Info System Exam #1 (old test questions)

the reduction of errors to 3.4 defects per million opportunities is central to the concept of:

six sigma

the principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

a computerized system that performs and records, the daily dealings necessary to conduct business is classified as an: a. executive support system b. management level system c. decision support system d. transaction processing system

transaction processing system

you are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision? a. value chain b. CAD software c. benchmarking d. industry best practices

d. CAD software

which of the following is not one of the four basic strategies a company can employ to deal with competitive forces? a. strengthen customer and supplier intimacy b. focus on market niche c. differentiate products d. compete on employee loyalty

d. compete on employee loyalty

which of the following would not be considered part of the implementation phase of problem solving? a. change management b. purchasing hardware for an information systems solution c. training an employee on new systems software d. evaluating a selection of software packages for implementing a new business process

d. evaluating a selection of software packages for implementing a new business process

an information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: a. decision making and control in an organization b. communications and data flow c. managers analyzing the organizations raw data d. the creation of new products and services

decision making and control in an organization

the final step in the four step model of business problem solving is:

implementation

in a hierarchal organization, the upper levels consist of:

managerial, professional, and technical workers

when a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ____ strategy.

market niche

electronic computers and related software programs are the technical foundation, the tools and materials, of:

modern information systems

all of the following are ways to improve quality except: a. improving products and services based on customer demands b. simplifying the production process c. implementing a new information system d. improving production precision

implementing a new information system

the three activities in an information system that produce the information organizations use to control operations are:

input, processing, output

supply chain management systems are one type of _____ because they automate the flow of information across company boundaries. a. KMS b. enterprise system c. MIS d. interorganizational system

inter-organizational system

which of the following describes a Silo?

isolated

the three principal levels of hierarchies within a business organization are:

senior management, middle management, operational management

to what competitive force did the printed encyclopedia industry succumb?

substitute products or services

_____ systems integrate and share information from suppliers, manufacturers, distributers, and logistics companies.

supply chain management

instant messaging, videoconferencing, and shared screens are all examples of ______ collaboration tools.

synchronous

_____ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location

telepresence

engineers and architects are an example of?

knowledge workers

one impediment (hinderance or obstruction) to aligning IT infrastructure to architecture is? a. customer feedback b. competition c. legacy system d. TPS system

legacy system

executive support systems are information systems that support the:

long-range planning activities of senior management

the internet raises the bargaining power of customers by:

making information available to everyone

_____ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. a. CRM b. MIS c. ESS d. CPS

CRM

a ______ is an activity at which a firm excels as a world-class leader.

core competency

what is the primary benefit of using information services to enhance business processes?

automate manual processes

poor business processes is an example of the _____ dimension of business problems. a. management b. organizational c. people d. infrastructure

b. organizational

the most successful solutions or methods for achieving a business objective are called:

best practices

DSS and MIS are also referred to as ______ systems: a. business information b. business intelligence c. executive support d. business model

business intelligence

an example of raw data from a national chain of automobile stores would be: a. average of 13 toyotas sold daily in kentucky in 2007 b. 300 toyota RAV4s sold during fourth quarter 2007 in kentucky c. 1 toyota RAV4 sold january 7th, 2008 in louisville, kentucky- $28000 d. annual sales of toyota RAV4s increased 2.4%

c. 1 toyota RAV4 sold january 7th, 2008 in louisville, kentucky for $28000

which of the following is NOT one of the competitive forces of Porter's model? a. suppliers b. other competitors c. external environment d. customers

c. external environment

benchmarking:

compares the efficiency and effectiveness of your business processes against strict standards

_____ support making decisions that are unique, rapidly changing, and not easily specified in advance?

decision support systems

the use of digital technology and the internet to execute the major business processes in the enterprise is called:

e-business

buying or selling goods over the internet is called:

e-commerce

the six important business objectives to information system investment include all of the following except: a. competitive advantage b. employee morale c. improved decision making d. survival

employee morale

what is the most important benefit of an enterprise application?

enabling business functions and department to share information

an information system can enhance core competencies by:

encouraging the sharing of knowledge across business units

these systems are designed to support organization-wide process coordination and integration

enterprise applications

which of the following types of systems could be used to enable different firms to work collaboratively on a product?

extranet

BPM is considered concluded when the new processes are both implemented and accepted, true or false?

false

senior management is responsible for directing the day to day activities of the business, true or false?

false

the first step in the four step model of business problem solving is:

identifying the problem

output: a. is feedback that has been processed to create meaningful information b. is information that is returned to appropriate members of the organization to help them evaluate the input stage c. transfers raw data to the people who will use it or to the activities for which it will be used d. transfers processed information to the people who will use it or to the activities for which it will be used

transfers processed information to the people who will use it or to the activities for which it will be used

Mass customization allows a company to offer individually tailored products using the same production resources as mass production, true or false?

true

a business model describes how a company produces, delivers, and sells a product or service to create wealth, true or false?

true

a cross functional business process requires information to be shared between different business departments, true or false?

true

intranets: a. based on mainframe technology b. are multiple networks joined together c. are typically used to communicate with the business's trusted vendors d. use internet technology for a private company network

use internet technology for a private company network

a virtual company:

uses the capabilities of other companies without being physically tied to those companies