Hospitality and Tourism Unit 2 Questions

Out of 110 motel room reservations, 10% were no-shows on Sunday. How many additional rooms did the hotel have for sale as a result?

11

Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

11

If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?

12

If 250 hotel rooms need cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

125

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8-hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

2

130 rooms at The Starlight Hotel were occupied during the first weekend in March, including 26 walk-in guests. What percentage of rooms was occupied by walk-in guests?

20%

Out of a hotel's 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?

20%

The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?

21

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

3465

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?

5

The Windsor Hotel has 450 rooms. On Saturday night, 55 stay-over, 29 walk-in, and 276 reserved rooms were sold. What was the hotel's occupancy rate for Saturday night?

80%

If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

9

Which of the following lodging facilities is most likely to need higher staffing requirements?

A large, full-service convention hotel

Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?

Occupancy forecasts

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?

Part-time

What do travel agents consider when forecasting travel markets?

Previous demand data

What type of computer system do hotels use to determine their staffing needs?

Property management system

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

Scheduling

What is a primary reason why many hospitality businesses rotate their employees' work schedules?

So the employees can get to know each other

Which of the following does a motel base its three-day forecast on?

Ten-day forecast

Tami is coordinating for a concert of about 30,000 attendees. She is also coordinating with local hotels. Which activity is she addressing?

The demand for hotel rooms increases

When tourists spend money at local attractions, the employees working at the local attractions earn income and spend a portion of their money at local restaurants and stores. What concept does this situation illustrate?

The economic multiplier

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

The house count

What typically results when a destination's hospitality and tourism businesses continuously attract visitors?

The local economy thrives

Why do many hospitality businesses establish schedules so that employees' work shifts overlap by 15 minutes?

To ensure a smooth shift transition

Which of the following is primary reason why a motel manager forecasts the facility's occupancy rates?

To estimate the motel's staff on-site

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

To maintain cleaning procedures

Why do tour companies often analyze previous demand data to forecast travel markets?

To plan package tours

How does a high level of inflation affect the hospitality and tourism industry?

Tourists' purchasing power decreases

The Wyndbriar Hotel chain has 710 hotels in 64 countries, sells shares of stock to the public, and does not identify itself with one particular "home" country. What business structure is the hotel chain using?

Transnational corporation

Why do popular vacation destinations tend to experience economic highs and lows at certain times of the year?

Travel and tourism are cyclical

Kristin, an employee of Stonebridge Resort, is helping Mrs. Davenport make her room reservation for next month. In what process is Kristen engaging?

Booking a reservation

Which of the following economic indicators suggests that a country is likely to experience an overall increase in domestic travel and tourism?

Consumer spending increases

What tends to occur when a nation's economy experiences an economic recession?

Consumers save their money and reduce their travel

What factors might a travel agency manager consider when making sales forecasts for the coming year?

Current social and economic factors

What is an important factor to consider when establishing staffing and service ratios for a hotel?

Customer demand

Jack works at a motel's front desk from 7:00 a.m. to 3:00 p.m. five days a week. What shift is Jack working?

Day

When is a beach resort more likely to increase its budget for labor hours?

During peak season

Which of the following is a factor that influences demand in the travel and tourism industry?

Economic conditions

During which phase of the business cycle is travel and tourism most likely to increase?

Expansion

What do most hotels take into consideration when forecasting reservations?

Expected cancellations

Which of the following is an infrequent factor that can affect a hotel's reservation forecast?

Facility remodeling activities

What process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?

Globalization

What economic condition typically occurs during a popular vacation destination's off-season?

Higher unemployment

Which of the following factors is most likely to have a positive impact on a destination's ability to attract tourists?

Improvements to the infrastructure

Why it is important for a hotel to consider overstays when it develops an occupancy forecast?

It decreases the number of rooms available for walk-ins

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?

It has an automated check-out system

What is an advantage to a resort community that experiences an increase in travel and tourism?

More employment opportunities