Interpersonal Communication - Exam #2

David Augsberger's 5 ways to resolve conflict (fill in circle model)

1. MY WAY 2. OUR WAY 3. YOUR WAY 4. NO WAY 5. COMPROMISE

Five laws about listening: 1. listening is not _ _______ _______ 2. listening and _______ are not the same thing 3. not all listeners receive ___ ____ _______ 4. listening is not a _______ ________ 5. listening is not simply about _______ _____

1. a natural process 2. hearing 3. the same messages 4. passive activity 5. hearing words

The terms confirmation and disconfirmation refer to the extent to which you acknowledge another person. Identify which messages fit in as disconfirmation messages and which are confirmation messages a. disconfirmation b. confirmation 1. monologues 2. responds directly and exclusively to what the other says 3. demonstrates understanding 4. jumps to interpretation or evaluation

1. a. disconfirmation 2. b. confirmation 3. b. confirmation 4. a. disconfirmation

Four destructive conflict management strategies

1. avoidance 2. using force 3. defensiveness 4. aggressiveness

Thomas and Kilmann's five modes for responding to conflict situations...

1. competing 2. accommodating 3. avoiding 4. collaborating 5. compromising

Two categories of conflict

1. content conflict 2. relationship conflict

Four productive conflict management strategies

1. fight actively 2. talking 3. supportiveness 4. argumentativeness

Three central issues of conflict

1. issues of facts 2. issues of values 3. issues of policy

Conversations follow a Five-Stage developmental process. In the appropriate order, the 5 stages are (fill in the blank)...

1. opening 2. feedforward 3. business 4. feedback 5. closing

Language is rule-governed Technical: 1. ____________ rules - how words are pronounced 2. _________ rules - structure of language (grammar) Cultural: 3. ________ rules - meaning of specific words 4. _________ rules - how people use language

1. phonological 2. syntactic 3. semantic 4. pragmatic

Fill in the style map Style I: 1. 2. Style II: 3. 4. 5. Style III: 6. Style IV: 7.

1. small talk 2. shop talk 3. control talk 4. fight talk 5. spite talk 6. search talk 7. straight talk

Using DeVito's 5-stage process of listening, add the appropriate missing stages of listening to the list below (fill in the blank): 1. Receiving 2. 3. 4. 5.

2. understanding 3. remembering 4. evaluating 5. responding

True/False: DeVito believes that the way you listen should not really depend on the situation you are in

False

True/False: If you engage in depth listening you miss the opportunity to make meaningful contact with the other person's feelings and needs

False

DeVito identifies 7 stages to conflict resolution. Finish the model of conflict resolution model by filling in the remaining 3 stages as developed by DeVito (fill in the blank): Stage 1: Set the stage Stage 2: Stage 3: Stage 4: Identify and evaluate your choices Stage 5: Act on the selected choice Stage 6: Stage 7: Wrap up/Evaluate the choice and its effect

Stage 2: Define the problem Stage 3: Identify your goals Stage 6: Evaluate the choice/solution

True/False: According to DeVito, effective listening include both nonjudgemental and critical responses

True

True/Flase: Display rules are cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting

True

Allness

a communication fallacy that assumes that you can know all there is to know about someone or why they did what they did

Dialogue

a conversation in which there is genuine two-way interaction

Monologue

a conversation where one person speaks and the other listens

Verbal Aggressiveness

a method of winning an argument by inflicting psychological pain, by attacking the other person's self-concept

Nonnegotiation

a type of avoidance where you refuse to discuss the conflict or listen to the other person's arugments

Backchanneling

a type of cue that is used to communicate various types of information back to the speaker without assuming the role of speaker

Which of the following is not a function of nonverbal communication? a. to avoid expressing emotions b. to help manage impressions c. to help form relationships d. to integrate with and comment on verbal messages

a. to avoid expressing emotions

Which of these are not a function of active listening? a. to check understanding b. to make an evaluation about the speaker's perspective c. to stimulate the speaker to explore feelings d. to acknowledge the speaker's feelings

b. to make an evaluation about the speaker's perspective

Assertive messages

behaviors that enable you to act in your own best interest without denying or infringing on the rights of others

Emblems

body gestures that directly translate into words or phrases

Olfactory communication

communication through smell

There are 3 types of risk when self-disclosing. Which of the following is not one of the 3 risks according to DeVito? a. Personal Risk b. Professional Risk c. Relational Risk d. Physiological Risk

d. Physiological Risk

Geoffery Leech identified 6 Maxims that seem to encompass what people commonly think of as conversational politeness. The Maxim of Generosity is one the 6 Maxims of Politeness. Which of the following is not one of the other Maxims of Politeness? a. Maxim of sympathy b. Maxim of tact c. Maxim of modesty d. Maxim of Approbation e. These are all Maxims of Politeness

e. These are all Maxims of Politeness

Illustrators

gestures that enhance the verbal messages they accompany

Regulators

gestures that monitor, control, coordinate, or maintain the speaking of another individual

Collaborating conflict style

ideally, this enables each person's needs to be met, making it an "I Win, You Win" situation

Accommodating conflict style

in ones quest to maintain harmony, they sacrifice their own needs for the needs of the other person. It is the "I Lose, You Win" philosophy

Competitive conflict style

involves great concern for your own needs and desires, and little for those of others. It is the "I Win, You Lose" philosophy

"Gunnysacking"

involves storing up grievances and then unloading them on the other person

Affect displays

movements of the body, face, as well as hands that communicate emotions

Argumentativeness

refers to ones willingness to argue for a point of view-- ones tendency to speak their minds on significant issues

Truth bias

the assumption that people are telling the truth. This is especially strong in long-term relationships where it is simply expected that each person tells the truth

Turn-taking

the defining feature of a conversation, where the speaker and listener exchange roles throughout the interaction

Kinesics

the study of communication through body movements and gestures

Oculesics

the study of communication via eyes (like the duration, direction, and the quality of eye movements)

Haptics

the study of how touch has different meanings

Proximics

the study of the ways we use space to communicate

Indiscrimination

this is a form of stereotyping that fails to see the unique differences among people or things covered by the same label

Intensional orientation

this refers to the tendency to view people, objects, and events in terms of how they're talked about or labeled rather than in terms of how they actually exist

Static evaluation

we engage in this when we retain an evaluation of a person despite the inevitable changes in the person