HFT: 2220 Quizzes
What is the difference between performance standards and productivity standards?
One measures the quantity of work output while the other measures the quality of work output.
Specific work-group and job orientation help the employee understand all of the following except:
Pay rate and how to earn raises
Companies should develop which of the following to improve recruitment efforts and increase retention?
People plan
To determine staffing patterns, which of the following must a manager be aware of:
Productivity and performance standards
Which of the following is not a disadvantage of internal recruiting?
Provides managers with an assessment of potential promotions
Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company's most important clients. Although John's job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John's performance?
Recency error
Which of the following does not illustrate a quality criterion for a task of a Hotel Front Desk Representative?
Requests catering for all programs as requested
The basic rights of employees include all of the following except:
Right to privacy, Freedom from discrimination, Fair compensation
Which of the following training methods examines current behaviors or tries to build new skills in employees through simulation of real or hypothetical situations involving two or more people?
Role playing
Which of the following would not be considered a form of perquisite compensation?
Sales commission
Which of the following will NOT lead to effective diversity training?
Structure tasks from complex to simple
Which is the act that made unfair labor practices by unions illegal?
Taft-Hartley Act
All of the following are ways to prevent and correct unlawful harassment EXCEPT
Taking action only if it is serious
Performance appraisals are an effective way to link rewards and punishment to performance when they are used as which of the following?
The basis for compensation (e.g., merit pay) and promotion/demotion
Harassment becomes unlawful when:
The conduct creates a work environment that is intimidating, hostile, or offensive to a reasonable person, Enduring the offensive conduct becomes a condition of continued employment, The conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive
What is the primary difference between career ladders and career lattices?
The direction of movement between jobs
Which of the following is not true about computer-based training?
The emphasis is on developing soft skills
Which of the following is not a reason that an employee would not qualify for exempt administrative status
The employee must have the authority to hire/terminate other employees, or the employees' suggestion/recommendation for hire/promote/terminate must have significant weigh
Which of the following statements is NOT true in regards to sexual harassment?
The victim has to be of the opposite sex
Some of the FLSA areas of concern include all of the following EXCEPT
Time period
What is the overall goal of the training?
To bring about a desired level of knowledge, skills, and abilities with all employees of the company
Which is NOT one of the purposes of a discharge interview?
To talk about the option of rehiring and severance pay
An effective orientation program will help new employees experience less stress and feel more comfortable in a new environment
True
As required by law, job positions, dates of employment, and salary are the only questions that previous employers can disclose about past employees.
True
Disadvantages of graphic rating scales are that they often have problems with halo effect, central tendency, leniency, and bias
True
Discrimination that follows the guidelines, laws, and regulations of the Equal Employment Opportunity Commission (EEOC) is legal.
True
HazComm is the employee's rights to know about all hazardous materials in the workplace.
True
Human resource managers draft job descriptions for review whereas line managers conduct the review and maintain accuracy of those job descriptions.
True
Human resource professionals determine required qualifications and desirable qualifications after ensuring reliability and validity of the selection process.
True
Job enlargement and job enrichment are similar in that they involve the addition of responsibilities to an employee's current workload.
True
One benefit of external recruiting is it serves as a means for advertising the benefits of the company.
True
Preventative discipline is proactive in its approach, whereas the hot stove approach is reactive.
True
Recruiting is generating a pool of applicants and selection is choosing the most qualified applicant. False
True
Sexual harassment is unwelcomed sexual advances or requests for sexual favors and other verbal or physical conduct of a sexual nature.
True
Some states and local governments have a higher minimum wage than the federal rate.
True
The employee assistance program is a work-based intervention program designed to identify and assist employees in resolving personal problems.
True
The importance of a training evaluation is to determine its success and make changes, if needed.
True
The right to work laws is a law preventing labor-management agreements requiring an individual to join a union as a condition of employment.
True
The tendency of employees to work harder when they have knowledge of being observed is known as the Hawthorne Effect.
True
Turnover refers to a replacement cycle that occurs each time when a position is vacated and replaced with a new employee that must be hired and trained.
True
Companies that do little to ensure their methods of selecting employees are reliable and valid risk a high rate of:
Turnover
Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?
management-by-objectives method
Kerri hands a guest a room key, smiles, and says, "If we can do anything to help make your stay more pleasant, don't hesitate to call us." A trainer in the background makes some marks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives?
on-the-job behavior
Long-term remedies for turnover differ from short-term prescriptions in that long-term remedies focus on:
organizational change
The advantage of this form of compensation is that it is based on productivity, so your employees will be motivated to produce more. However, lack of quality work may be a result of this compensation method.
piecework wage system
"Waitresses wanted. Seeking servers (under 50 years old) to work full time. Must work all holidays and weekends. Pay depends on experience." A company posting this advertisement could be rightfully accused of any of the following types of illegal discrimination in advertising except:
racial discrimination
The federal government has an important function related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company's compliance with Fair Labor Standards Act?
the Department of Labor
The Age Discrimination in Employment Act prohibits the discrimination of people in which of the following age groups:
40 years of age and older
Why must human resource professionals ensure that the employee selection process is reliable and valid?
A better selection process can help companies hire employees who will be more productive, A better selection process can help companies determine if applicants have fabricated their abilities, A better selection process will help companies save money.
An employer can avoid liability only if they can prove that:
A reasonable effort was made to prevent and promptly correct the harassing behavior, The employee unreasonably failed to take advantage of any preventive or corrective opportunities provided by the employer
Human Resources Managers are responsible for:
Acquiring a thorough knowledge of employment laws and statutes, Providing employees with a professional managed workplace, Participating in continuing education regarding pertinent laws, Retaining legal counsel with employment law expertise
Many employers misunderstand the nature of affirmative action and confuse it with EEO legislation. Which of the following statements about affirmative action is true?
