Intro to Management Ch.5 Study Guide

which of the following is(are) reasons employees do not welcome delegation? a. ambiguous or unclear duties and responsibilities b. fear of authority c. decreased stress d. all of the above

ambiguous or unclear duties and responsibilities

power: a. can be used for both good and evil b. is an ineffective motivator c. is decreased by delegation d. all of the above

can be used for both good and evil

_______ power is based on people's identification with a leader and what that leader stand for or symbolizes a. reward b. coercive c. legitimate d. referent

referent

_________ is examining a situation from multiple vantage points to develop a holistic picture a. parity b. reframing c. technical training d. repolarization

reframing

_______ power arises from the number of positive rewards that a leader us perceived as controlling a. coercive b. reward c. legitimate d. referent

reward

which of the following is(are) true regarding delegation? a. supervisors should usually do thing that they do better than anyone else, rather than delegate b. it is best for supervisors to closely supervise employees, as this helps develop trust c. supervisors are responsible for working with and through people to accomplish objectives, and must learn to delegate d. all of the above are true

supervisors are responsible for working with and through people to accomplish objectives, and must learn to delegate

supervisors fail to delegate because: a. they fear employees will make mistakes b. they lack trust in other c. they are insecure d. all of the above

all of the above

assigning duties and defining what is expected of employees is: a. granting authority b. assigning responsibility c. maintaining control d. requiring accountability

assigning responsibility

the right to command others and to exact performance from them is: a. delegation b. accountability c. responsibility d. authority

authority

the three key aspects of delegation are: a. authority, supervision, and responsibility b. authority, supervision, and accountability c. authority, responsibility, and accountability d. responsibility, accountability, and decentralization

authority, responsibility, and accountability

effective leaders have: a. a high need for power b. a high need to be liked and a low need for power c. a low need for power and a low need to be liked d. a high need for stress

a high need for power

according to the ________ of authority, authority originates only when it has been accepted by the group or individual over whom it is being exercised a. acceptance theory b. decentralization theory c. formal authority view d. experiential model

acceptance theory

______ means that an obligation is created when a person accepts duties and responsibilities from higher management a. authority b. responsibility c. parity d. accountability

accountability

________ are changes in societies, markets, customers, competition, and technology that force organizations to clarify values and learn new ways of operation a. internal changes b. adaptive changes c. reactive changes d. informational changes

adaptive changes

the process by which managers grant authority downward to the people who report them is: a. centralization of authority b. delegation of authority c. unassigned responsibility d. accountability

delegation of authority

Granting authority, assigning responsibility, and requiring accountability are part of the a. delegation process b. learning process c. working process d. solution process

delegation process

________ is the granting of authority to make key decisions within the employee's enlarged area of responsibility a. accountability b. abdication c. empowerment d. introspection

empowerment

_______ power results from a leader's expertise or knowledge in an area in which that leaders wants to influence others a. reward b. expert c. legitimate d. referent

expert

accountability: a. can be delegated b. flows upward in an organization c. should exceed authority d. all of the above

flows upwards in an organization

according to the ________ of authority, authority exists because someone was granted it a. acceptance theory b. decentralization theory c. formal authority view d. experiential model

formal authority view

the first step in the process of delegation is a. granting authority b. assigning responsibility c. balancing authority d. requiring accountability

granting authority

_________ power develops from internalized values that dictate that a leader has an inherent right to influence subordinates a. reward b. coercive c. legitimate d. referent

legitimate

delegating: a. relieves the supervisor of accountability b. relives the supervisor of power c. improves control d. none of the above

none of the above

the ability to influence people, events, and decisions is: a. responsibility b. accountability c. power d. parity

power