IRAT 4 BA1100

The difference between an arbitrator and a mediator is that

An arbitrator's decision is binding on the participants in a dispute... while a mediator's not

If a neutral party is brought in to settle a labor-management dispute and if his or her solution is legally binding and enforceable, the neutral party is most likely to be involved in ____.

Arbitration: the use of an arbitrator to settle a dispute

Frederick Taylor proposed ____.

Classical theory of motivation: people are motivated by unsatisfied needs. The lower level needs such as physiological and safety needs will have to be satisfied before higher level needs are to be addressed

Which of the following forms of compensation is NOT a benefit?

Commissions

Theory X and Theory Y are most closely associated with:

Douglas McGregor

When compared to the external sources of recruitment, recruiting from internal sources:

External: has the potential to generate larger applicant pools Internal: more cost effective and will easily be filled

The person primarily associated with the Hawthorne Studies is ____.

Hawthorne Studies: managers who understand the needs, beliefs, and expectations of people will have the greatest success motivating workers --> Elton Mayo

A wage/salary survey indicates:

How much compensation similar firms are paying for jobs that the firms have in common

What motivates employees to perform on the job is the focus of ____, which is the study of the behavior of individuals and groups in organizational settings.

Human relations

A(n) _____ is the personal satisfaction and enjoyment that a person feels from attaining a goal

Intrinsic reward: An employee who is motivated intrinsically is working for his/her own satisfaction and may value challenging work he/she perceives to be meaningful to the company

_____ involves determining, through observation and study, the specific tasks that comprise a job and the knowledge, skills, and abilities necessary to perform the job.

Job analysis: a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job

The qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics are spelled out in the ____.

Job specification: a statement of the essential components of a job class including a summary of the work to be performed, primary duties and responsibilities, and the minimum qualifications and requirements necessary to perform the essential functions of the job

Which of the following is the first step in a typical motivation process?

Needs

An orientation includes all of the following EXCEPT:

Orientations include: policies, training, safety, evacuations, documents, health, etc.

Which of the following forms of compensation includes an employee stock ownership plan?

Profit Sharing

Socorro was terminated from her job by her employer because she was repeatedly late to work. She contributes to her company's turnover through:

Seperation

One reason for deterioration of union growth is because

The increasing automation of factories

The approach which suggests that imagination, ingenuity, and creativity can help solve organizational problems is:

Theory Y: People enjoy work and do not need to be guided if under the correct conditions

The birth of the study of human relations can be traced to:

Time and motion studies conducted by Frederick W. Taylor and Frank and Lillian Gilbreth.

Financial compensation falls into two general categories:

Wages & salaries