HM192

What is a FAM trip? (1pts) A trip an event planner takes after a trade show A familiarization trip to do a site inspection for an event A trip to relax prior to a big convention in a large city The trip visitors take when they attend a convention or an event in a city

A familiarization trip to do a site inspection for an event

Which type of meeting room setup is for small numbers of people with the meeting taking place around on block rectangular table? (1pts) Tea room Ball room style Theater style Boardroom

Boardroom

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure. (1pts) Independent business units Informal structures Work team structures Boundaryless organizations

Boundaryless organizations

Which of the following is the primary difference between club management and hotel management? (1pts) Hotels are used more frequently than clubs. Hotels offer more services than hotels. Club members feel more ownership of the property than hotel guests. Hotels cost more to operate.

Club members feel more ownership of the property than hotel guests.

0/1 Which of the following is NOT a distinction of management? (1pts) Work in the system Control risks Enforce organizational rules Coordinate effort Create opportunities

Create opportunities

A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a Destination Management Company Convention and Visitors Bureau convention and exposition familiarization trip

Destination Management Company

____________ is the set of moral principles and values that people use to answer questions about right and wrong. (1pts) Codes Beliefs Values Ethics

Ethics

1/1 What is the primary outcome of the responsibilities of a convention and visitors bureau? (1pts) Develop infrastructure Increase government involvement in hospitality Generate and increase revenues of a city Increase city population

Generate and increase revenues of a city

Which of the following are benefits of being part of an association? (1pts) Banking Government/Political voice Maintenance Education/Professional development Government/Political voice and Education/Professional development

Government/Political voice and Education/Professional development

_____________ planning is often done at the last minute with little or no sharing of goals and strategies. (1pts) Formal Recognized Strategic Informal

Informal

In 1916, which one of the following organizations was founded to conserve park resources and to provide for their use by the public? (1pts) Canadian National Park Service New England Association of Park Superintendents National Park Service Recreation Management

National Park Service

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship? (1pts) Project management sills Delegating skills Budgeting skills Negotiating skills

Negotiating skills

What is the operational statement of activities that should be quantifiable and attainable within a stated time? (1pts) Strategy Tactic Plan Objective

Objective

Which of the following is NOT true of a special event? (1pts) Occur spontaneously Always arouse expectations Are always planned Are usually motivated by a reason for celebration

Occur spontaneously

What provides the total framework by which job tasks are divided, grouped, and coordinated? (1pts) Span of control Job rotation Project structure Organizational structure

Organizational structure

What group or market sector is the greatest percentage of convention center utilization? (1pts) Professional and trade shows Government and social services Religious Exposition trade shows Educational

Professional and trade show

Which of the following is NOT a key operating area? (1pts) Guest satisfaction Employee satisfaction Productivity Scheduling

Scheduling

Which type of event would include SMERFs as well as wedding and party planners? (1pts) Corporate event Association event Charity or fundraising event Social event

Social event

The first question that leaders ask themselves is usually (1pts) "What needs to be done?" "What can and should I do to make a difference?" "What are the organization's missions and goals?" "Do I pass the mirror test?

What needs to be done

Which type of event would be planned two to five years in advance and the destination is a determining factor in the planning process? (1pts) Corporate event Association event Charity or fundraising event Social event

association event

A person that contracts out their services to (or work for) associations and corporations and plan meetings down to the last detail is a(n) a.) FAM trip b.)meeting planner c.) conventioneer d.) event attendee

b.) meeting planner

This concept identifies the best way of doing something, which companies excel in that area, and how a company can improve upon it. (1pts) Targeting Benchmarking Leveling Scaling

benchmarking

A plan allocating money to a specific activity is a(n) (1pts) forecast schedule arrangement budget

budget

A lecture and a dialogue that allow participants to share experiences in a particular field is known as a a.) clinic b.) forum c.) seminar d.) symposium e.) workshop

c.) seminar

Some organizations make most of the decisions at the corporate level and inform the unit manager. This is (1pts) chain of command responsibility centralization empowerment decentralization

centralization

Which type of event would usually be based on a theme, have a very limited budget and provide a great return for the group having the event? (1pts) Corporate event Association event Charity or fundraising event Social event

charity or fundraiser event

0/1 The type of club that is predominantly business oriented is a (1pts) professional club social club city club military club dining club

city club

Which type of meeting room set up is used when the meeting format is more instructional and participants take detailed notes or refer to documents? (1pts) Theater style Tea room Classroom Boardroom

classroom

A workshop-type educational experience in which attendees learn by doing is called a clinic forum seminar symposium workshop

clinic

Recreation offered to the public with an incentive of making a profit is (1pts) a professional club a city club commercial recreation a fraternal club

