Human Resource Management

Inert Graphics sold 300,000 graphics cards and had a gross margin of $900,000. However, its fixed costs were $750,000 and its variable costs were $200,000. Inert Graphics had a

50,000 loss

Claire is a single woman who just found out she is expecting her first child. Which of the following is correct?

Claire is entitled to any pregnancy-related benefits available to married employees.

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices

Creating an employment relationship and a work environment that benefit the company

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into

Expanding into foreign markets

Divisional structures are most appropriate in stable and predictable environments.

F

Wanda Jones, an applicant who was rejected for a job as a business analyst by a retail company, feels that she has been discriminated against because of her gender and race/ethnicity. However, she procrastinated in filing her complaint to the EEOC for nine months. Wanda should not be concerned because she has a year in which to file her claim.

F

Which of the following amendments is called the equal protection clause?

Fourteenth Amendment

Which of the following is true of informal learning?

It is motivated by a personal intent to develop.

Which of the following is true about offshoring?

Quality control problems, security violations, and poor customer service experiences have in many cases wiped out the cost savings from paying lower offshore wages.

Due to technological changes in the nature of work and global competition, the Dictionary of Occupational Titles (DOT) has been replaced by the Occupational Information Network (O*NET).

T

HR analysts at the Fullerton Corporation conducted an analysis that compared the proportion of workers who are members of protected subgroups with the proportion that each of those protected subgroups represents in the relevant labor market. This is referred to as a workforce utilization review.

T

Key components of the Position Analysis Questionnaire (PAQ) include mental processes, job context, and relationships with others.

T

Management at a hospitality company wanted to foster a work culture that emphasized superior customer service. Based on this, jobs in the company were designed to support workers developing positive attitudes about their jobs and customers as well as engaging in exceptional customer service practices in performing their jobs. This is an example of the motivational approach to job design.

T

Men in the office often make suggestive and inappropriate comments about Charlotte Thompson's good looks and toned body. They like to tease her about coming to work in a bikini and dancing in an outfit to entertain them. Based on this situation, Charlotte could file a sexual harassment complaint under Title VII of the Civil Rights Act.

T

Russell Restaurants, a chain of upscale steakhouses, is moving aggressively to hire for many open positions such as servers and kitchen staff. Line managers at the company were responsible for handling the hiring process. During the interview process, the managers held the female applicants to a much higher standard for qualifications compared to the male applicants to be hired. This resulted in very few female applicants being hired. This is disparate treatment.

T

Standard & Cramer is planning to downsize. Management sees a positive outcome being the opportunity to change the company's culture.

T

The Empire Consulting Group recently launched a formal initiative to eliminate discrimination in the workplace and increase minority representation among its associates. This is an example of affirmative action.

T

The Equal Employment Opportunity Commission has three major responsibilities: investigating and resolving discrimination complaints, gathering information, and issuing guidelines.

T

Which of the following is true of virtual teams?

They combine top talent to tackle tough issues

The SPX Corporation hires industrial engineering students from the local university to work full time for a semester where the focus is on combining on-the-job training and classroom-based instruction, enhancing the professional development of students. This is an example of

an apprenticeship

Workflow design is the process of

analyzing the tasks necessary for the production of a product.

All decisions for the coffee chain, JoBos, are made by the founder and chief executive officer. This company has a ________blank decision-making structure.

centralized

Trainers at the Silver Corporation need to conduct sexual harassment training to more than 1,000 employees within a one-month period of time so the efficiency of the delivery of training is critical. Given this, which training method would be most appropriate?

classroom instruction

When conducting an organizational analysis as part of a training needs assessment, which of the following types of information would be appropriate to analyze?

company strategy

The steps in an effective onboarding process, from start to finish, are

compliance, clarification, culture, and connection.

HR specialists at the NOVAX Corporation need to develop a training program on safety procedures. Based on the training process model, the first thing that should be done is to

conduct a needs assessment

Which of the following is considered a disability under the Americans with Disabilities Act?

cosmetic disfigurement

An important part of the onboarding process is to explain the history, values, and mission of the company. The ________blank step is necessary for employees to understand where they work and their role in the success of the company.

culture

On Board & Company is facing financial difficulties mainly due to losses incurred by its water sports division. As a consequence, it has decided to shut down operations of this division. Which of the following strategies has On Board adopted?

divestment

Malek Jones, a business analyst at the VNH Corporation, feels that his employer terminated him for no reason. Although the company practices employment-at-will, he still pursues resolution with the EEOC. The reason why Malek can take this action is due to a(n) __________ policy.

due process

Electon Corporation, a video-game developer, informs all new hires that both the employer and the employee have the right to terminate the employment relationship at any time, for any reason. This is referred to as a(n) ________ policy.

employment-at-will

Title VII of the Civil Rights Act of 1964

forbids discrimination based on race, color, religion, sex, or national origin.

