Human Resource Management - Midterm Review
About ________% of people working in the United States belong to unions.
12
What percentage of eligible employees in a bargaining unit must sign authorization cards in order for the union to petition the NLRB for an election?
30
Which of the following best defines the preferential shop form of union security?
A company gives hiring advantages to union members.
According to the Americans with Disabilities Act, which of the following would be considered a disability?
AIDS
Which of the following requires employers to make reasonable accommodations for disabled employees?
Americans with Disabilities Act of 1990
What is an advantage of using employee referral campaigns?
Applicants have received realistic job previews.
Which of the following best describes a "yellow dog" contract?
As a condition of employment, an employee agrees to not join a union.
________ is the process of legally terminating a union's right to represent employees.
Decertification
________ exists when an employer treats an individual differently because that individual is a member of a particular race, religion, gender, or ethnic group.
Disparate treatment
Which of the following requires equal pay for equal work regardless of sex?
Equal Pay Act of 1963
________ are special employment agencies retained by employers to seek out top management talent for their clients.
Executive recruiters
All of the following are ethical issues that must be considered by human resource managers EXCEPT ________.
FCC regulations
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
Globalization
Which of the following is used to manage employee performance and to align all employees with the key objectives a firm needs to achieve its strategic goals?
HR Scorecard
Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions?
HR audit
Which of the following refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results?
HR scorecard
Which of the following terms refers to systematically moving workers from one job to another?
Job rotation
Which Web site is increasingly serving as a recruitment source for passive job candidates?
Which of the following was established by the Wagner Act?
National Labor Relations Board
________ is the process of deciding what positions the firm will have to fill and how to fill them.
Personnel planning
________ functions involve assisting and advising line managers, and they are the central aspect of a human resource manager's job.
Staff
If a person is in a protected class, he or she is protected by which of the following?
Title VII of the Civil Rights Act
Which form of union security requires employees who do not belong to the union to pay union dues on the assumption that the union's efforts benefit all workers?
agency shop
Which of the following terms refers to the use of nontraditional recruitment sources?
alternative staffing
Which of the following terms refers to the group of employees the union will be authorized to represent?
bargaining unit
Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?
benchmarking
All of the following are commonly addressed in an HR audit EXCEPT ________.
communication expenses
Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?
competitive advantage
A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other.
corporate-level
A firm's functional strategies identify the broad activities that each ________ will pursue in order to help the firm accomplish its competitive goals.
department
Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.
developing customer relationships
A ________ presents a manager with desktop graphs and charts that illustrate where the company stands on metrics from the HR scorecard process.
digital dashboard
Which of the following terms refers to the involuntary termination of an employee's employment with a firm?
dismissal
Which of the following terms refers to permanently dismissing a relatively large proportion of employees in an attempt to improve productivity and competitiveness?
downsizing
A strike that results from a failure to agree on the terms of a contract, such as wages and benefits, is known as a(n) ________ strike.
economic
Which employment field is especially effective at workforce planning?
electrical utilities
In which organizational document are an organization's rules and regulations usually stated?
employee handbook
Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job?
employers
Which of the following is a simple guide used to compile relevant information about economic, competitive, and political trends that may affect a firm?
environmental scanning worksheet
The principles of conduct governing an individual or a group are referred to as ________.
ethics
Which of the following refers to the standards someone uses to decide what his or her conduct should be?
ethics
Which of the following refers to an informal meeting held early in an EEOC enforcement investigation that attempts to define issues and determine if settlement is possible?
fact-finding conference
Which of the following best defines procedural justice?
fairness of the process used to make a decision
Which of the following terms refers to an unfair labor practice in which a union requires an employer to pay an employee for services not performed?
featherbedding
All of the following are examples of human resource specialties EXCEPT ________.
financial advisor
According to the Landrum-Griffin Act, national and international unions must elect officers at least once every ________ years.
five
Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can attain in no other way.
focusers
With the maintenance of membership arrangement of union security, how long must union members employed by a firm maintain union membership?
for the contract period
Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities?
functional authority
Acquiring control of competitors in the same or similar markets with the same or similar products is known as ________.
horizontal integration
What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?
human capital
Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position?
human resource metrics
Which of the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement?
impasse
Union tactics designed to impede or disrupt production by encouraging employees to slow the pace of work, refuse to work overtime, and participate in sick-outs are called ________.
inside games
Which of the following terms refers to the willful disregard or disobedience of a supervisor's authority?
insubordination
The National Labor Relations Board was primarily established for the purpose of ________.
investigating unfair labor practice charges
Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
job analysis
Which HR specialty involves preparing job descriptions?
job analyst
Which of the following human resource management specialties calls for collecting data to write job descriptions?
job analyst
The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.
job description
The EEOC was initially established to investigate complaints about ________.
job discrimination
Which of the following refers to the human requirements needed for a job, such as education, skills, and personality?
job specifications
What type of information is contained in the job identification section of a job description?
job title
One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department.
line
Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a ________.
line manager
Which of the following requires workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes?
log
Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling?
management process
A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.
marketing new products and services
Which third-party intervention uses a neutral third party to assist the principals in reaching agreement?
mediation
Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?
metrics
Which of the following terms refers to discipline without punishment?
nonpunitive discipline
When someone concludes that something is good or bad, right or wrong, a(n) ________ has been made.
normative judgment
Which of the following indicates the distribution of work within a firm and the lines of authority and communication?
organization chart
Which term refers to using external vendors to perform HR jobs that were once handled by a firm internally?
outsourcing
What is the primary reason that mergers and acquisitions fail?
personnel
Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
personnel replacement charts
Which term indicates the course of action for getting from where you are to where you want to go?
plan
Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time?
planning
Human resource strategies are the ________ used to support a firm's strategic goals.
policies and practices
A(n) ________ is used to collect quantifiable data concerning the duties and responsibilities of various jobs.
position analysis questionnaire
One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched.
reactivity
All of the following are examples of insubordination EXCEPT ________.
repeatedly failing to perform tasks
Which of the following tests for adverse impact and involves demonstrating that the employer's policy either intentionally or unintentionally excludes members of a protected group?
restricted policy
The term ________ describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
right to work
Which of the following motivates most employees over 65 to work?
schedule flexibility
Title VII of the 1964 Civil Rights Act explicitly prohibits employers from discrimination based on all of the following characteristics EXCEPT ________.
sexual orientation
Administering health benefits programs, helping line managers comply with EEO laws, and assisting with labor relations are all elements of the ________ function.
staff
Which function of the management process includes selecting employees, setting performance standards, and compensating employees?
staffing
Formulating and executing human resource policies and practices that produce the employee competencies and behaviors a company needs to achieve its strategic aims is known as ________.
strategic human resource management
A(n) ________ is a firm's method for matching its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.
strategic plan
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________.
succession planning
Which of the following terms refers to a strike that takes place when one union strikes in support of another union?
sympathy strike
Which term refers to software applications used to analyze and draw conclusions from HR data?
talent analytics
Which of the following refers to highly recommended procedures issued by federal agencies regarding employee selection, record keeping, and preemployment inquiries?
uniform guidelines
Which of the following is a union organizing tactic by which union members are placed on nonunion job sites?
union salting
The ________ form of union security means that the company can hire nonunion people, but those people must join the union within a prescribed period of time and pay dues.
union shop
Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?
vision statement
All of the following are reasonable grounds for dismissal EXCEPT ________.
whistle blowing
A ________ is the time it takes to complete a job.
work cycle
Which of the following best describes a nontraditional worker?
workers with multiple jobs
