Intro to Business - Ch. 8

Arbitration is the process of settling a labor-management dispute with a binding decision.

True

During the last three decades, the number of decertification elections has decreased.

False

In business, an example of a protected class would be the spotted owl, whose habitat loggers and the paper industry may not disturb.

False - A protected class is a specific group that has legal protection against employment discrimination

Which of the following statements about HR demand forecasting is true?

HR demand forecasting is an internal labor supply forecast.

Dottie Beauchamp recently was hired by PetSmart to help recruit, select, and train new employees to work in its stores. Beauchamp has a job in:

Human Resource Management

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

Human Resource Management

_____ is the attempt to find and attract qualified job applicants in the external labor market.

Recruitment

Human resource _____ is the creation of a strategy for meeting future human resource needs. functioning centralizing planning controlling coordinating

planning

Jon Schwartz is an electrical engineer. He works as a temporary worker for a contracting company that builds germ-free rooms for university researchers. While he likes the extra income, he would much rather stay home and work on the novel he is writing. His wife earns a six-figure income so money is not an issue. Schwartz is an example of a(n):

Contingent worker - a person who prefers temporary employment

A company with a demographic employee profile that is similar to the customer profile can gain a competitive advantage

True

A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

True

In the union shop, a non-union member may be hired, but after a probationary period he or she must join the union or leave.

True

OSHA requires that employers provide health insurance for their employees

True

The NLRB defines the bargaining unit as employees who are eligible to vote and who will be represented by a particular union if it is certified.

True

Which of the following is NOT one of the main activities for a human resource manager? performance planning and evaluation organizational career management recruiting and selecting employees training and developing employees coordinating marketing and production activities

coordinating marketing and production activities

Human resource management is the process of _____ people in order to achieve organizational goals. developing evaluating hiring doing all of the above motivating

doing all of these

Wolfgang Reithofer, a human resource manager at an Austrian brick making company, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well. Reithofer is responsible for:

job analyses

A _____ is a study of the tasks required to do a particular job well.

job analysis

One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:

job description

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n):

job specification