Interpersonal Communication
Define INTERPERSONAL COMMUNICATION (Beebe &Redmann)
A distinctive, transactional form of human communication involving mutual influence, usually for the purpose of managing relationships
Define EMPATHY
an emotional reaction that is similar to the one being experienced by another person
Define External Barriers
the immediate environment; things you can see, hear, smell, touch
Define CULTURAL
the learned system of knowledge, behaviors, attitudes, beliefs, values, and norms shared by a group of people
Define CHANNEL
the method through which communication occurs
List the elements of CONFLICT RESOLUTION
1. An expressed struggle 2. Between at least two interdependent people 3. Incompatible goals, scarce resources, and interference 4. Achieving a goal
List Steps of Conflict Process
1. Awareness 2. Problem 3. Action 4. Managing Conflict 5. Maintenance
What are the Techniques for Active Listening?
1. Clarifying 2. Paraphrasing 3. Acknowledging 4. Summarizing 5. Framing 6. Note Taking
What are the BARRIERS OF COMMUNICATION?
1. External Barriers 2. Internal Barriers 3. Semantic Barriers
What are the 5 principles of INTERPERSONAL COMMUNICATION?
1. Inescapable 2. Irreversible 3. Complicated 4. Contextual 5. Social Roles
What are the QUESTIONING TECHNIQUES?
1. Open-Ended 2. Closed-Ended 3. Open and Closed end Question used for Conversations 4. Probing 5. Interpretive 6. Clarifying
What are the types of FEEDBACK?
1. POSITIVE 2. NEGATIVE 3. GUIDANCE 4. NEUTRAL
List the FIVE CONTEXTS for which communication takes place:
1. Psychological Context 2. Relational Context 3. Situational Context 4. Environmental Context 5. Culture Context
What are the 4 uses of NONVERBAL COMMUNICATION?
1. Reinforces 2. Regulating 3. Substituting 4. Contradicting
List the PURPOSE OF A MESSAGE
1. Relating to Others 2. Influencing Others 3. Convey Information 4. Providing Feedback 5. Performance Feedback 6. Conflict Resolution
List the elements of the COMMUNICATION CYCLE
1. Source/Receiver 2. Message 3. Channel 4. Noise 5. Context 6. Feedback 7. Perception
List the SIX PEOPLE involved in "Complicated" Interpersonal Communication
1. Who you think you are. 2. Who you think the other person is. 3. Who you think the other person thinks you are. 4. Who the other person thinks he or she is. 5. Who the other person thinks you are. 6. Who the other person thinks you think they are.
Define PERCEPTION
A cognitive process through which we interpret our experiences and come to our own unique understanding
Define NOISE
Anything that distracts us from concentrating on the message Can be PHYSICAL or PSYCHOLOGICAL
The RECEIVER of interpersonal communication does what?
Decodes the message and interprets it in order to give meaning to it through their perception.
The Source of interpersonal communication does what?
Encodes the message through speaking or nonverbal communication
What are the 4 CATEGORIES OF LISTENING?
Passive Listening Competitive Listening Active Listening Reflective Listening
Interpersonal communication involves __________ and a ________?
Source & Receiver
Define Social Roles
That communication adapts based on the role you are in at the time.
Define INTERPERSONAL COMMUNICATION (O'Hair & Wiemann)
The exchange of verbal and nonverbal messages between two people who have a relationship and are influenced by the partners messages.
Define CONTEXTUAL
The setting in which the communication takes place. There are FIVE CONTEXTS for which communication takes place within
Define Complicated
Things that further complicate are our CULTURE, EDUCATION, AND ETHICS "SIX PEOPLE INVOLVED"
Define Inescapable
We communicate through words, tone, voice, posture, eye contact, facial expressions, and body language. We are constantly communicating with those around us. (King, 2000)
Define MESSAGES
communicated through verbal and nonverbal interactions
Define OTHER-ORIENTED
describes the importance of focusing on others rather than yourself during communication
Define SEMANTIC Barriers
includes 1. language 2. education 3. culture
Define SELF-DISCLOSURE
information that we purposely disclose to others about ourselves that they would not learn if we did not tell them
Define INTERNAL Barriers
take place within your mind or body; thoughts and biases that you have about your environment or the person you are communicating with
Define CONTEXT
the Who, What, Where, Why
Define Irreversible
you cannot take back something you have said, regardless of wether you have said it verbally, nonverbally, in a text message, via email or on a website. (King, 2000)