Human Relations
either/or
A common mistake in decision making is called the _____ fallacy, which sees only one of two extremes as a possible solution without really looking at the great number of compromises and other creative choices that might exist in between.
The body restores lost energy and repairs any damage done
According to Hans Selye's general adaptation syndrome theory, in which of the following ways does the body react in the stage of adaptation?
training tool that teaches members of an organization how to solve their problems.
An organizational development (OD) intervention is best described as a:
Inner conflict
Dennis has received two job offers with attractive employee benefits. He finds it difficult to choose one of the two offers as both are equally good. Identify the conflict that Dennis is facing.
likely to promote discussion about new work methods.
In the context of managing creativity in the workplace, research has found that managers with good self-esteem are:
idea duplication are eliminated
In the second session of brainstorming, _____.
Step 1: Perception and preparation Step 2: Incubation Step 3: Inspiration Step 4: Verification
List steps in the creative process.
a planned, companywide, systematic method of achieving change in an organization.
Organizational development is best described as:
eustress
The positive stress that is felt when playing baseball is referred to as _____.
the ability to come up with original and effective solutions.
Creativity is best described as:
They are intensely enjoyable and stimulate creativity.
Which of the following statements is true of optimal experiences?
James Brian Quinn
Who developed the logical incrementalism model?
Encourage independent and creative thinking
What can managers do to reduce corporate stress?
respond honestly and openly.
When customers perceive that you are willing to listen to their problems and that you are encouraging their response, they are most likely to:
Lose-lose strategy
Which of the following conflict resolution strategies produces unhappy people on both sides of an issue?
Which of the following steps is most likely to elicit meaningful feedback from a passive person?
Which of the following is a characteristic of the win-win strategy of conflict resolution?
Changes that are beyond one's control cause more stress.
Which of the following is a common characteristic of the major life changes that affect people?
In a brainstorming session, participants speak out various ideas in the form of phrases, whereas in the nominal group method, the ideas remain anonymous.
Which of the following is a difference between brainstorming and the nominal group method?
Survey feedback
Which of the following is an organizational development (OD) intervention technique?
Compromise
Which of the following is the main approach to the lose-lose strategy?
Refreezing is not a realistic concept in today's business world.
Which of the following is the most important criticism against Lewin's change model?
Learning to tolerate their honesty
Which of the following practices is most likely to make working with low conformers less problematic?
Hans Selye
Which of the following psychologists theorized that human bodies are nearly always in some kind of stress?
"Would I want all of my procedures to be made public knowledge?"
Which of the following questions is an effective self-check when deciding on an ethical approach to a situation?
He or she is someone who is most likely to try a win-lose approach to conflict resolution.
Which of the following statements best describes a conflict manager who is a "competitor?"
He or she is someone who would rather not be around conflict at all and values neutrality highly.
Which of the following statements best describes a conflict manager who is an avoider?
An overwhelming grief experienced by a victim appears less often, and less intensely, over time.
Which of the following statements is true about the bottoming out stage of the seven stages of personal change?
They come up with new ideas and solutions to problems in their own areas of expertise.
Which of the following statements is true of creative people?
It is a kind of pleasant and desirable stress.
Which of the following statements is true of eustress?
According to this model, the status quo is presented like a battlefield being fought for by two armies.
Which of the following statements is true of the force field analysis model?
Making statements to help break the tension
Which of the following steps is most likely to elicit meaningful feedback from a passive person?
Building up the envious person's self-esteem
Which of the following suggestions will be useful in dealing with an envious person at work?
An avoid-avoid conflict
Which type of inner conflict occurs when you are torn between two undesirable options?
Mental locks
_____ are rules or beliefs that keep people from being as creative as they otherwise could be.
Brainstorming
_____ is a type of spontaneous group discussion to help find multiple solutions for problems.
Moving to another condition
_____ is the step of Lewin's change model in which the actual organizational changes are made.
