HSA 3110 CH 6,11,13,14

True

Problems may be characterized as unstructured, structured, complex or simple, major or minor, and urgent or non-urgent.

False

Programmable decisions are novel, unstructured, and significant (ex: expanding facilities, add, close, or share services, restructure of the organization).

Problem Statement

Puts what is learned during the definition stage into a brief description of the problem solved

False

A transactional leader is more focused on creating change than on exchanges.

True

Budgets are among the most common methods of control

Feedback Control

Best known type of output control is known as what?

True

Conditions that initiate problem solving are deviation, crisis, opportunity or threat, and improvement.

input utilization, conversion process, outputs

Control collects and monitors information at what points?

False

Group problem solving raises overhead costs considerable, yet provides better quality solutions.

False

Intra-organizational communication only flows downward and upward.

Downward Flow

Involves passing information from superiors to subordinates through verbal orders, one-to-one instructions, speeches to employee groups, or meetings

True

Leading is influencing others to understand and agree about what needs to be done in order to achieve the mission and objectives established for the HSO/HS.

True

Managers must be concerned with two types of communication: internal to the organization or system, and external with stakeholders.

False

Motivation is simple because mechanisms that induce behavior include very complicated and individualized needs, wants, and desires that are shaped affected, and satisfied in different ways.

False

Senior-level managers have the power to influence or lead because they have formal authority.

Coercive Power

Source of power used in leading is based on the ability to punish people or prevent them from obtaining desired rewards.

True

T/F - Acquiring and retaining a qualified work force are among the most significant tasks facing HSO/HS management

True

The most effective way to determine whether messages are received as intended is through feedback.

Categorization

The stage in problem recognition where managers become aware that something is wrong but cannot fully and clearly describe

Income Statement & Balance Sheet

The two most important financial statements that an HSO/HS uses are known as what?

Transformational Leading

Type of leading more likely to be practiced in organizations and systems by senior-level managers, where managers are more focused on creating change than on exchanges?

Administrative and financial systems, clinical & medical systems

What are two broad categories of IS (information systems)?

Identifying and evaluating activities, choosing alternatives

What are two important steps in decision-making?

McClelland's Learned Needs Theory

What motivation perspective suggests that people learn their needs through life experiences, they are not born with them?

Alderfer's ERG Theory

What theory: People focus first on needs that are satisfied in more concrete ways; then they focus on needs that are satisfied more abstractly.