commercial recreation

The ability to view a corporation as a complete entity is a(n) ________ skill. (1pts) technical Incorrect interpersonal communication conceptual

conceptual

The three management skill areas are (1pts) bookkeeping, office management, and scheduling planning, hiring, and housekeeping conceptual, interpersonal, and technical knowing the company, profit making, and investing services, knowledge of guests, and building maintenance

conceptual, interpersonal, and technical

The National Park Service has (1pts) conserved park resources many cultural artifacts participated in scientific study a full range of services protected wildlife

conserved park resources

Keeping morale high and managing conflict is part of the ________ function. (1pts) planning organizing motivating controlling

controlling

Setting standards and comparing actual performance to the standard is known as (1pts) controlling organizing planning leading

controlling

The combination of a meeting and an exposition is called a (1pts) trade show workshop convention forum

convention

Large facilities where meetings and expositions are held, usually in city centers are called (1pts) conference centers convention centers visitors bureaus destination centers

convention centers

Large meetings with some form of exposition or trade show included are called (1pts) workshops conventions symposiums seminary

conventions

Which of the stages of event management involves decision making skills and abilities as the event progresses? (1pts) Design stage Planning stage Research stage Coordination stage Evaluation stage

coordination stage

Which type of event would include annual meeting, sales meetings, workshops, training meeting or awards ceremony? (1pts) Corporate event Association event Charity or fundraising event Social event

corporate event

Which of the following is NOT an identifiable practice common to leaders? (1pts) Challenging the process Inspiring a shared vision Creating a model Encouraging the heart

creating a model

Which of the following events would NOT be considered a special event? (1pts) Convention Daily conference call Festival Wedding

daily conference call

Some organizations make most of the decisions at the unit level. This is (1pts) chain of command responsibility decentralization empowerment

decentralization

________ are created to coordinate the work of several associates in a given area. (1pts) Chains of command Productive teams Departments Fair Labor Standards

departments

Which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event? (1pts) Design stage Planning stage Research stage Coordination stage Evaluation stage

design stage

Which of the stages of event management should take place at each stage of the event and is the final step that can measure the success of the event in meeting the goals and objectives? (1pts) Design stage Planning stage Research stage Coordination stage Evaluation stage

evaluation stage

An event that bring together sellers of products and services, where they can show their products and services to a group of attendees is known as a convention a symposium an exposition a clinic

exposition

Mardi Gras is an example of a(n) (1pts) theme park festival attraction national park

festival

Which type of event are often themed to the celebrations purpose, like Mardi Gras celebrates the beginning of lent (1pts) Festivals Fairs Weddings Catering

festivals

Performing ceremonial duties is part of the ________ role of leaders. (1pts) liaison negotiator figurehead communicator

figurehead

Looking at the past and using that information to predict the future is known as (1pts) planning motivating forecasting organizing

forecasting

__________ is the prediction of future outcome. (1pts) Forecasting Planning Development Scheduling

forecasting

What is an assembly for the discussion of common concerns where experts in a given field take opposite sides of an issue in a panel discussion, with opportunity for audience participation? (1pts) Clinic Forum Seminar Symposium Workshop

forum

_______ manage the work of line employees. (1pts) Top managers Midlevel managers Frontline managers Executives

frontline managers

With country clubs, the type of membership that enables members to use all the facilities all the time is a (1pts) full membership monthly membership annual membership social membership entitlement membership

full membership

The simplest form of departmentalization is by (1pts) function product guest territory

function

What is the process of determining outcomes for each area and associate? (1pts) Forecasting Selecting alternatives Goal setting Environmental analyzing

goal setting

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something. (1pts) Project structures Work team structures Independent business units Integrated work teams

independent business units

Managers with ________ skills have the ability to communicate with a wide range of employees. (1pts) conceptual interpersonal technical functional

interpersonal

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors. (1pts) Empowerment Job rotation Job enlargement Job enrichment

job enrichment

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization. (1pts) Job rotation Correct Job enlargement Job enrichment Empowerment

job rotation

Courage, endurance, integrity, and judgment are all traits common to (1pts) managers supervisors leaders CEOs

leaders

What is the managerial process that determines the goals of the organization and then plans the objective? (1pts) Operational analysis Management by objectives Strategic goals assessment Operational assessment

management by objectives

Decision making, communicating, and controlling are key functions of a (1pts) leader supervisor CEO manager

manager

Convention Bureaus primarily (1pts) market convention centers and destinations set up trade show floors in convention centers prepare menus for events coordinate service staff for large conventions

market convention centers and destinations

________ are responsible for short-term planning. (1pts) Top managers Midlevel managers Frontline managers Supervisors

midlevel managers

_______________ are generally created for periods of up to one year and fit in with long-range plans of the organization. (1pts) Strategic plans Operational plans Financial schedules Goals and objectives

