficiently - delegate appropriately
Disturbance Handler - Decisional Role
- strikes - copyright infringement - public relations or corporate image problems ex: resolving conflict between two subordinates
Decision-Making Skills
- the manager's ability to correctly recognize and define problems and opportunities - select an appropriate course of action to solve problems and capitalize on opportunities
Leader - Interpersonal Role
a manager who shows subordinates how to do things and how to perform under pressure - hiring - training - motivating ex: encouraging employees to improve productivity
Spokesperson - Informational Roles
formally relays information to people outside the unit or outside the organization ex: making a speech to discuss growth plans
Resource Allocator - Decisional Role
manager decides how resources are distributed and with whom they will work most closely ex: reviewing and revising budget requests
Monitor - Informational Roles
one who actively seeks information that may be of value - questions subordinates - receptive to unsolicited information - attempts to be as well informed as possible ex: scanning industry rest to stay abreast of developers
Liaison - Interpersonal Role
serving as a coordinator or link among people, groups, or organizations ex: coordinating activities of two project groups
Figurehead - Interpersonal Role
symbolic and ceremonial role - taking visitors to dinner - attending ribbon cutting ceremonies ex: attending ribbon-cutting ceremony for new plant
Interpersonal Skills
the ability to communicate with, understand, and motivate both individuals and groups ex: Mark Zuckerberg cultivated strong relationships with key advertisers and brought confuted growth and stability to Facebook
Negotiator - Decisional Role
the manager enters into negotiations with other groups or organizations as a representative of the company ex: reaching agreement with a key supplier or labor union
Communication Skills
the manager's ability to convey/receive ideas and information to others; help manager listen to what others say and understand real meaning behind e-meails, letters, reports, or other written things - transmitting ideas to subordinates so they know what is expected - coordinating work with peers and colleagues so that they work well together - keep higher level managers informed about what is going on
Conceptual Skills
the manager's ability to think in the abstract; understanding the overall workings of the organization and its environment allows to see the "big picture"
Diagnostic Skills
the manager's ability to visualize the most appropriate response to a situation ex: a physician analyzing symptoms and determining their probably cause
Technical Skills
the skills necessary to accomplish or understand the specific kind of work being done; important for first-line managers ex: making your way into various positions including store manager, district manager, regional mangers, regional VP, senior VP, executive VP, and president of Retail
Entrepreneur - Decisional Role
the voluntary initiator of change ex: developing new ideas for innovation
Disseminator - Informational Roles
transmitting relevant information back to others in the workplace ex: sending memos outlining new organizational initiatives
