Instructor Contact Info
Instructor
Director of Education - Stephen Mettling, CDEI Course Instructor - William Wilkis Instructor Telephone Number: 866-739-7277 (9:00 a.m. - 4:00 p.m. M-F CST) E-mail Address: [email protected] Technical Support & Customer Care Telephone Number: 314-205-1685 E-mail Address: [email protected] You can also contact our instructors by mail at: American School of Real Estate Express, LLC Dba: RealEstateExpress.com 12977 North Forty Drive, Suite 368 St. Louis, MO 63141
Ways to get help
Live Help - Even before you register, you can have real-time dialogues with a staff member right there on the site, through the Live Help window. Ask The Expert - Throughout your California Real Estate Principles course, you can instantaneously send questions to your instructor for fast, direct response. Your Student Forum - Another avenue of dialogue where your Instructor answers your questions, but makes all answers visible to you and your classmates. Private Email - As a student, you'll have access to your Instructor's private e-mail address, for any individual correspondence you want to send. Instructors will respond to student emails within 24 hours. Telephone - As a student, you can reach your instructor during business hours at this toll-free number: 866-739-7277. By identifying yourself as a student, we can expedite your call to your instructor. Alternatively, it is our policy that all instructors respond to student emails within one business day. Most students find email communications to be exigent and fast.
Student Support
Student Support There are several ways for students to receive support: 1.If you are logged into your account homepage, click on "Student Tools" on the right hand side of your screen. Next select "Ask the Expert" Click on the Forum for the state or course you are taking. Once you have accessed the Forum, you will be able to view all of the questions and answers that have been previously posted. 2.If you are not logged into your account, you can click "Contact" on the left hand side of your screen on our school homepage. Follow the instructions on the page to submit a question. You must include your full name (first and last), the email address you registered with and your message. If you do not provide your full first and last name or use an email other than the one you used when you registered for your course, we may not be able to find your account and respond to your inquiry. 3.You can contact us by email at [email protected]. You must provide your full first and last name. If you are emailing from an email address other than the one you used when you registered for your course, provide the email address you used in your student account. Email is the preferred method of contact and is available 7 days a week. All emails will be responded to within 24 hours of receipt. Please note some email providers block our responses as spam and you may need to add this email address to your approved list. If you have not received a response within the 24 hour timeframe, first check your spam folder, and then call our office at 866-739.7277. 4.Telephone support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. and until 4:00 p.m. on Fridays, CST at 866-739-7277. If you have questions regarding course content or require clarification on course information, contact your instructor directly at the email address provided during registration and in your course syllabus.
