Info System Exam #1 (old test questions)
the reduction of errors to 3.4 defects per million opportunities is central to the concept of:
six sigma
the principal liaison between the information systems groups and the rest of the organization is a(n):
systems analyst
a computerized system that performs and records, the daily dealings necessary to conduct business is classified as an: a. executive support system b. management level system c. decision support system d. transaction processing system
transaction processing system
you are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision? a. value chain b. CAD software c. benchmarking d. industry best practices
d. CAD software
which of the following is not one of the four basic strategies a company can employ to deal with competitive forces? a. strengthen customer and supplier intimacy b. focus on market niche c. differentiate products d. compete on employee loyalty
d. compete on employee loyalty
which of the following would not be considered part of the implementation phase of problem solving? a. change management b. purchasing hardware for an information systems solution c. training an employee on new systems software d. evaluating a selection of software packages for implementing a new business process
d. evaluating a selection of software packages for implementing a new business process
an information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: a. decision making and control in an organization b. communications and data flow c. managers analyzing the organizations raw data d. the creation of new products and services
decision making and control in an organization
the final step in the four step model of business problem solving is:
implementation
in a hierarchal organization, the upper levels consist of:
managerial, professional, and technical workers
when a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ____ strategy.
market niche
electronic computers and related software programs are the technical foundation, the tools and materials, of:
modern information systems
all of the following are ways to improve quality except: a. improving products and services based on customer demands b. simplifying the production process c. implementing a new information system d. improving production precision
implementing a new information system
the three activities in an information system that produce the information organizations use to control operations are:
input, processing, output
supply chain management systems are one type of _____ because they automate the flow of information across company boundaries. a. KMS b. enterprise system c. MIS d. interorganizational system
inter-organizational system
which of the following describes a Silo?
isolated
the three principal levels of hierarchies within a business organization are:
senior management, middle management, operational management
to what competitive force did the printed encyclopedia industry succumb?
substitute products or services
_____ systems integrate and share information from suppliers, manufacturers, distributers, and logistics companies.
supply chain management
instant messaging, videoconferencing, and shared screens are all examples of ______ collaboration tools.
synchronous
_____ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location
telepresence
engineers and architects are an example of?
knowledge workers
one impediment (hinderance or obstruction) to aligning IT infrastructure to architecture is? a. customer feedback b. competition c. legacy system d. TPS system
legacy system
executive support systems are information systems that support the:
long-range planning activities of senior management
the internet raises the bargaining power of customers by:
making information available to everyone
_____ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. a. CRM b. MIS c. ESS d. CPS
CRM
a ______ is an activity at which a firm excels as a world-class leader.
core competency
what is the primary benefit of using information services to enhance business processes?
automate manual processes
poor business processes is an example of the _____ dimension of business problems. a. management b. organizational c. people d. infrastructure
b. organizational
the most successful solutions or methods for achieving a business objective are called:
best practices
DSS and MIS are also referred to as ______ systems: a. business information b. business intelligence c. executive support d. business model
business intelligence
an example of raw data from a national chain of automobile stores would be: a. average of 13 toyotas sold daily in kentucky in 2007 b. 300 toyota RAV4s sold during fourth quarter 2007 in kentucky c. 1 toyota RAV4 sold january 7th, 2008 in louisville, kentucky- $28000 d. annual sales of toyota RAV4s increased 2.4%
c. 1 toyota RAV4 sold january 7th, 2008 in louisville, kentucky for $28000
which of the following is NOT one of the competitive forces of Porter's model? a. suppliers b. other competitors c. external environment d. customers
c. external environment
benchmarking:
compares the efficiency and effectiveness of your business processes against strict standards
_____ support making decisions that are unique, rapidly changing, and not easily specified in advance?
decision support systems
the use of digital technology and the internet to execute the major business processes in the enterprise is called:
e-business
buying or selling goods over the internet is called:
e-commerce
the six important business objectives to information system investment include all of the following except: a. competitive advantage b. employee morale c. improved decision making d. survival
employee morale
what is the most important benefit of an enterprise application?
enabling business functions and department to share information
an information system can enhance core competencies by:
encouraging the sharing of knowledge across business units
these systems are designed to support organization-wide process coordination and integration
enterprise applications
which of the following types of systems could be used to enable different firms to work collaboratively on a product?
extranet
BPM is considered concluded when the new processes are both implemented and accepted, true or false?
false
senior management is responsible for directing the day to day activities of the business, true or false?
false
the first step in the four step model of business problem solving is:
identifying the problem
output: a. is feedback that has been processed to create meaningful information b. is information that is returned to appropriate members of the organization to help them evaluate the input stage c. transfers raw data to the people who will use it or to the activities for which it will be used d. transfers processed information to the people who will use it or to the activities for which it will be used
transfers processed information to the people who will use it or to the activities for which it will be used
Mass customization allows a company to offer individually tailored products using the same production resources as mass production, true or false?
true
a business model describes how a company produces, delivers, and sells a product or service to create wealth, true or false?
true
a cross functional business process requires information to be shared between different business departments, true or false?
true
intranets: a. based on mainframe technology b. are multiple networks joined together c. are typically used to communicate with the business's trusted vendors d. use internet technology for a private company network
use internet technology for a private company network
a virtual company:
uses the capabilities of other companies without being physically tied to those companies