IS 130 Final Study Guide

________ decisions are partially routine and partially complex. A. Structured B. Semistructured C. Unstructured D. Midstructured

B. Semistructured

________ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner. A. On-premise B. Social C. Open-source D. On-demand

B. Social

A TPS supports the monitoring, collecting, storage, and processing of ________ from the organization's basic business transactions. A. wisdom B. information C. data D. knowledge

C. data

A transaction is any business event that generates ________ worthy of being captured and stored in a database. A. wisdom B. information C. data D. knowledge

C. data

The first stage of the SDLC is ________. A. analysis B. programming C. investigation D. design

C. investigation

Amazon uses a ________-end CRM system because it ________. A. low; coordinates staff activities in a campaign to sell its products B. high; coordinates staff activities in a campaign to sell its products C. low; recommends products to returning customers D. high; recommends products to returning customers

C. low; recommends products to returning customers

Data silos are often associated with ________. A. support for organizational transformation B. support for maintaining organizational strategy C. the development of one or a few related analytics applications D. the development of infrastructure to support enterprise-wide analytics

C. the development of one or a few related analytics applications

________ is an advantage of cloud-based ERP systems. A. Recovery B. Security C. Control D. Scalability

D. Scalability

Which of the following is an advantage of prototyping? A. Involves many users in the development process B. Bypasses the IS department and avoids delays C. Enforces quality by maintaining standards D. Works wells for ill-defined problems

D. Works wells for ill-defined problems

The ________ is/are a prioritized inventory of present applications and a detailed plan of projects to be developed or continued during the current year. A. constraints of the IS function B. objectives of the IS function C. IS environment D. application portfolio

D. application portfolio

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. A. exception B. drill-down C. routine D. comparative

D. comparative

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report. A. collaborative B. key factor C. ad hoc D. drill-down

D. drill-down

Considering the nature of decision, acquiring and using resources efficiently in accomplishing organizational goals is ________. A. financial planning B. operational control C. strategic planning D. management control

D. management control

Your company decides to implement SAP in the United States before implementing it in Canada. This is an example of ________ conversion. A. parallel B. direct C. phased D. pilot

D. pilot

________ CRM systems are hosted by an external vendor in the vendor's data center. A. On-premise B. On-demand C. Mobile D. Social

B. On-demand

The ________ delineates the way an organization should utilize its information resources to accomplish its mission. A. IT architecture B. IS strategic plan C. Organization strategic plan D. IS operational plan

A. IT architecture

________ is the customer's potential revenue stream over a number of years. A. Lifetime value B. Customer life cycle C. Customer churn D. Market capitalization

A. Lifetime value

________ CRM systems are purchased from a vendor and then installed on site. A. On-premise B. Mobile C. Social D. On-demand

A. On-premise

________ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant. A. Sensitivity B. What-if C. Goal-seeking D. Affinity

A. Sensitivity

________ is a technical aspect of the IT architecture. A. The applications software B. Functional area manager involvement C. How IT decisions will be made D. How the IT department will be managed

A. The applications software

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation. A. best-of-breed B. as-is C. vanilla D. custom

A. best-of-breed

Your cable company sells you package deal with internet, phone, and TV. This is an example of ________. A. bundling B. downselling C. cross-selling D. upselling

A. bundling

The IT steering committee is comprised of ________. A. managers from each functional area B. C-level executives C. board members D. top-level IT managers

A. managers from each functional area

Considering the nature of decisions, executing specific tasks efficiently and effectively is ________. A. operational control B. management control C. financial planning D. strategic planning

A. operational control

Every year, you have to give each of your employees a performance review and decide whether they have earned a raise. This is a(n) ________ decision. A. semistructured B. midstructured C. structured D. unstructured

A. semistructured

________ is when a business sells a group of products or services together at a lower price than their combined individual prices. A. Downselling B. Bundling C. Cross-selling D. Upselling

B. Bundling

________ are experts on a certain type of technology. A. Users B. Technical specialists C. Systems analysts D. Programmers

B. Technical specialists

A(n) ________ report displays a greater level of detail. A. key indicator B. drill-down C. ad hoc D. comparative

B. drill-down

The push model is also called ________ which means the production process begins with a ________. A. make-to-order; forecast B. make-to-stock; forecast C. make-to-order; customer order D. make-to-stock; customer order

B. make-to-stock; forecast

________ is a disadvantage of cloud-based ERP systems. A. Scalability B. Cost C. Control D. Access

C. Control

________ is an interpersonal role. A. Disturbance handler B. Monitor C. Figurehead D. Disseminator

C. Figurehead

If you analyze a data cube, this is an example of using ________. A. DSS B. OLTP C. OLAP D. data mining

C. OLAP

The first step in the information systems planning process is to ________. A. evaluation the potential IT architecture B. consider potential IS development projects C. analyze the organization's strategic plan D. create an IS strategic plan

C. analyze the organization's strategic plan

With the ________ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm. A. best-of-breed B. vanilla C. custom D. as-is

C. custom

Operational CRM systems support ________-office business processes. A. back B. west C. front D. east

C. front

________ is the marketing of additional related products to customers based on a previous purchase. A. Bundling B. Upselling C. Downselling D. Cross-selling

D. Cross-selling

________ conversion is the least expensive. A. Pilot B. Parallel C. Phased D. Direct

D. Direct

________ is a capability of dashboards that gives the user the ability to go to details at several levels by a series of menus or by clicking on a portion of the screen that can be expanded. A. CSF B. Exception reporting C. Trend analysis D. Drill down

D. Drill down

As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report. A. on-demand B. ad hoc C. exception D. routine

D. routine

As a board member, you recommend hiring a new CEO to address the scandals that have been reported in the Wall Street Journal. This is a(n) ________ decision. A. semistructured B. structured C. midstructured D. unstructured

D. unstructured