HR Question Bank 2

Kirk, a marketing specialist, is working with a mentor to identify his personal skills and interests. Kirk will then identify career-related goals and establish an action plan to attain those goals. Kirk is most likely involved with ________. A) job training B) career planning C) career development D) organizational management

B) career planning

Three pillars are interacting in the strategic management process. Which of the statements below does NOT belong to it? A) set of values B) competitors C) resources D) environment

B) competitors

In order to be the most effective, the performance management process should occur ________. A) occasionally B) continuously C) periodically D) annually

B) continuously

Which term refers to the set of activities used to find new, hidden, or unexpected patterns in data? A) benchmarking B) data mining C) data management D) strategic mapping

B) data mining

Which term refers to being psychologically involved in, connected to, and committed to getting one's jobs done? A) retention B) engagement C) ethical D) enrichment

B) engagement

Workplace activities that tend to foster employee engagement include all of the following EXCEPT ________. A) internal recruiting B) job forecasting C) workforce planning D) recognition and rewards program

C) workforce planning

Competencies are observable and measurable behaviors, and organizations are required to define competencies based on quantifiable standards developed by the Ministry of Labour. True or False?

False

Employees' skills and commitment create a competitive advantage in service industries, but technology is the primary key to a competitive advantage in manufacturing industries. True or false?

False

Leadership competency models are rarely used at management development programmes as these programmes aim at practical methods, ways and means of management. True or False?

False

Ratio analysis and trend analysis are rarely used to forecast personnel needs because they are complicated methods that produce historically unreliable results. True or false?

False

Succession planning and the creation of a talent pool mutually exclude each other as the management philosophy behind is fundamentally different. True or False

False

Talent management is the process of measuring the performance of an organization and integrating key recruiting and retention functions. True or False?

False

The abbreviation ADDIE for a five-step training process means Analyse, Design, Develop, Improve and Evaluate Implement . True or False?

False

The most important product of job analysis is the job description. True or False?

False

The nine box grid reviews talents via their performance and future development needs. True or False

False

When conducting an appraisal interview, supervisors should do all of the following EXCEPT ________. A) create an action plan B) discuss objective work data C) give specific examples of poor performance D) compare the person's performance to that of other employees

D) compare the person's performance to that of other employees

All of the following terms refer to the process of deciding how to fill positions at an organization EXCEPT ________ planning. A) succession B) workforce C) personnel D) employment

D) employment

Diminished employee engagement is most likely shown by all of the following EXCEPT A) poor attendance B) voluntary turnover C) mental withdrawal D) inadequate supervision

D) inadequate supervision

Setting work standards, assessing an employee's performance against those standards, and providing employee feedback are the three steps of the ________. A) orientation process B) development analysis C) ratio analysis method D) performance appraisal cycle

D) performance appraisal cycle

Which of the following is most likely an example of a career development activity? A) selection interview B) performance appraisal C) employee coaching D) training workshop

D) training workshop

Which of the following statements from a hypothetical job advertisement is intended to develop interest in a job? A) "You'll excel in a challenging work." B) "Ideal candidates will possess a four-year degree." C) "Familiarity with various software applications is required." D) "Responsibilities include event planning and relationship management."

A) "You'll excel in a challenging work."

Employer branding is _____ EXCEPT for ___________ A) A process making your company attractive B) To provide the necessary mix of workforce by planning C) A strategy rather than a series of actions D) An involvement of several organisational units

B) To provide the necessary mix of workforce by planning

All of the following are commonly used HR metrics EXCEPT ________. A) health care costs per employee B) absence rate C) cost per new hire D) communication expenses

D) communication expenses

Which of the following is LEAST likely to be considered by employers as a planning indicator of labour supply? A) Job descriptions B) Absenteeism C) Fluctuation D) Ratio of overtime

A) Job descriptions

Which of the following is an advantage of college recruiting? A) access to a source of management trainees B) inexpensive method of screening applicants C) highly effective candidate screening process D) minimal preparation required by firms

A) access to a source of management trainees

Job analysis is widely used in determining policies in the following HR functions EXCEPT__ A) compensation B) recruitment C) training D) division of labour

A) compensation

An observable and measurable human behavior or skill that makes a superior job performance possible is known as a(n) ________. A) competency B) attribute C) trait D) task

A) competency

Which term refers to finding and/or attracting applicants for the employer's open positions? A) employee recruiting B) applicant tracking C) employee selection D) job development

