Human Resources: Chapter 10 Quiz

______ complements turnover rate and together may highlight trends and identify patterns in an organization's employment. Promotion rate Retention rate Unemployment rate Utility rate

Retention rate

______ is the process of choosing to end one's work life. Involuntary turnover A layoff Retirement Dismissal

Retirement

The moniker______ refers to a former employee who decides to come back to the organization. retiree boomerang senior bridge

boomerang

Older employees may decide to stay when a company offers ______, a reduction of one's hours or job demands. employment at will bridge employment job rotation onboarding

bridge employment

When older workers reduce hours or reduce job demands within the same or a different organization instead of exiting the workforce, it is called ______. voluntary turnover boomerangs bridge employment employment at will

bridge employment

A poor-quality relationship with a manager, stress from lack of role clarity, or the presence of role conflict can create ______ for employees. dismissal desire to leave ease of movement boomerangs

desire to leave

Dissatisfaction with different aspects of a job, lack of commitment to the organization, and poor supervision can create ______ for employees. dismissal desire to leave ease of movement boomerangs

desire to leave

Carla has provided feedback to Jim, a poorly performing employee, but the problem has not been solved. What could Carla do next to provide Jim ample opportunity for improvement? incentivize Jim with a bonus suggest a job rotation for Jim punish Jim with a pay cut devise a performance improvement plan

devise a performance improvement plan

Job satisfaction, work engagement, organizational commitment, and stress are all examples of ______. HR practices that reduce turnover theories of work achievement topics of discussion during an onboarding process predictors of employee turnover

predictors of employee turnover

Short, frequent questionnaires that can help predict and manage turnover are called ______ surveys. pulse desire to leave turnover annual

pulse

José has been at ABC Company for the past 20 years. He just turned 68 and is now ending his work life. What is this scenario an example of? involuntary turnover layoff leave of absence retirement

retirement

Two decision criteria frequently used to decide which employees to layoff are ______. work ethics and attitude seniority and performance closeness to retirement age and salary demographics and performance problems

seniority and performance

Payments made to departing employees during organizationally initiated turnover is referred to as ______ pay. severance performance unemployment bridge

severance

In a(n) ______ interview, an employee who is not leaving the organization is asked questions such as "Are you happy on the job and with your career?" desire to leave stay ease of movement pulse

stay

The correlation between absenteeism and turnover is ______ the correlation between tardiness and turnover. nonexistent compared to weaker than stronger than similar to

stronger than

Being late to work without giving notice is ______. voluntary turnover absenteeism layoff tardiness

tardiness

Robert has been late to work for several days without giving notice. This indicates Robert has a problem with ______. attendance absenteeism employability tardiness

tardiness

It is essential to compare a company's ______ rates within the context of industry averages and the unemployment rate. turnover dismissal layoff absenteeism

turnover

Hikaru recently found out his wife is ill. He has decided to quit his job to be available to take care of her. This is an example of the ______ model of turnover. unfolding shock job embeddedness classic

unfolding

______ is an employment termination caused by the worker's failure to meet organizational expectations. Authorized departure Voluntary turnover Retirement Dismissal

Dismissal

______ refers to employees considering the job market, examining the availability of alternative jobs, and thinking about the likelihood of finding a job that is at least as good as their current job. Ease of movement Desire to leave Turnover Employment at will

Ease of movement

______ allow(s) an organization to learn why employees are leaving so that they can make appropriate changes to increase retention. Behavioral observations Exit interviews Stay interviews Organizational communication

Exit interviews

______ refers to involuntary turnover of employees due to organizational restructuring, downsizing, or other strategic or economic reasons. Voluntary turnover Layoff Retirement Separation

Layoff

Griffin thought about leaving his current job for a new one, but then he considered his existing friendships with coworkers and how settled his family is in their community. Why does Griffin opt to stay at his job rather than leave? engagement upper management support lack of having a job lined up embeddedness

embeddedness

Employees expect to gain skills and abilities that will help them find a job and be successful in their careers. In other words, they expect their current work to enhance their ______. job embeddedness job satisfaction employability work engagement

employability

Providing internal opportunities for advancement, participation initiatives, and a selective hiring process foster a high level of ______. turnover employees' commitment absenteeism group cohesion

employees' commitment

If a state endorses a "covenant of good faith," it is ______. illegal to dismiss an employee in a malicious way important to consider religious beliefs when terminating an employee illegal for employers to terminate employees for absenteeism illegal to terminate employees before their onboarding ends

illegal to dismiss an employee in a malicious way

An employee's contentment with different facets of their work, including the work itself, supervision, pay, and advancement opportunities is called ______. job satisfaction work engagement ease of movement employability

job satisfaction

A form of involuntary turnover that involves separation due to economic or strategic reasons is ______. retirements resignations layoffs notifications

layoffs

Since research suggests that 10-25% of newly hired employees leave within their first six months, it is important to implement successful ______. partnerships career development centers onboarding work arrangements

onboarding

Which practice teaches newcomers about the company culture and welcomes them to the organization? partnership career development centers onboarding work arrangements

onboarding

To allow for a less negative dismissal interview, who should communicate the termination decision to the dismissed employee? the employee's direct manager an HR representative upper management an outsource agent

the employee's direct manager

Which theoretical model recognizes that employees' voluntary departure is often motivated by factors other than job satisfaction? the job embeddedness model of turnover the job satisfaction model of turnover the unfolding model of turnover the motivational model of turnover

the unfolding model of turnover

Ethan decided to leave his current job because he was offered a better position at another company. What is this scenario an example of? involuntary turnover voluntary turnover retirement layoff

voluntary turnover

Feelings of emotional connection to work and a state of being where employees bring their personal selves to work is called ______. job satisfaction work engagement ease of movement employability

work engagement