The Everest Corporation, a sustainable energy company, runs many ads on various Internet sites with the focus of the messaging being on why the company is a great company to work for in general. This includes talking about the company's mission, values, culture, and reputation. This is an example of ________ advertising.

image

The final stage in workflow analysis is to identify the work ________blank in the development of the work unit's product.

inputs

Gloria Jimenez, an HR analyst at the GVT Corporation, collected primary and secondary data about a business analytics specialist position. She used this information to create a formal written summary of the tasks, duties, and responsibilities associated with this job. This is an example of a:

job description.

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

job design

Traditionally, the human resource management (HRM) department was primarily a(n)

job security

Sandra retired from a large, multinational paper company last year. She receives health care benefits as well as a pension from the company. At present, Sandra falls under the category of a

legacy compensation

The ________blank develops laws that govern many HRM activities.

legislative

A critical aspect of the program implementation step of human resource planning is

making sure that some individual is held accountable for achieving the stated goals.

______, goals, external analysis, internal analysis, and strategic choices are the five major components of the strategy formulation process.

mission

In the late 1990s and early 2000s many jobs left the United States for a cheaper labor force. The American people did not like this move to ________blank and stopped buying certain products until the company came back to the United States.

offshoring

Sampson Lighting was struggling to make a quality product and meet its payroll. The costs for labor were too high. They visited several countries and then decided to move the production side of the business. This is called

offshoring

Mega Financial, an investment banking firm, scheduled a week-long event for all of its new financial analysts. The purpose of the event is to educate workers about company policies and procedures and to help integrate them into the culture of the company. This process is called

onboarding

Watrous & Sons has completed its strategic business plan and informed HR of how many employees it will now need to be hired or retrained. This is an example of

one-linkage

The training and development function of an HR department includes

orientation

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

output

At least annually, companies evaluate employees based on their activities and outcomes aligned with the organization's objectives. This then leads to discussions of future individual goals and professional development opportunities. This practice demonstrates that a company has a practice of

performance management

A major pressure point for training is

poor or substandard job performance

_______is what is left after a firm pays its variable costs and fixed costs.

profit

The final step in the HR planning process is

program implementation and evaluation.

Using websites like Indeed.com, Monster.com, and LinkedIn, a company can begin

recruitment

Hector is a maintenance supervisor at a large petroleum refinery in Texas. His friend, Ronald, who works at another refinery in Louisiana, informs Hector about a vacancy for a maintenance manager's position at the Louisiana refinery and asks him to apply for the position. Hector is an example of a(n)

referral.

Management trainees at the PNX Corporation participate in a learning activity where they are placed into realistic work situations and required to make decisions about how to respond to various challenges. PNX Corporation is using

simulations

Doscent Power provided funds to clean up the production wastes it had pumped into the ground. This shows that the company was recognizing the importance of

social responsibility?

COMPX, a major computer hardware manufacturer, has been working to update its strategic plan so that it reflects an emphasis on achieving superior results in terms of the "triple bottom line" of economic, social, and environmental benefits. In doing so, the COMPX business is seen as

sustainability

HR analysts at the Wingspan Corporation are ready to set the goals in the human resource planning process. These goals should come directly from __________.

the analysis of the labor supply and demand.

Functional structures are more appropriate than divisional structures when

the organization competes on costs.

Gwen Nelson, the marketing manager at CVM Corporation, wanted Adam Livingston, one of her direct reports, to learn how to create expanded spreadsheets with complicated filters and formulas. She sent Adam to three days of classroom-based Excel training. At the end of training, Gwen and Adam created a formal action plan to ensure

transfer of training

HR analysts at the TBC Corporation have been examining data that compares the demographics of the company's workforce of 1,500 employees against the supply of labor in the market based on different job categories. This is an example of a ________blank analysis.

utilization

Senior management at the TNS Corporation, a global food and beverage conglomerate, has been working through its strategic management process. It is not at the point where it needs to determine the ways it will attempt to fulfill its mission and achieve its long-term goals. This is an example of

vision statement?

HR analysts at the GTZ Corporation conducted an analysis to determine whether the representation of various subgroups in a given job category within the company is substantially different from their representation in the relevant external labor market. This analysis is called

workforce utilization review.