A) employee recruiting

Turnover is best defined as the rate at which ________. A) employees leave a firm B) employers hire workers C) employees are promoted D) employers downsize operations

A) employees leave a firm

Systematically moving workers from one job to another is known as ________. A) job rotation B) job enlargement C) job enrichment D) job specification

A) job rotation

Which of the following summarizes a company's main tasks at the present time? A) mission statement B) strategic plan C) code of ethics D) vision statement

A) mission statement

Managers at M&M Enterprises want to retain a greater number of the firm's older workers. Which of the following would most likely help the firm accomplish this goal? A) offering flexible work arrangements B) providing more full-time positions C) establishing a coaching program D) setting achievable career goals

A) offering flexible work arrangements

Which of the following is an advantage of filling open positions with internal candidates? A) orientation needs reduced B) interviewing streamlined C) job postings publicized D) status quo maintained

A) orientation needs reduced

Which of the following is LEAST likely to be considered by employers during the process of workforce planning? A) personnel needs B) organizational culture C) supply of inside candidates D) supply of outside candidates

A) personnel needs

Career management is best defined as the ________. A) process for helping employees to develop and use their skills and interests both within the company and after they leave the firm B) lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment C) process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics D) series of occupational positions that a person holds over many years

A) process for helping employees to develop and use their skills and interests both within the company and after they leave the firm

The HR manager at Falco Industries knows from past experience that generating 1,200 leads will most likely lead to 150 candidate interviews and 50 new hires. The HR manager most likely relies on a(n) ________. A) recruiting yield pyramid B) qualifications inventory C) employment position matrix D) personnel replacement chart

A) recruiting yield pyramid

What is the primary purpose of an appraisal interview? A) reinforce satisfactory performance B) discuss compensation requirements C) explain corporate policies and procedures D) determine an effective discipline procedure

A) reinforce satisfactory performance

Firms that use performance management are more likely to keep employee performance on track through the use of ________. A) rewards B) punishments C) job enlargements D) job postings

A) rewards

SMART goals are best described as ________. A) specific, measurable, attainable, relevant, and timely B) strategic, moderate, achievable, relevant, and timely C) specific, measurable, achievable, relevant, and tested D) straightforward, meaningful, accessible, real, and tested

A) specific, measurable, attainable, relevant, and timely

Linking HR policies and practices with strategic goals in order to improve business performance is known as ________. A) strategic human resource management B) supply chain management C) succession planning D) behavior modeling

A) strategic human resource management

Which term refers to the number of employees leaving the firm divided by the total number of positions in the company? A) turnover rate B) vacancy rate C) time to fill D) selection ratio

A) turnover rate

According to researches, what is gaining importance to young people entering the job market today? A) work-life balance B) career development C) international opportunities D) strong organizational culture

A) work-life balance

Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire? A) 2 B) 5 C) 10 D) 12

B) 5

There may be a number of reasons to invest in training EXCEPT__________ A) Gaining competitive advantage B) Benchmarking data show an increasing training budget of major competitors C) Improvement in quality and performance needed due to growing competition in market D) Introduction of new products

B) Benchmarking data show an increasing training budget of major competitors

________ can provide useful insights into potential turnover problems. A) Performance appraisals B) Exit interviews C) Management-by objectives D) Social media

B) Exit interviews

All of the following are processes involved in, and influence job analysis EXCEPT_____ A) Job enrichment B) Job evaluation C) Job enlargement D) Job rotation

B) Job evaluation

The primary purpose of strategic human resource management is to ________. A) develop human resource policies that align with industry standards B) link an organization's strategic plan with its human resource strategies C) create stringent appraisal systems that highlight employee weaknesses D) use offshoring to reduce human resource costs and to initiate global strategies

B) link an organization's strategic plan with its human resource strategies

Which of the following is a course of action that answers the question: "Are we in the right business given our strengths and weaknesses and the challenges that we face?" A) case study B) mission C) strategy D) vision

B) mission

All of the following are services that human resource managers provide EXCEPT ________. A) conducting employee opinion surveys B) overseeing database recovery systems C) details on competitor's incentive plans D) following legislation about labour laws

B) overseeing database recovery systems

Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of faculty members who interview him simultaneously and then combine their ratings into one score. This is an example of a ________ interview. A) serial B) panel C) sequential D) mass

