HSA 3110 CH 6,11,13,14
True
Problems may be characterized as unstructured, structured, complex or simple, major or minor, and urgent or non-urgent.
False
Programmable decisions are novel, unstructured, and significant (ex: expanding facilities, add, close, or share services, restructure of the organization).
Problem Statement
Puts what is learned during the definition stage into a brief description of the problem solved
False
A transactional leader is more focused on creating change than on exchanges.
True
Budgets are among the most common methods of control
Feedback Control
Best known type of output control is known as what?
True
Conditions that initiate problem solving are deviation, crisis, opportunity or threat, and improvement.
input utilization, conversion process, outputs
Control collects and monitors information at what points?
False
Group problem solving raises overhead costs considerable, yet provides better quality solutions.
False
Intra-organizational communication only flows downward and upward.
Downward Flow
Involves passing information from superiors to subordinates through verbal orders, one-to-one instructions, speeches to employee groups, or meetings
True
Leading is influencing others to understand and agree about what needs to be done in order to achieve the mission and objectives established for the HSO/HS.
True
Managers must be concerned with two types of communication: internal to the organization or system, and external with stakeholders.
False
Motivation is simple because mechanisms that induce behavior include very complicated and individualized needs, wants, and desires that are shaped affected, and satisfied in different ways.
False
Senior-level managers have the power to influence or lead because they have formal authority.
Coercive Power
Source of power used in leading is based on the ability to punish people or prevent them from obtaining desired rewards.
True
T/F - Acquiring and retaining a qualified work force are among the most significant tasks facing HSO/HS management
True
The most effective way to determine whether messages are received as intended is through feedback.
Categorization
The stage in problem recognition where managers become aware that something is wrong but cannot fully and clearly describe
Income Statement & Balance Sheet
The two most important financial statements that an HSO/HS uses are known as what?
Transformational Leading
Type of leading more likely to be practiced in organizations and systems by senior-level managers, where managers are more focused on creating change than on exchanges?
Administrative and financial systems, clinical & medical systems
What are two broad categories of IS (information systems)?
Identifying and evaluating activities, choosing alternatives
What are two important steps in decision-making?
McClelland's Learned Needs Theory
What motivation perspective suggests that people learn their needs through life experiences, they are not born with them?
Alderfer's ERG Theory
What theory: People focus first on needs that are satisfied in more concrete ways; then they focus on needs that are satisfied more abstractly.