Human Resources: Chapter 10 Quiz
______ complements turnover rate and together may highlight trends and identify patterns in an organization's employment. Promotion rate Retention rate Unemployment rate Utility rate
Retention rate
______ is the process of choosing to end one's work life. Involuntary turnover A layoff Retirement Dismissal
Retirement
The moniker______ refers to a former employee who decides to come back to the organization. retiree boomerang senior bridge
boomerang
Older employees may decide to stay when a company offers ______, a reduction of one's hours or job demands. employment at will bridge employment job rotation onboarding
bridge employment
When older workers reduce hours or reduce job demands within the same or a different organization instead of exiting the workforce, it is called ______. voluntary turnover boomerangs bridge employment employment at will
bridge employment
A poor-quality relationship with a manager, stress from lack of role clarity, or the presence of role conflict can create ______ for employees. dismissal desire to leave ease of movement boomerangs
desire to leave
Dissatisfaction with different aspects of a job, lack of commitment to the organization, and poor supervision can create ______ for employees. dismissal desire to leave ease of movement boomerangs
desire to leave
Carla has provided feedback to Jim, a poorly performing employee, but the problem has not been solved. What could Carla do next to provide Jim ample opportunity for improvement? incentivize Jim with a bonus suggest a job rotation for Jim punish Jim with a pay cut devise a performance improvement plan
devise a performance improvement plan
Job satisfaction, work engagement, organizational commitment, and stress are all examples of ______. HR practices that reduce turnover theories of work achievement topics of discussion during an onboarding process predictors of employee turnover
predictors of employee turnover
Short, frequent questionnaires that can help predict and manage turnover are called ______ surveys. pulse desire to leave turnover annual
pulse
José has been at ABC Company for the past 20 years. He just turned 68 and is now ending his work life. What is this scenario an example of? involuntary turnover layoff leave of absence retirement
retirement
Two decision criteria frequently used to decide which employees to layoff are ______. work ethics and attitude seniority and performance closeness to retirement age and salary demographics and performance problems
seniority and performance
Payments made to departing employees during organizationally initiated turnover is referred to as ______ pay. severance performance unemployment bridge
severance
In a(n) ______ interview, an employee who is not leaving the organization is asked questions such as "Are you happy on the job and with your career?" desire to leave stay ease of movement pulse
stay
The correlation between absenteeism and turnover is ______ the correlation between tardiness and turnover. nonexistent compared to weaker than stronger than similar to
stronger than
Being late to work without giving notice is ______. voluntary turnover absenteeism layoff tardiness
tardiness
Robert has been late to work for several days without giving notice. This indicates Robert has a problem with ______. attendance absenteeism employability tardiness
tardiness
It is essential to compare a company's ______ rates within the context of industry averages and the unemployment rate. turnover dismissal layoff absenteeism
turnover
Hikaru recently found out his wife is ill. He has decided to quit his job to be available to take care of her. This is an example of the ______ model of turnover. unfolding shock job embeddedness classic
unfolding
______ is an employment termination caused by the worker's failure to meet organizational expectations. Authorized departure Voluntary turnover Retirement Dismissal
Dismissal
______ refers to employees considering the job market, examining the availability of alternative jobs, and thinking about the likelihood of finding a job that is at least as good as their current job. Ease of movement Desire to leave Turnover Employment at will
Ease of movement
______ allow(s) an organization to learn why employees are leaving so that they can make appropriate changes to increase retention. Behavioral observations Exit interviews Stay interviews Organizational communication
Exit interviews
______ refers to involuntary turnover of employees due to organizational restructuring, downsizing, or other strategic or economic reasons. Voluntary turnover Layoff Retirement Separation
Layoff
Griffin thought about leaving his current job for a new one, but then he considered his existing friendships with coworkers and how settled his family is in their community. Why does Griffin opt to stay at his job rather than leave? engagement upper management support lack of having a job lined up embeddedness
embeddedness
Employees expect to gain skills and abilities that will help them find a job and be successful in their careers. In other words, they expect their current work to enhance their ______. job embeddedness job satisfaction employability work engagement
employability
Providing internal opportunities for advancement, participation initiatives, and a selective hiring process foster a high level of ______. turnover employees' commitment absenteeism group cohesion
employees' commitment
If a state endorses a "covenant of good faith," it is ______. illegal to dismiss an employee in a malicious way important to consider religious beliefs when terminating an employee illegal for employers to terminate employees for absenteeism illegal to terminate employees before their onboarding ends
illegal to dismiss an employee in a malicious way
An employee's contentment with different facets of their work, including the work itself, supervision, pay, and advancement opportunities is called ______. job satisfaction work engagement ease of movement employability
job satisfaction
A form of involuntary turnover that involves separation due to economic or strategic reasons is ______. retirements resignations layoffs notifications
layoffs
Since research suggests that 10-25% of newly hired employees leave within their first six months, it is important to implement successful ______. partnerships career development centers onboarding work arrangements
onboarding
Which practice teaches newcomers about the company culture and welcomes them to the organization? partnership career development centers onboarding work arrangements
onboarding
To allow for a less negative dismissal interview, who should communicate the termination decision to the dismissed employee? the employee's direct manager an HR representative upper management an outsource agent
the employee's direct manager
Which theoretical model recognizes that employees' voluntary departure is often motivated by factors other than job satisfaction? the job embeddedness model of turnover the job satisfaction model of turnover the unfolding model of turnover the motivational model of turnover
the unfolding model of turnover
Ethan decided to leave his current job because he was offered a better position at another company. What is this scenario an example of? involuntary turnover voluntary turnover retirement layoff
voluntary turnover
Feelings of emotional connection to work and a state of being where employees bring their personal selves to work is called ______. job satisfaction work engagement ease of movement employability
work engagement
