Intro to Management Ch.5 Study Guide
which of the following is(are) reasons employees do not welcome delegation? a. ambiguous or unclear duties and responsibilities b. fear of authority c. decreased stress d. all of the above
ambiguous or unclear duties and responsibilities
power: a. can be used for both good and evil b. is an ineffective motivator c. is decreased by delegation d. all of the above
can be used for both good and evil
_______ power is based on people's identification with a leader and what that leader stand for or symbolizes a. reward b. coercive c. legitimate d. referent
referent
_________ is examining a situation from multiple vantage points to develop a holistic picture a. parity b. reframing c. technical training d. repolarization
reframing
_______ power arises from the number of positive rewards that a leader us perceived as controlling a. coercive b. reward c. legitimate d. referent
reward
which of the following is(are) true regarding delegation? a. supervisors should usually do thing that they do better than anyone else, rather than delegate b. it is best for supervisors to closely supervise employees, as this helps develop trust c. supervisors are responsible for working with and through people to accomplish objectives, and must learn to delegate d. all of the above are true
supervisors are responsible for working with and through people to accomplish objectives, and must learn to delegate
supervisors fail to delegate because: a. they fear employees will make mistakes b. they lack trust in other c. they are insecure d. all of the above
all of the above
assigning duties and defining what is expected of employees is: a. granting authority b. assigning responsibility c. maintaining control d. requiring accountability
assigning responsibility
the right to command others and to exact performance from them is: a. delegation b. accountability c. responsibility d. authority
authority
the three key aspects of delegation are: a. authority, supervision, and responsibility b. authority, supervision, and accountability c. authority, responsibility, and accountability d. responsibility, accountability, and decentralization
authority, responsibility, and accountability
effective leaders have: a. a high need for power b. a high need to be liked and a low need for power c. a low need for power and a low need to be liked d. a high need for stress
a high need for power
according to the ________ of authority, authority originates only when it has been accepted by the group or individual over whom it is being exercised a. acceptance theory b. decentralization theory c. formal authority view d. experiential model
acceptance theory
______ means that an obligation is created when a person accepts duties and responsibilities from higher management a. authority b. responsibility c. parity d. accountability
accountability
________ are changes in societies, markets, customers, competition, and technology that force organizations to clarify values and learn new ways of operation a. internal changes b. adaptive changes c. reactive changes d. informational changes
adaptive changes
the process by which managers grant authority downward to the people who report them is: a. centralization of authority b. delegation of authority c. unassigned responsibility d. accountability
delegation of authority
Granting authority, assigning responsibility, and requiring accountability are part of the a. delegation process b. learning process c. working process d. solution process
delegation process
________ is the granting of authority to make key decisions within the employee's enlarged area of responsibility a. accountability b. abdication c. empowerment d. introspection
empowerment
_______ power results from a leader's expertise or knowledge in an area in which that leaders wants to influence others a. reward b. expert c. legitimate d. referent
expert
accountability: a. can be delegated b. flows upward in an organization c. should exceed authority d. all of the above
flows upwards in an organization
according to the ________ of authority, authority exists because someone was granted it a. acceptance theory b. decentralization theory c. formal authority view d. experiential model
formal authority view
the first step in the process of delegation is a. granting authority b. assigning responsibility c. balancing authority d. requiring accountability
granting authority
_________ power develops from internalized values that dictate that a leader has an inherent right to influence subordinates a. reward b. coercive c. legitimate d. referent
legitimate
delegating: a. relieves the supervisor of accountability b. relives the supervisor of power c. improves control d. none of the above
none of the above
the ability to influence people, events, and decisions is: a. responsibility b. accountability c. power d. parity
power