HRM Chapter 10

The first two steps in an effective performance management process involve defining what goals the company is trying to meet and _____.

developing employee objectives and actions to support these outcomes

What are the two most popular methods for measuring results?

management by objectives measurement of productivity

Which approach to providing feedback is considered to be superior since it focuses not only on the past, but also on the future?

problem solving

Raynah is frustrated because the feedback she received from her manager didn't explain why she was being demoted. Which criterion for effective performance management is missing from Barb's feedback?

specificity

The strategic purpose of performance management helps the organization achieve its business objectives by helping to link employees' behavior with ______.

the organization's goals

Which statement is true regarding performance feedback?

Employees should receive feedback so often that they know what the manager will say during an annual review.

Which of the following should raters do to try to avoid rating errors?

Focus on all of the aspects of performance that deserve attention Attend trainings that offer hypothetical scenarios and rating tips

What concerns are often expressed by those who criticize electronic monitoring of employee productivity?

It places too much emphasis on time spent at one's desk. It might be used as a substitute for careful management. It allows companies to treat employees as robots.

What must take place for performance management to achieve its strategic purpose? (Select all that apply)

Measurements must be linked to the organization's goals. Goals and feedback about performance are communicated to employees.

Which performance method rates behavior by using a scale that shows specific statements of behavior describing different levels of performance?

The behaviorally anchored rating scale

Why would customers be the best source of performance information for some workers?

because customers may be the only ones to directly observe a worker's performance