IA2 Study Guide
Veronique wants to avoid making simple errors when sending emails. What is the BEST advice she can follow to send her emails more accurately and more professionally
Craft the body of the email before filling in the address
Marcus works on a team. All of the members consider themselves to be interdependent. How is this MOST likely demonstrated?
They rely on each other to accomplish tasks
Isabella works for the global professional services firm Deloitte. Her boss is sending her and five of her colleagues to one of Deloitte's Greenhouses. What is MOST likely the goal of their visit to the Greenhouse?
To engage in innovative and creative ideas
Brandi's supervisor has asked her to prepare a status update presentation for next week's meeting. What is MOST likely the purpose of this presentation?
To inform her colleagues about progress on a project
Jorge is creating a slide deck. What is MOST likely his goal for this task?
To prepare visuals for an upcoming presentation
An effective team continually evaluates its own performance and adapts to changes in the business environment as needed
True
Toyota uses the Five Whys method. Dominic's company decides to use this method as well. When will Dominic's company MOST likely use this method?
When they are solving a problem
English professor Walter Ong created a theory about orality. What did his theory explain?
Why digital communication is informal and conversational
Leonardo is writing an interview script in preparation for interviews he will be conducting with local shoppers. What is the MOST logical way for him to structure his questions.
start with simple questions that gradually get harder
Janet is supposed to complete her contract by using an electronic signature. How is she MOST likely to complete her contract?
By typing her name into a document
Calvin has a lot to say about a new product he is launching. Which medium will MOST drastically limit the amount of information he can put in his message?
A Twitter post
Pamela is asked to bring marketing collateral to the upcoming job fair where her team is presenting. What should she MOST likely bring to accomplish this task?
A brochure describing her company
Sofie completed many informative, persuasive, and instructional presentations during this quarter. Which presentation is MOST likely to be described as persuasive
A motivational speech
Contrast a team and a group. What makes a team different from a group?
A team works toward a common goal
Anna-Marie has been asked to manage her company's Facebook page. What rule should she follow when curating this page if she wants to be MOST professional and respectful?
Always acknowledge comments promptly
Derrick's team is facing a challenge. What is the MOST logical first action they should take to resolve this challenge?
Define the problem
What is TRUE about the prevalence of diversity in the modern workplace?
Diversity in the workplace has continued to increase
Enzo is told by his supervisor to use a template in his informational presentation. What does this MOST likely mean for Enzo?
Enzo will have less work to do for his presentation
Michael tells his colleagues that his role as the speaker in the conference room is the most important part of the communication process. How should his colleagues MOST appropriately respond?
Explain that the speaker and the audience are equally important
Antony is starting his presentation. Based on best practices, what is the LEAST engaging way for him to begin?
Good morning! I'm Anthony, and I'm excited to be here
Antonio wants to build trust with his new customers through his social media posts. How would this work BEST be described?
He is trying to achieve a relational goal
Nathaniel reads this statistic in a brochure: "Ninety-five percent of teenagers have lied to their parents." He then writes in his notes, "Most teens have told their parents lies." What did Nathaniel MOST likely do with the given information?
He paraphrased the information
After rehearsing his speech, Randall asked his colleague for some feedback. The colleague said that Randall needs to pay attention to his pace. How will Randall MOST likely correct this issue?
He will speak more slowly
Marcus accepted a job in the public sector. What does this MOST likely mean for Marcus?
He works for a government agency
What is TRUE about current trends in business communication?
Information is becoming more digital and more visual
Josh prefers to post to his family and friends on a social media app that focuses on visual content with minimal written content. What would be the MOST appropriate social media outlet for Josh?
Donavan is a pro at hosting video meetings; however, he is unsure how to lead a webinar. Based on industry standards, what should he do to lead an effective, professional webinar that is MOST likely to engage the participants?
Invite audience members to chat their ideas and questions
Irene is going to California to try to get an important client to renew their lucrative contract. Based on industry trends, what is MOST likely TRUE about her presentation to this client?
Irene will begin with a historical reenactment of events
Stephan's company encourages employees to use a software known as Canva. Why is this MOST likely encouraged
It helps create professional looking graphics
What does the Federal Trade Commission Act do?
It prohibits unfair or deceptive commercial practices
What does the Financial Services Modernization Act do?
It prohibits unfair or deceptive commercial practices
What is MOST likely TRUE about an effective team?
Its members are interdependent
Carla is part of a dysfunctional team that cannot get anything accomplished. According to Patrick Lencioni, a teamwork expert, what is MOST likely one of the reasons for this dysfunction?
There is not enough trust on the team
Lewis Goldberg has identified five "primary" factors that determine an individual's personality. What is one of these factors?
Openness to experience
Dwayne wants to make a form for his clients that they can fill in online. Which medium would be MOST appropriate for creating a fillable form
Compare all types of business presentations. What is the MOST popular type of business presentation used?
Persuasive
Charles has just joined Twitter. What is one TRUE thing about Twitter that he should know when using this platform?
Posts are limited to only a small number of characters
Compare primary and secondary sources used in research. What is one difference between these two types of research
Primary sources include research led by one's employer; secondary sources include research led by someone other than the employer
Juanita's favorite task when working with a team is taking notes about what everyone says and writing a summary of the meeting. According to Howard Gardener's theory of multiple intelligences, how would Juanita MOST likely be classified?
She has strong verbal-linguistic intelligence
Maryse is adding infographics to her slide deck. What does this MOST likely mean?
She is crafting diagrams to summarize data
Yolanda is responsible for the meeting minutes. What does this MOST likely mean for Yolanda?
She is participating in a face-to-face meeting
Erica modified the typography on her team's slide deck. What does this MOST likely mean?
She switched the font style and size
Shania has invited 15 clients and consultants to a lunch meeting. They all have an interest in their team's mission. How would the company MOST accurately classify these guests?
They are multiple intelligences
Contrast a group and a team. Which collection of people BEST describes a group but NOT a team?
Six students working on homework assignments in the same algebra classroom
Chloe's grandmother wants to be a part of an online community where she can touch base with family members and share pictures. What does this BEST describe?
Social networking
Kira is starting to construct a presentation. She can build the three essential pillars for her presentation in any order. However, one pillar seems more critical than the others. Which pillar seems more critical than the others. Which pillar makes the MOST sense for Kira to focus on first because it is MOST likely to be linked to a successful presentation overall?
audience
Juan's company wants to decrease the use of email in internal communications. They're looking for a quicker, less formal medium to use. What medium would BEST fit their needs
direct messaging
Even though email is an insecure channel that is easily hacked, many organizations still use it for confidential communications
true
The word "brand" can refer to a company as a whole or to a specific product or service the company offers.
true
Mario's company needs to cut expenses. They are considering using more cost-efficient ways to communicate. Which type of communication MOST likely causes the largest financial burdens for Mario's company?
web conferences