operational plans

______________ refers to the arrangement of activities so that they systematically contribute to goal accomplishment (1pts) Specialization Organization Departmentalization Control

organization

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO. (1pts) organizational chart control power chain of command

organizational chart

Setting goals and creating objectives to achieve those goals is the process of (1pts) organizing controlling planning forecasting

planning

Which of the stages of event management is often driven by the determined budget for the event and the time for contracting out services and activities that will become part of the event? (1pts) Design stage Planning stage Research stage Coordination stage Evaluation stage

planning stage

Places where members gather for social, recreational, professional, or fraternal reasons are called (1pts) private clubs offices off premise catering conference centers

private clubs

The use of flow charts and graphs for scheduling, clearly defined work setup and breakdown and policy statements to help guide decision making and the fulfilling of commitments are examples of (1pts) human resource management budgeting management project management coordination management

project management

Which of the event management skills aids in completing projects on time and within budget and where parts of an event can be managed as separate components? (1pts) Project management skills Negotiating skills Budgeting skills Delegating skills

project management skills

The Special Olympics is an example of (1pts) recreation for the disabled recreation for the mentally ill recreation for special populations recreations for the mentally challenged

recreation for special populations

Which of the stages of event management is the time for asking questions about a potential event? (1pts) Design stage Planning stage Research stage Coordination stage Evaluation stage

research stage

Which of the following is NOT one of the key corporate level strategies? (1pts) Growth Strategic Alliance Restructure Diversification

restructure

Convention centers primarily (1pts) market destinations and make travel arrangements service clients convention needs when they come to town prepare menus for events cook and serve food and beverage on trade floors

services clients convention needs when they come to town

Opening ceremonies, half time, and post game shows would be part of what kind of special event? (1pts) Concert Fair Sporting event Festival

sporting event

Mega events are made up mainly of what type of venue? (1pts) Weddings Sporting events Festivals Fairs

sporting events

_______________ develops the mission, goals, and strategies by identifying the business of the corporation today and the business it wants for the future. (1pts) Line-level management Planning department Incorrect Strategic management Informal planning

strategic management

Which of the following creates long-term plans that steer the organization toward its goals in the accomplishment of its mission and vision? (1pts) Strategic planning Forecasting Informal planning Scheduling

strategic planning

These are task-oriented work groups either formally appointed or evolved informally. (1pts) Informal structures Teams Project structures Boundaryless work groups

teams

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way. (1pts) technical interpersonal conceptual communication

technical

A key skill for a successful manager is (1pts) to always rise from the ranks the ability to be a team player and work with others to know the owner's needs and wants to do every job better than their employees to be a computer expert

the ability to be a team player and work with others

1/1 Noncommercial recreation includes (1pts) most nonprofit organizations commercial health clubs the armed forces, YMCA/YWCA, boy and girl scouts some churches ethnic clubs

the armed forces, YMCA/YWCA, boy and girl scouts

Management is defined as (1pts) the authority to control the work process the ability to lead a group of workers the control of a work situation the process of coordinating work activities

the process of coordinating work activities

Recreation is defined as (1pts) an extreme makeover the process of giving new life to something means of combating stress refreshment of strength and spirit

the process of giving new life to something

Which type of meeting room set up is generally intended for a large audience that does not need to make a lot of notes or refer to documents? (1pts) Theater style Classroom Boardroom Tea room

theater style

Which parks create the atmosphere of another place and time? (1pts) Theme parks Private clubs National parks Zoos

theme parks

Commercial recreation includes swimming pools theme parks, attractions, and clubs golf courses children's playground rides

theme parks, attractions, and clubs

Long-range strategic goals are determined by (1pts) top management midlevel management frontline management supervisors

top management

_____________ involves planning but also involves improving efficiency and increasing productivity while placing emphasis on quality. (1pts) Management by objectives Organizational planning Total quality management Strategic forecasting

total quality management

Expositions have also been called (1pts) conventions meetings trade shows workshops

trade shows

The ________ model outlines the coming together of a leader, the followers, and the situation. (1pts) charismatic leader traditional leader transformational leader transactional leader

transactional leader

Dr. Martin Luther King, Jr. was an example of what specific type of leadership? (1pts) Incentive Transactional Transformational Peer-led Experienced

transformational

_______ leadership involves charisma, individual consideration, and intellectual stimulation. (1pts) Transactional Transformational Charismatic Traditional

transformational

What is used to describe the extent to which jobs in an organization are divided into separate tasks? (1pts) Work specialization Job rotation Function analysis Job project

work specialization

A small group led by a facilitator or trainer -- generally including exercises to enhance skills or develop knowledge in a specific topic is a clinic forum seminar symposium workshop

workshop