Hospitality and Tourism. Competency 1

What type of organization coordinates with a community's hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?

Local convention and visitors bureaus

What segment of the hospitality industry focuses on providing travelers with sleeping accommodations?

Lodging

How can a travel agent make a positive impression on clients?

Maintain a professional appearance

A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest's bill. What does this situation exemplify?

The importance of planning

Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

They are interrelated

Why is it important for tour-company employees from different departments to work together to satisfy tourists' needs?

To achieve the company's goals

Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?

To reduce the need for supervision

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

To serve hotel guests

Which segment of the hospitality industry focuses on planning different types of trips?

Tourism

What is a characteristic of a destination's off-season?

Tourism is low

Which of the following is a component of the hospitality industry that focuses on meeting tourists' transportation needs?

Travel

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. What type of tourism took place?

Voluntourism

What type of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?

Adventure

Which of the following are components of the travel industry?

Airlines, rental cars, and trains.

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

Bell services

Which of the following is a component of the lodging industry?

Campsites

What type of tourism organization is funded by state- or local-level tax dollars?

Chamber-of-commerce

What destination is most likely to appeal to individuals who like yo participate in cold-weather sports?

Colorado snow-ski resort

What skill is important for successful professional in the hospitality and tourism industry to possess?

Communication

How can all of the departments of hospitality and tourism business provide its guests/clients with the best service possible?

Communication with one another

Shane oversees a lodging facility's accounting activities, which position does he have?

Controller

If Tony wants to enjoy and support maintaining the natural environment, which category of tourism will this happen?

Ecotourism

Which division of a resort maintains the property's pool, gym, and exterior grounds?

Engineering

What type of service do restaurants, banquets, and coffee shops provide to hospitality consumers?

Food and Beverage

To which hotel division do the reservations, telecommunications, and guests registration departments typically report?

Front office

Jacob went to New Orleans, Louisiana to see family at several reunions. What factor prompted Jacob to travel to this destination?

Heritage tourism

Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

Housekeeping

Mary works in the lodging segment where she directs employees who clean the property's sleeping rooms and public areas, what is Mary's position?

Housekeeping manager

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels' guests. What behavior is Ben exhibiting?

Interpersonal Skills

What type of behavior involves establishing eye contact with hotel guests?

Nonverbal

What type pf chart would Jason, a hotel manager use to show the relationships among the divisions and departments?

Organizational

What do effective hospitality and tourism employees exhibit when they communicate with their customers?

Patience and Empathy

What departments are part of a resort's food and beverage division?

Purchasing and catering

What segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

Recreation

Mr. and Mrs. Green are booking a trip to Myrtle Beach so they can play gold at several different of the golf courses in the area. What type of tourists are Mr. and Mrs. Green?

Special Interests

What type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?

Sports Fan

Daniel is the executive chef for a resort that is located near Pheonix, Arizona. What professional association is Daniel most likely to join?

The National Restaurant Association

Jason provides tours to over 300 people a day at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

Working with people