Affirmative action programs require that employers consider applicants in group
A structured discussion can do all of the following except:
Allow employees to be sensitive to their coworkers' and guests' needs.
The Four-Fifths Rule or 80 Percent Rule was established:
As an affirmative action program to avoid adverse impact on any racial, ethnic, or gender group during employee selection procedures.
What method of training involves the following steps: 1) trainer explains a desired behavior, 2) trainer demonstrates the behavior, 3) employee illustrates the behavior, and 4) trainer provides feedback?
Behavior Modeling
One type of compensation is called "indirect compensation." Indirect compensation generally includes:
Benefits
Which of the following employer defenses describes an instance in which an employer must discriminate based on a characteristic associated with the nature of the job?
Bona fide occupational qualification
is a job-related reason to discriminate for a safe and efficient operation of an organization.
Business necessity
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to determine how many guests are expected to visit the restaurant this upcoming weekend during the ECU vs. State home game. Which of the following should she consider before beginning her calculations?
Business volume/seasonality
Which of the following descriptions illustrates a temporary employee?
Carlton works on long-term assignments and receives his pay from an employment agency. He does not receive a benefits package from his employer
Which of the following federal labor laws was credited with initiating the Equal Employment Opportunity Commission?
Civil Rights Act of 1964
The termination of an employee due to inconsistent attendance on Sundays due to religious beliefs is an example of:
Discrimination
During the investigation of allegations of sexual harassment, who looks into the records, the circumstances, and the context in which the alleged incidents occurred?
EEOC
Which of the following is NOT a federal law enforced by the Department of Labor?
Employee Assistance Programs (EPA)
To qualify for administrative status an employee must meet which of the following?
Employee's primary duty includes the exercise of discretion and independent judgment with significant matters of the operation, Employees duties must be the performance of office or non-manual work, Employee must be compensated with a minimum salary of 455 dollars a week
Which of the following is NOT a method of data collection used during job analysis:
Experiment
The most important consideration when using a job posting system for internal recruitment is to be
Fair and consistent
A company is identified as a pay follower if it pays more than the market average so that they will attract the better employee.
False
A secondary boycott is a boycott against an unorganized company doing business with an already organized company.
False
Alternative ranking method involves the direct comparison of employees to each other on each job criterion.
False
An Executive Order is issued by the President of the United States, the company, and the Human Resource Managers.
False
Concurrent validity refers to the comparison of an applicant's score on a selection test to a current employee's score on the same test.
False
Emergency standard is issued by Congress when immediate action is needed to correct workplace safety.
False
Entry-level employees would benefit from the "in-basket" training method.
False
Extra-rater validity is when two or more raters are rating the performance of an employee and they agree on the same rating.
False
Good training can lead to decreases in quality of products, safety, and sanitation.
False
It is preferable to collect data for job analysis using only one method.
False
Motivational work characteristics include autonomy, skill variety, feedback, task significance, and team building.
False
Once a manager has forecasted sales, he or she can then use the performance standard to determine the number of employees needed for a particular shift.
False
One disadvantage of external recruiting is that it brings "new blood" and ideas into the company.
False
Permanent standards are guidelines established by FLSA and based on NIOSH research, or research by employees, unions and industries.
False
Protected class refers to the lower class workforce.
False
Reaction, knowledge, behavior, attitudes, and productivity are all methods of formative evaluation.
False
Recruiting companies can conduct a credit reference check without obtaining permission from the applicant.
False
Simulations use a series of written events, real or hypothetical, for trainees to decipher a problem.
False
The Fair Labor Standards Act (FLSA) sets guidelines for employers. It states that employee wages are determined by the employer and are not subject to federal regulations.
False
The Uniform Guidelines offers guidelines for the demonstration of criterion-related validity.
False
The positional analysis questionnaire (PAQ) provides a method for comparing jobs based on their component skills.
False
Jane recently was diagnosed with stage II skin cancer. The treatment for her particular diagnosis should last no longer than a month, and she had a promising prognosis. Which federal law might benefit Jane if she is interested in returning to work in the position in which she left at the onset of her treatment? This act will allow her not only to keep the position that she was in, but will ensure that she will be paid the same wage upon returning to work.
Family Medical Leave Act
What are some disadvantages of discharging an employee(s)?
Fear of wrongful dismissal lawsuit, The manager not only loses a worker but has to spend time and money to replace and train a new employee
The disadvantages of external recruiting include all of the following except:
Forces recruiters to take a fresh look at their company
Permanent employees are also known as what type of employees?
Full-time employees
Which of the following statements is NOT an essential task a manager should express when communicating his/her disciplinary process to his/her employees?
Give examples of past employees that failed to abide by organizational policies
Joshua feels he needs no assistance with major life activities such as caring for himself and working. He does not regard himself as having a disability, but his supervisors regard him as though he did. They often offer him help that he doesn't need. According to the Americans with Disabilities Act:
He is protected under the ADA because he is regarded as having a disability
Joe is conducting a training regarding prioritization of tasks and situations for general managers from local hotels. Which method of training should he use?
In-basket training
The key difference between the disparate treatment and disparate impact theories is:
Intent
Which of the following practices cannot reduce turnover?
Low levels of communication
Which of the following best illustrates an example of halo effect?
Mary's interviewer believes she is the right person for the job because she is attractive.
Which of the following methods gives a clear picture to all involved on the basis of potential employees being evaluated?
Multi-attribute utility (MAU) model