B) panel

Which term refers to the continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals? A) organizational development B) performance management C) strategic management D) performance appraisal

B) performance management

All of the following are the commonly accepted HR stages of development EXCEPT___ A) administration B) scientific management C) personnel management D) strategic human resources management

B) scientific management

Steve, an HR manager for IBM, must decide what positions the firm should fill in the next 6 months, which means Steve is currently working on ________. A) candidate screening B) workforce planning C) employee contracting D) department training

B) workforce planning

Vabank is a well established commercial bank in the market. Which of the following, if TRUE, best supports the idea that the bank is in a stage of fast growth? A) The competitors also grow as the financial market is expanding. B) News items about the bank in the media are spreading fast. C) Vabank has started a huge organizational development project. D) There is a new management that wants to differentiate the bank from other banks via a wide network of branches

C) Vabank has started a huge organizational development project.

If a person scores a 70 on an intelligence test on one day and scores 110 when retested on another day, you might conclude that this test is ________. A) valid B) reliable C) unreliable D) inconsistent

C) unreliable

Training objectives can derive from various sources. Which of the following is the LEAST relevant when deciding about training? A) Mystery shopping B) Job analysis C) An ageing workforce D) Performance appraisals

C) An ageing workforce

Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions? A) HR methodology B) HR benchmark C) HR audit D) HR ratio

C) HR audit

An employer will most likely use an employment agency / a 'headhunter' to ________. A) receive assistance writing catchy ads B) adhere to legal hiring practices C) fill a specific job opening quickly D) reach unemployed individuals

C) fill a specific job opening quickly

John, the supervisor of the manufacturing department, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above-average performers, 30% as average performers, 20% as belowaverage performers, and 15% as poor performers. John is using a(n) ________ method. A) graphic rating scale B) constant sum ranking scale C) forced distribution D) alternation ranking

C) forced distribution

What is the primary goal of the recruitment and selection process? A) filling top executive positions B) forecasting future personnel needs C) hiring the best candidates for positions D) increasing the retention of key employees

C) hiring the best candidates for positions

Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position? A) high-performance work system B) human resource scorecard C) human resource metric D) human resource audit

C) human resource metric

Which of the following is LEAST likely to occur during a performance appraisal? A) setting work standards B) providing employee feedback C) initiating job enlargement procedures D) comparing employee performance to standards

C) initiating job enlargement procedures

What is a benefit of using rating committees for performance appraisals? A) improve managerial performance B) rank employees on a scale C) minimize rater bias D) align assessments

C) minimize rater bias

The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ________. A) recruitment B) employee selection C) performance appraisal D) organizational development

C) performance appraisal

Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test? A) equivalency B) expectancy C) reliability D) validity

C) reliability

Which of the following terms refers to the goal-oriented and integrated process of planning, recruiting, developing, managing, and compensating employees throughout an organization? A) global HR management B) succession planning C) talent management D) team building

C) talent management

Which factor most likely increases the importance of career management for workers? A) global expansion B) cost of health benefits C) unpredictable labor market D) lack of training opportunities

C) unpredictable labor market

Which term refers to the occupational positions a person has had over many years? A) engagement B) experience C) promotion D) career

D) career

360-degree feedback is usually used for developmental purposes rather than pay purposes. True or False?

True

Competency profiles focus on the knowledge, skills, and behavior of a worker rather than the tasks associated with a particular job. True or False?

True

Employers have to think through how they're going to maintain employee engagement in the face of potential downsizings. True or False?

True

Employment planning should be an integral part of a firm's strategic and HR planning process. True or false?

True

Personnel planning is called succession planning when referring to the process of filling jobs like that of accounting clerk, data analyst, or administrative assistant. True or false

True

Projected turnover, employee skills, financial resources, and technological changes are significant factors that managers must consider when determining future workforce needs. True or false?

True

Promotions at most private firms are based on competence rather than seniority, but public sector job promotions emphasize seniority over competence. True or False

True

Publicizing an open job to employees through a firm's intranet or bulletin board is known as job posting. True or False?

True

Strategic human resource management means formulating and executing HR systems that produce the employee competencies and behaviors the company needs to achieve its strategic aims. True or false?

True

The specific human resource policies and practices used to support a firm's strategic goals are known as human resource strategies. False or true?

True

Trend analysis is a study of the market's past employment data over a period of years to predict future needs. True or False?

True