Interpersonal Communication

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Define INTERPERSONAL COMMUNICATION (Beebe &Redmann)

A distinctive, transactional form of human communication involving mutual influence, usually for the purpose of managing relationships

Define EMPATHY

an emotional reaction that is similar to the one being experienced by another person

Define External Barriers

the immediate environment; things you can see, hear, smell, touch

Define CULTURAL

the learned system of knowledge, behaviors, attitudes, beliefs, values, and norms shared by a group of people

Define CHANNEL

the method through which communication occurs

List the elements of CONFLICT RESOLUTION

1. An expressed struggle 2. Between at least two interdependent people 3. Incompatible goals, scarce resources, and interference 4. Achieving a goal

List Steps of Conflict Process

1. Awareness 2. Problem 3. Action 4. Managing Conflict 5. Maintenance

What are the Techniques for Active Listening?

1. Clarifying 2. Paraphrasing 3. Acknowledging 4. Summarizing 5. Framing 6. Note Taking

What are the BARRIERS OF COMMUNICATION?

1. External Barriers 2. Internal Barriers 3. Semantic Barriers

What are the 5 principles of INTERPERSONAL COMMUNICATION?

1. Inescapable 2. Irreversible 3. Complicated 4. Contextual 5. Social Roles

What are the QUESTIONING TECHNIQUES?

1. Open-Ended 2. Closed-Ended 3. Open and Closed end Question used for Conversations 4. Probing 5. Interpretive 6. Clarifying

What are the types of FEEDBACK?

1. POSITIVE 2. NEGATIVE 3. GUIDANCE 4. NEUTRAL

List the FIVE CONTEXTS for which communication takes place:

1. Psychological Context 2. Relational Context 3. Situational Context 4. Environmental Context 5. Culture Context

What are the 4 uses of NONVERBAL COMMUNICATION?

1. Reinforces 2. Regulating 3. Substituting 4. Contradicting

List the PURPOSE OF A MESSAGE

1. Relating to Others 2. Influencing Others 3. Convey Information 4. Providing Feedback 5. Performance Feedback 6. Conflict Resolution

List the elements of the COMMUNICATION CYCLE

1. Source/Receiver 2. Message 3. Channel 4. Noise 5. Context 6. Feedback 7. Perception

List the SIX PEOPLE involved in "Complicated" Interpersonal Communication

1. Who you think you are. 2. Who you think the other person is. 3. Who you think the other person thinks you are. 4. Who the other person thinks he or she is. 5. Who the other person thinks you are. 6. Who the other person thinks you think they are.

Define PERCEPTION

A cognitive process through which we interpret our experiences and come to our own unique understanding

Define NOISE

Anything that distracts us from concentrating on the message Can be PHYSICAL or PSYCHOLOGICAL

The RECEIVER of interpersonal communication does what?

Decodes the message and interprets it in order to give meaning to it through their perception.

The Source of interpersonal communication does what?

Encodes the message through speaking or nonverbal communication

What are the 4 CATEGORIES OF LISTENING?

Passive Listening Competitive Listening Active Listening Reflective Listening

Interpersonal communication involves __________ and a ________?

Source & Receiver

Define Social Roles

That communication adapts based on the role you are in at the time.

Define INTERPERSONAL COMMUNICATION (O'Hair & Wiemann)

The exchange of verbal and nonverbal messages between two people who have a relationship and are influenced by the partners messages.

Define CONTEXTUAL

The setting in which the communication takes place. There are FIVE CONTEXTS for which communication takes place within

Define Complicated

Things that further complicate are our CULTURE, EDUCATION, AND ETHICS "SIX PEOPLE INVOLVED"

Define Inescapable

We communicate through words, tone, voice, posture, eye contact, facial expressions, and body language. We are constantly communicating with those around us. (King, 2000)

Define MESSAGES

communicated through verbal and nonverbal interactions

Define OTHER-ORIENTED

describes the importance of focusing on others rather than yourself during communication

Define SEMANTIC Barriers

includes 1. language 2. education 3. culture

Define SELF-DISCLOSURE

information that we purposely disclose to others about ourselves that they would not learn if we did not tell them

Define INTERNAL Barriers

take place within your mind or body; thoughts and biases that you have about your environment or the person you are communicating with

Define CONTEXT

the Who, What, Where, Why

Define Irreversible

you cannot take back something you have said, regardless of wether you have said it verbally, nonverbally, in a text message, via email or on a website. (King, 2000)


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